I have lived there for a few years and found that the complaints below are exactly what I saw.
Suzie is unprofessional with an attitude and never in the office. Someone needs to let her boss know that she is doing a terrible job of managing the place. When you talk with her she blames everything on her boss.
Ants were so bad, there were so many that I could not keep up with the price of ant killer. You tell Suzie and it goes nowhere.
The maintenance guys is great. They addressed all my issues on a timely basis.
Getting my refund after I left was another problem.