Review History for anonymous

MonteVista


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anonymous

Resident 2017 - 2019

12/18/2019

We've been excellent tenants for a few years and always give the property management team the benefit of the doubt, but this place just continues to disappoint again and again. Most recently are the issues with noise and grounds. The open grass area is riddled with gopher holes, has been for quite some time. Makes for a dangerous play area for kids and dogs. The walls and floors are paper thin and management does nothing to address noise complaints. The Property Manager herself is never in the office, always "busy running multiple locations." She never returns phone calls or emails - leaving a very young and inexperienced staff of assistants to handle the work. You are better off continuing your search. I can go on and on about the issues with utility bills, plumbing, parking, appliances - but just read all of the reviews over the past few years and know that it's only getting worse. DO NOT LIVE HERE!
    Manager

    12/30/2019

    MonteVista
    Hello, and thank you for taking the time to hare your feedback with us. We are sorry to hear that you haven't been enjoying your stay in our community, and we want to do everything we can to rectify that. Our team is dedicated to providing outstanding service to our residents, so it's disappointing to hear we've dropped the ball with you. Please contact our Regional Manager at twallace@pinnacleliving.com to discuss your concerns with management and maintenance so we can find effective solutions. Hope to speak to you soon.

    Review 3 out of 46

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    MonteVista

    March 2024

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