The Groves

Thank you for your review. We receive alerts each time our community is mentioned online; and we take time to read all the comments and reviews posted about our community. Our reputation is important to us. While we love reading the notes from our happy residents, we work diligently to address and correct the issues posed by the negative statements as well. Our phone number is 503-667-8300 and you can contact our management team directly at [email protected] We are happy to be of service.

Thank you so much for your positive and kind words. It means so much to us that you are enjoying your time at our community. We are here to be of service and look forward to providing you with a great community to call home.

Thank you for sharing your feedback. We value all information shared at ApartmentRatings.com and welcome all residents to openly share their experiences. This is used to evaluate how we can continually improve our level of service. We strive to complete service requests within 24-48 hours of receiving them. There are times that service requests may be slightly delayed, depending on the time and the nature of the request. We are happy to communicate any such delays. We encourage our residents to provide management with written documentation of problems with neighbors or within the community so that we can properly address any issues. We work closely with our courtesy patrol staff to ensure our resident's needs are properly addressed in a timely and professional manner. Our courtesy patrol walks through our community five times per night to ensure resident's needs are being met and to assist residents as needed. The Groves offers 24-hour, 7-days per week emergency maintenance service from our on-site maintenance technician. Our courteous and professional leasing staff is here 7 days a week to serve you, and we urge you to contact us directly at our rental office at any time. Again, thank you for review.

Thank you for sharing your feedback. We value all information shared at ApartmentRatings.com and welcome all residents to openly share their experiences. This is used to evaluate how we can continually improve our level of service. Our courteous and professional leasing staff is here 7 days per week to serve our residents, guests and future residents. When we are not in the office, we are out on the property for a community tour. We work closely with our courtesy patrol staff to ensure our resident's needs are properly addressed in a timely and professional manner. We encourage our residents to provide management with written documentation of problems with neighbors or within the community so that we can properly address any issues. We strive to complete service requests within 24-48 hours of receiving them. There are times that service requests may be slightly delayed, depending on the time and the nature of the request. We are happy to communicate any such delays. The Groves offers 24-hour emergency maintenance service from our on-site maintenance technician. We urge you to contact our new property manager directly at our rental office at any time. Again, thank you for review.

We pride ourselves in a high level of customer service and value feedback such as yours. We apologize you are experiencing a delay in our response to your service request. Please contact the office at your earliest convenience as we are very concerned. We are not able to locate an open service request for the repair you mention at this time. You have many options in your communication with us. We provide a resident portal at www.thegrovesapts.com which allows you to submit your service request on-line. You can also send an e-mail to our feedback line at [email protected] To reach the office directly, call us at 503-667-8300. Our immediate attention will be applied. We are here to be of service.

The Groves is an affordable place to call home but we also list customer service as a top priority. I understand from your review that your experience at our community was less then satisfying and for that we sincerely apologize. I also understand that there may be some confusion over your move-out charges. We would be happy to review your files and take your comments and feedback into consideration. If you would like to have your file reviewed, please send your contact information and apartment community name to [email protected] We are here to be of service.

We sincerely apologize if your stay with us has not been to your satisfaction. We do strive to make The Groves an enjoyable place to call home. As a professional management company, we pride ourselves on resident satisfaction and are looking into your comments at this time. If you have any additional feedback you wish to share, please contact us directly at [email protected] or call us at 503 667-8300. Thank you for your review.

Please accept our sincere apologizes that your stay at The Groves has not been enjoyable. We strive to meet the needs of all our residents in a efficient and timely manner. We appreciate the feedback and will evaulate how maintenance requests are handled in the future. Please contact the office at 503-667-8300, so that we may discuss your maintenance and accounting needs.

We sincerely apologize that your stay with us has not been to your satisfaction. We do strive to make The Groves an enjoyable place to call home. As a professional management company, we pride ourselves on resident satisfaction, and are looking into your comments at this time. Please do not hesitate to contact me if ever I can be of service. You can reach me directly by calling (503) 667-8300 or send an e-mail to [email protected] Thank you.

Thank you for your review, we will continue to strive to make The Grove a great place for you to call home.

Thank you for your review. We receive alerts each time our community is mentioned online; and we take time to read all the comments and reviews posted about our community. Our reputation is important to us. While we love reading the notes from our happy residents, we work diligently to address and correct the issues posed by the negative statements as well. Our phone number is 503-667-8300 and you can contact our management team directly at [email protected] We are happy to be of service.

We have received our comment. We are sorry for your experience. As a professional management company, we pride ourselves on resident satisfaction, and are looking into your comments at this time. Your comments have also been forwarded to the on-site maintenance supervisor. Here at Harmony Pointe our rental criteria includes credit and criminal backround check. Rental criteria is applied equally to all applicants. If you have a specific concern about a spcific apartment home we encourage you to contact us directly or e-mail us at www.fftrinity.com.