Read reviews of the management before we moved in and were hesitant to move in based on a bunch of reviews, but found everyone to be very nice and helpful the first month. The next month issues still persisted and over time we have found when you really need something to be fixed you cannot count on the management to be available or helpful at all. Maintenance crew is very nice but likely unable to do the real fixing jobs they really would like to do. The management holds a few buildings. Our family lives in the Westfal, an older, wonderful building in need of better management. Very poorly managed. Non-smoking, but smokers illegally abound outside so you walk into a cloud of smoke once near the premise. Smoke filters into the windows so if you are a non-smoker you will get lots of second-hand smoke seeping thru the windows. Trash and cigarette butts from smokers accumulate on a daily basis outside. No one takes care of this place. Not really a home but a forgotten-about college dorm. Water and mold damage in our apartment has not been fixed adequately. Mice running around in the walls. False advertisement about the size - the one bedrooms are 392 sq ft, not 540 as advertised. Kitchens are more of a kitchenette, no counter space or cabinets for storage. Poorly managed. If there are issues the management is conveniently unavailable for weeks at a time. Lots of run-around with no real remedy. I do not suggest living in this place unless you are willing to deal with slum-landlords.
The Village at Lovejoy Fountain Manager11/19/2013
Thank you for your review and input! We are constantly looking for ways to improve the experience that our residents have with us and we value any opinions greatly. As far as the apartment sizes, there are many different variations of the one bedroom floor plan within The Westfal. Some are larger, some are a bit smaller, and that can include the kitchen as well. Kitchens and lifestyles were quite a bit different back in 1910 when we were built and it is that different style of living that adds to the charm and character of The Westfal! Our staff would love to work with you and discuss the other issues that you are having. Please contact us directly at [email protected] so we can work with you to restore the excitement that you felt when you first decided to join our community. Thank you again! The Westfal Management Team