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1150 Darlene Lane

Eugene, OR 97401

 
 
 
 
 
 

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  Verified Resident
vrp · 2017
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/17/2020
Everything has been good. Due to COVID-19, communication has been a problem. Otherwise, generally everything is good and fine. We've enjoyed living in the apartment. Too many pets, so sometimes barking dogs in the evening are worrisome.
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River Terrace Apartments Manager

11/18/2020

Thank you for your review. It is our desire to operate our amenity spaces as they were designed, but we must run those areas in accordance with local ordinances created to limit the spread of COVID-19. We’re sorry if you’ve had a less than excellent customer service experience. If you have any speci fic issues you would like addressed please reach out to the office directly and we’d be happy to assist you

 1 Previous Review
vrp · 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/06/2019
Overall I am satisfied with the service. But sometimes, the maintenance service took too long to fix the problem although they have to keep the order when they receive the service request. Depending on the situation/emergency, they can deal with the request, I hope.
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River Terrace Apartments Manager

03/07/2019

Thank you for taking the time to complete the resident survey. We value feedback and will discuss your maintenance concerns during our next team meeting. Thank you for giving us the opportunity to address these challenges. Community Manager

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