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The Reserves at Pilot Butte

21312 East Highway 20, Bend, OR 97701
21312 East Highway 20, Bend, OR 97701

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Ratings & Reviews (9 Reviews)

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Resident 2014 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/16/2020
DO NOT SIGN A LEASE WITH THESE PEOPLE. Our recent experience has been nothing short of unprofessional, incommunicative, inflexible and deceptive. The Reserves are supposed to be luxury condos, while the actual condo is fine, (a bit dated naturally as the units were built over 10… See More
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Resident 2016 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/01/2017
Management is difficult to work with. Julia is imperious and truculent. Nefarious claims to obtain more revenue. Her perfidious skills would better suite her as a tawdry bawd. See More
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The Reserves at Pilot Butte Manager

05/01/2017

Thank you for your feedback. Our goal at The Reserves at Pilot Butte is to present a professional service for our residents and guests at all times. If our team failed to meet your customer service expectations, we sincerely apologize. Please contact us at (office number) or email us at [email protected] so we can address your specific concerns. We look forward to speaking to you soon!

Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/12/2016
Let me start by saying if there was an option to give ZERO stars that's what I would do. I have never given a review to any type of establishment but I feel the need to share my terrible experience with these apartments and their management.… See More
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The Reserves at Pilot Butte Manager

06/22/2016

Thank you for your recent feedback. At The Reserves at Pilot Butte we value our residents and take great pride in providing a beautiful community for them and their guest. We are eager to address your specific maintenance needs in an effort to improve your living experience. If there are maintenance issues please contact our office and we will have maintenance stop by. I was very sorry that this incident has happened with your pet. In order to prevent this from ever happening, we ask that the Pet Agreement rules be followed at all times, which includes: "Whenever a pet is placed or left on any patio or balcony, Resident must be continuously present on the same patio or balcony. I want to make sure that you love where you live and I look forward to our meeting to get this situation taken care of. Always feel free to contact me in the office with any questions or concerns and I would be happy to help. Sincerely, Julia Armstrong Community Manager 541-318-4268 [email protected]

Resident 2010 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/14/2016
I have lived here over five years and have never had an issue with management. Repairs have been completed timely and in a professional manner. Noise can be an issue, but it has nothing to do with this complex. I was hear to see Worthy go… See More
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The Reserves at Pilot Butte Manager

06/22/2016

Thank you very much for your feedback. We value our residents and take pride in making The Reserves at Pilot Butte a great place to live. Your positive comments mean a great deal to our team and we look to continue to provide great service for our residents. Thank you again

Resident 2012 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/22/2015
This place is AWFUL! They are doing construction close by and is NOISY! Management is beyond HORRIBLE. They steal your security deposit and even if your place is spotless when you move they do not refund your security deposit and add on false charges. What a… See More
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The Reserves at Pilot Butte Manager

06/22/2016

Thank you for your feedback. Our goal is to stay true to the highest ethical standards and principles through our community management operations. We follow the lease contract when assessing charges. If we did not explain the charges thoroughly, we sincerely apologize. Please contact us at 541-318-4268 so that we can address your specific needs. We look forward to speaking to you soon.

GoldenRose • Resident 2014 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/21/2015
These apartments are nice though a bit over-priced for what they offer (the one bedrooms don't come with a garage, central heating system or air conditioning - something that's needed during the summer months) and the maintenance staff is just okay; it takes them a while… See More
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The Reserves at Pilot Butte Manager

06/22/2016

Thank you for your feedback. Our goal at The Reserves at Pilot Butte is to present a professional service for our residents and guests at all times. If our team failed to meet your customer service expectations, we sincerely apologize. Please contact us at 541-318-4268 or email us at [email protected] so that we can address this. We look forward to speaking to you soon!

AmandaMycheal • Resident 2012 - 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/17/2013
the reserves are by far, the biggest disappointment I've ever encountered in the renting world. Parking is a nightmare, the garages so small even a mid size sedan won't fit. There is no filtering of residents, and its common for multiple couples/roomates to be packed into… See More
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The Reserves at Pilot Butte Manager

06/22/2016

Thank you for bringing this to our attention. it is our goal at The Reserves at Pilot Butte to provide the best customer service to all of our residents and visitors. We strive for the highest standard of professional management service and welcome your feedback. Please contact us at 541-318-4268 or [email protected] so we can address any concerns you may have. Thank you!

Resident 2010 - 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/05/2013
It's so unfortunate that a disgruntled past tenant feels the need to write a review in Yelp that isn't truthful. Reserves at Pilot Butte is full of happy, satisfied tenants. It's a wonderful place to call home. PLEASE call them anytime to discuss your concerns and… See More
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The Reserves at Pilot Butte Manager

06/22/2016

Thank you very much for your feedback. We value our residents and take pride in making The Reserves at Pilot Butte a great place to live. Your positive comments mean a great deal to our team and we look to continue to provide great service for our residents. Thank you again!

Gtbachman • Resident 2011 - 2012
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/26/2013
Yes, the units look nice with their faux hardwood floors and "stainless steel" colored appliances, but that's where the lap of luxury ends at the Reserves at Pilot Butte. The rental rates are incredibly high, $1150 for a two bedroom is high in Bend, especially given… See More
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The Reserves at Pilot Butte Manager

06/22/2016

Thank you for your feedback. Our goal at The Reserves at Pilot Butte is to present a professional service for our residents and guests at all times. If our team failed to meet your customer service expectations, we sincerely apologize. As a pet friendly community, we love our pets, but also want to ensure that we maintain a clean presence throughout the community. We require our residents to pick up after their pets so the grounds can be enjoyed by all residents and their guests. Please contact us at 541-318-4268 or [email protected] so that we can address these issues. Thank you!

 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
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Features & Amenities

Laundry

  • Laundry On-Site
  • Laundry in Units

Parking

  • Private Garage

Pets

  • Dogs Allowed
    Comments: Pet Deposit Required. Weight Limit 50 lbs or Less. Breed Restriction. 2 Pets Per Apartment Home.
  • Cats Allowed
    Comments: Pet Deposit Required. Weight Limit 50 lbs or Less. Breed Restriction. 2 Pets Per Apartment Home.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,140

  • SQ. FT.

    768

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

2 Bedrooms, 2.5 Bathrooms

  • Price
    Price

    $1,465

  • SQ. FT.

    1,295

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

3 Bedrooms, 2.5 Bathrooms

  • Price
    Price

    $1,620

  • SQ. FT.

    1,567

  • Available
    Avail.

    N/A

  • Model

    3 Bedrooms

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

B-
Pinnacle
VIEW 536 COMMUNITIES

Reserves at Pilot Butte offers our Residents on-site management, pet area including off-leash area and free parking. Our community is located close to shopping and dining as well as medical facilities.

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Frequently Asked

What are noise levels like at The Reserves at Pilot Butte?
The community is rated 1/5 stars, which is considered having extremely loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Reserves at Pilot Butte?
The community is rated 1/5 stars, signifying no satisfaction on average.

How safe is The Reserves at Pilot Butte?
The community is rated 1/5 stars, which is considered being not safe on average.

How satisfied are residents with the neighborhood
The community is rated 3/5 stars, signifying moderate satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 5/5 stars, which is considered being extremely effective on average.

What is the pet policy at The Reserves at Pilot Butte?
Dogs Allowed
Comments: Pet Deposit Required. Weight Limit 50 lbs or Less. Breed Restriction. 2 Pets Per Apartment Home.
Cats Allowed
Comments: Pet Deposit Required. Weight Limit 50 lbs or Less. Breed Restriction. 2 Pets Per Apartment Home.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2.5 Baths and 3 Beds, 2.5 Baths


The Reserves at Pilot Butte Gallery

Manager Uploaded Photos
Resident Uploaded Photos
The Reserves at Pilot Butte is a 768 - 1,567 sqft apartment in Bend in zip code 97701. This community has a 1 - 3 bedroom, 1 - 2.5 bathroom, and is for rent for $1,140 - $1,620. Nearby cities include Redmond, Sisters, Prineville, La Pine, and Madras. 97702, 97703, 97756, 97759, and 97754 are nearby zip codes.

  • Price

  • Sq. Ft.

  • Availability

  • Model

MOVE-IN SPECIAL

The Reserves at Pilot Butte

Provided by Property Management

Management Photos (5)

  • (Manager photo uploaded on 06/22/2016) Image of The Reserves at Pilot Butte in Bend, OR
  • (Manager photo uploaded on 06/22/2016) Image of The Reserves at Pilot Butte in Bend, OR
  • (Manager photo uploaded on 06/22/2016) Image of The Reserves at Pilot Butte in Bend, OR
  • (Manager photo uploaded on 06/22/2016) Image of The Reserves at Pilot Butte in Bend, OR
  • (Manager photo uploaded on 06/22/2016) Image of The Reserves at Pilot Butte in Bend, OR

Provided by Other Residents

Resident Photos (1)

  • (Resident photo uploaded on 11/05/2013) Image of The Reserves at Pilot Butte in Bend, OR
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