Review History for Jeff_G339

MiLO at Mountain Park


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Jeff_G339

Resident ā€¢ 2018

4/27/2018

So we recently move into one of the "newly renovated/ready to move in" and while the new units look very nice, upon closer inspection(unfortunately after move in) it is very clear very little attention to detail went into the renovations. Within the first week I found 2 pages worth of repairs and fixes that were need. To this day they are still not finished. They placed the switch for the garbage disposal on the wall directly behind the fridge(inaccessible). Our outside patio door was broken and could not be opened upon move in. Their is paint over spray all over the floors and handles of drawers/appliances. The fan in our laundry room was left broken and hanging from the ceiling. The internal parts of our Landry machine was left shredded, and the agitator was jagged and broken. Lint screen broken. I asked for a screen replacement in our bathroom window because it was too short to fit, sooo they replaced it with one that is too narrow..... The dishwasher drain was left with rotten hair and food debris clogging it upon move in. The paint in the bathroom was either not sealed correctly or not give enough time to set; the walls leak gross yellow liquid when we shower. The bathroom ceiling fan shares duct work with the dryer vent and does not adiquetly ventilate the bathroom due to lint obstructions within the duct work. When I asked for the date the duct work was last clean/inspect the question was dodged repetitively and has been left obstructed (fire/mold risk). I'm sure I'm forgetting 10 things here but the incident that really drove the nail in, was they rented me a parking spot that was already being rented to some one else(the organization tho...). Once me and the other tenant brought it to their attention they assigned me to a new spot which is smaller and much harder to park in and then had the audacity to charge me this month for a parking spot that wasn't even mine for over 1/2 the month. Nothing has been done or offered in regards to compensation for their "newly renovated and ready to move in units" being absolutely not ready to move. The management is incredibly dismissive and the maintenance/renovation team are sloppy, hurried, and put zero attention to detail in their work. I strongly advise anyone to look at any of the other lovely apartment complexes across the street or down the road before even considering taking a tour of this one. They are well worth the $50-$200 more a month. They have terrible reviews on line and just rebranded as MiLo. Seemingly to hide these reviews.
    Manager

    5/7/2018

    MiLO at Mountain Park
    Jeff_g339, we're disappointed to hear of the negative experience you had at our location. Over the past year the new building owners have invested a significant amount of capital in to this community in efforts to ensure your time living at Milo is an enjoyable one. Over the past year we have replaced all of the water supply lines to every home, updated nearly all available homes with what is widely agreed to be the finest unit renovations in the market and are nearly complete with a full remodel of our Leasing Office and Community Room. We will finish the full exterior paint job this spring as well as a large landscaping and signage enhancement. Over the past year we have had some of the strongest resident retention in recent memory and our renovations have set the bar for our competitors. We take your feedback and concerns very seriously. We immediately notified our third party renovations contractor of your claims and have scheduled a full inspection of your home for later this week. During this inspection we will have a representative from the construction firm, our Property Manager and Regional Manager. We do not accept this level of move in experience and look forward to gaining your trust and support in the very near future. Thank you again for allowing us to investigate your concerns.

    Review 9 out of 78

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    MiLO at Mountain Park

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