I wish I could give this apartment building zero stars, but unfortunately I can't. It's difficult to even know where to begin with this review, the untreated black mold (in places not cleanable by the tenant), the impossibility of submitting maintenance requests, the fact that the office is never actually open, even during the hours posted on their site, or the fact that the staff is blisteringly rude and demeaning. I needed to submit a maintenance request for several really large concerns including black mold and doors randomly falling off of our cabinets due to decay among other problems. When I went to submit the request, the office was closed (as usual) and where they claim to have maintenance requests "always available" outside, there were none (typical). I wrote my request on a piece of paper and included all of the things to make it legally binding, then put it in their drop box. I hear nothing, then two weeks later get a voicemail from Autumn that they were not going to honor it in a very rude and demeaning tone. They claimed that they had attempted to call me, but I told them that I had no calls from them and did check my call log to confirm that. They lied and claimed that they had to have the maintenance request written on a form to be legal (not true). I finally just agreed to come and do another request to get off the phone with the rude woman lying to my face. If you don't like living in a mold infested apartment where doors fall off untouched, this is not the place for you.