I am not sure you are living at the same place I am. Every time I go to the office the staff has been there or there has been a note on the door saying when they will return. I have left maintenance requests with the staff and it is always taken care of right away. We have lived here for several years and the staff is one of the best this place has had. Yes Diane and Sherry can be a little strict but they have rules and regulations that they have to follow also. This is an apartment community and there are lots of very nice people here, sure once in awhile they can get loud but that happens everywhere. All in all this is a wonderful place to live.