Ratings & Reviews
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Mary Gutierrez • Resident • 2018 Recommended
Reviewed 09/27/2018
Things have just gotten better by the week here...staff changes have made a huge difference & we are delighted with the professional & courteous quality. Dave, Janey & John of the maintenance staff are AMAZING & keep this building running smoothly! Great location, beautiful apartments &… See More
Ladd Manager10/04/2018
Mary, I am really glad you have seen improvements. It is our mission to continue to make it a great place for you to continue to call home. Please reach out to us if there is anything that you need. -The Ladd Team
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Matt_G846 • Resident • 2017 - 2018 Recommended
Reviewed 01/31/2018
Hands-down - i’ve never seen such incredible customer service from every member of the staff. It was always a joy to speak to anyone who worked at Ladd. They are helpful, friendly, timely, and very professional. I never once had a problem with the staff. The… See More
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Resident • 2017 Recommended
Reviewed 11/22/2017
The service team, Dave, Justin and Janie (and Travis who has since been promoted to another facility) are very responsive and caring. There is also a new property manager, Kevin, and he appears to be getting off on the right foot.
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MArkanthonyg • Resident • 2015 - 2017 Recommended
Reviewed 04/12/2017
After living at Ladd Towers for a year and a half I can say that it has been a terrific experience. The location the amenities and the Staff have all been terrific particularly the maintenance staff. I would recommend Ladd to anyonr interested in living in… See More
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Acnorman • Resident • 2015 - 2017 Recommended
Reviewed 04/12/2017
I've lived at the Ladd now for a year and a half and my experience has been nothing short of outstanding. The apartments are gorgeous and the location is top notch-- right in the heart of downtown Portland. But, above all, the staff are outstanding. I'm… See More
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mfstavro • Resident • 2016 - 2017 Recommended
Reviewed 03/01/2017
Great place to live. Wonderful staff who are always helpful. The maintenance crew is friendly and very efficient and the building is very clean and well maintained and very quiet. A very welcoming environment. The building is on the Park blocks next to Portland State U,… See More
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Resident • 2010 - 2014 Recommended
Reviewed 12/04/2014
I've lived at the LADD going on my 5th year and would rather be here than anywhere else. The staff are very responsive and kind; staff turnover has leveled out and although there isn't a dedicated concierge anymore, other staff get our fedex deliveries and dry… See More
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f8j8c8 • Resident • 2012 - 2014 Not Recommended
Reviewed 10/24/2014
Ladd is NOT luxury and is unduly pretentious. The building was originally planned as a condo, but 2008 financial woes resulted in Ladd becoming a rental complex while it was under construction. The new contractor took short cuts, installed cheap and/or eliminated fixtures, and made structural… See More
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Resident • 2013 Not Recommended
Reviewed 07/03/2013
The management is horrible and pain to deal with.They are rude and only care about their own benefits, The customer service has gone downhill significantly, Parking situation is a total nightmare. The building is clean and well-kept. Rents increase significantly every year. If you have allergies… See More
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fran107 • Resident • 2012 - 2013 Recommended
Reviewed 05/29/2013
This is a very nice building, but the people are what makes this apartment community shine. Front desk and office staff always greet me with a smile and are so helpful in addressing my questions. The maintenance staff are friendly, knowledgeable, and always willing to fix… See More
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gaznew • Resident • 2011 - 2013 Recommended
Reviewed 05/27/2013
The maintenance staff is polite, gracious, knowledgeable and always able to resolve whatever issues come up. They keep the building in excellent working order. The office staff is courteous and always willing to help with any situations that occur. We are generally pleased with all aspects… See More
Ladd Manager06/17/2013
Gaznew Thank you for taking the time to share your experience living at Ladd Tower! I am very glad to hear things are going well. The entire team works very hard to provide the highest levels of customer service and satisfaction to all of our community members. If there is ever anything that my staff or I can do for you please do not hesitate to reach out to me at [email protected] or (503) 944-5233. Best regards. Zach Johnson Holland Residential
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Resident • 2013 Recommended
Reviewed 05/16/2013
Lived here a year and a half, love the location. Friendly people in the building. I have met and made friends here. Staff is very accomodating. Feels like a community with in a building.I thought about buying but am having second thoughts, thinking about staying for… See More
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Resident • 2012 Recommended
Reviewed 12/27/2012
I really enjoyed living at the Ladd. I had to move for weather related reasons, but my time in Portland was great. The Staff at the Ladd was always helpful and nice. The maintenance staff is great and always helpful and on time. See More
Ladd Manager02/18/2013
Thank you for taking the time to share your positive experience living at Ladd Tower. It is great to hear feedback about our team members - they do a fantastic job. If there is anything that I can do for you following your move please do not hesitate to contact me at (503) 944-5233 or at [email protected] Zach Johnson Property Manager Holland Residential
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cramdencam • Resident • 2011 - 2012 Recommended
Reviewed 09/12/2012
Great place to live! Beautiful building in a very convenient location. Pet-friendly and right on the South Park Blocks, which makes walking dogs very easy. The staff is always courteous and the maintenance team is awesome! They've always gotten to my requests within 24 hours (usually… See More
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HeleneCarter • Resident • 2011 - 2012 Recommended
Reviewed 08/30/2012
THE GOOD It's a very nice, new building in a convenient location in downtown Portland. Very energy efficient so utility bills are low. Pets are welcome. Front desk concierge accepts packages up until 5:59 pm (they are eager to be out the door at 6 pm).… See More
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Resident • 2012 Recommended
Reviewed 07/21/2012
The Ladd is a wonderful building to live in, the staff is friendly and professional. The efficiency included in the price makes it more reasonable to live than an apartment, considering your renting a green built sky rise condo. Happy place for dogs with the park… See More
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Resident • 2011 - 2012 Recommended
Reviewed 07/13/2012
The maintenance staff are very efficient and respond to maintenance requests within a few hours. Office staff are very courteous and helpful.
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Resident • 2012 Recommended
Reviewed 07/12/2012
I have been here just 4 months and really like my apartment. It is quiet and I like having the view of the city and Mt. St. Helens. I have found the staff to be very friendly and responsive to requests. Security here is very good… See More
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Resident • 0 Not Recommended
Reviewed 02/24/2012
Thrilled to be at the Ladd when it opened in 2009. Nice downtown location. New LEED Gold building. Friendly & helpful staff. Initially thought it was worth the high rent. Unfortunately, changes have not been for the better with the sale of the building and new… See More
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smjohnson71 • Resident • 2011 - 2012 Recommended
Reviewed 09/15/2011
I've been living here for 11 months now (since June 2011), and yes it is expensive...but I'm not sure I'd say overpriced. I looked at quite a few apartments downtown, and this is about right for what you get - great location, great security, well-maintained facilities,… See More
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Resident • 2009 - 2011 Not Recommended
Reviewed 09/03/2011
Was one of the first tenants on the 5th floor. But eventually had to move due to the deterioration in customer service, the fact that they lure you in with a community room, but it's completely unavailable unless you're unemployed and there are constant maintenance problems… See More
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Resident • 2010 - 2011 Recommended
Reviewed 06/15/2011
This is a beautiful facility, Clean, quiet and fiendly. This is no dorm. This building is for professionals The management office has the friendliest group. See More
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Resident • 2009 - 2011 Not Recommended
Reviewed 05/22/2011
When I moved into the Ladd, I thought it was amazing! The management was friendly, and the amenities were great. Over time things feel more mediocre. The community room closes at 6pm!- though this wasn't always the case. Now if a resident wants to use it… See More
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Resident • 2008 - 2011 Recommended
Reviewed 05/22/2011
This has been the best place I've ever lived. Staff is great, the location is amazing, and the building quality is one of the best for rentals in Portland. Sure you may hear noise in the hallways every now and then, but that is what you… See More
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Resident • 2011 Not Recommended
Reviewed 05/21/2011
Not sure why, in an age when FedEx can ship a part overnight anywhere in the world, that we have had horrendous elevator noise for three weeks now from a supposed bad part in one of the elevator doors. This has been reported to city and… See More
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