The Frank Estate
Resident · 2015 - 2016
Will try not to make this a TL;DR...if you rate the FE apartments/property/neighborhood in isolation from the staff and value for price, it is an OK place to live. Certainly the property grounds are beautiful (although you pay for that in water costs and listening to the landscaping almost daily). The main thing I wanted to make sure people are aware of is that the pictures on their website and on apartment search sites, with white and chrome interiors, represent only a small portion of their units. They planned to do a major renovation (complete with major rent hike) but told me right before I moved out that the property owners had cancelled it. I suspect they realized that at the rate people are moving out (due to rent hikes on non-renovated units at time of lease renewal, mine was going to be $150-$500 a month for a 2 bedroom), they would end up with a lot of empty apartments for many months at a time. They can't renovate fast enough if they have 10 vacancies needing renovations that take over a month, plus it is taking longer to rent the much more expensive units. Also, all residents received several mass emails asking them to review FE in April, and incentivized us to do so with a gift basket raffle for anyone who did a review. Be sure to take the time to find and read the reviews from 2015 and early 2016 (on this and other review sites). You will find that many people, myself included, had very bad experiences at move-out. I moved out at end of May and have spent weeks and many, many unanswered emails trying to get basic receipts/invoices to document the cleaning charges they assessed to me, with no success. They also charged me for blemishes/stains *that I marked as present upon move-in, on my move-in inspection sheet*, and have refused to even address my questions about that. I finally just paid them what they claimed (undocumented) I owed, under threat of collections. I summary I would not recommend FE. If you do choose to live here, be sure to note every tiny blemish on your move-in sheet, and force them to fix it all before you move in, so it will not be "confused" with something you did at the time you move out. I am sad because I lived here from 2009 to 2012 as well, had a stellar experience from move-in to move-out, and would have recommended it to anyone back then. That, of course, is why I moved there again. I am sad this was my final experience there.