Review History for Verified Resident 345631

Martinazzi Village Apartments


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Resident 345631

Verified Resident 2017

5/17/2017

Nice community. Polite, helpful staff. The grounds could use a little sprucing up and the apartment itself wasn't as clean as I'd hoped at move in. The carpet, in particular, was bad. All in all not too bad for the Portland metro area.
    Manager

    5/19/2017

    Martinazzi Village Apartments
    We appreciate you taking the time out of your busy day to leave us this honest review of our community. We always strive to provide all of our residents with a wonderful living experience, and reviews often help us learn what we're doing well and what needs some work. We know how important first impressions are so we're disappointed to hear that your home wasn't as clean as you had hoped for when moving in. If there's still something that you think needs to be attended to, please reach out to us in the front office. With that said, if you ever have any questions or comments for us, drop by the front office to chat.
    1 Previous Review

    Previous Review

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    Efbpdx

    prospectiveVisited 2017

    5/9/2017

    There are a lot of great things about this cozy complex. It's at the end of a quiet street. The apartments are big and reasonably priced. The staff is very polite and helpful. And parking doesn't seem to be an issue at all. Unfortunately, sometimes one really bad thing can ruin an otherwise pleasant experience. The carpet in our apartment is absolutely disgusting. It's stained, smells horrible and has holes in it. It really needs to be replaced. The onsite manager has arranged a cleaning, but that won't repair the holes or fix the chemical stains. Hopefully it will at least help with the animal smell. My family was excited to move to a bigger place but considering the condition of the carpet we can't wait to move out- and we just got the keys today.
      Manager

      5/11/2017

      Martinazzi Village Apartments
      Hello, we appreciate you taking the time to leave us this review and offer us your feedback. We are sorry that you feel the carpet in your new home is not up to your standard. As you mentioned in your review, in an effort to provide you with good customer service, we had your carpets re-cleaned by our professional carpet cleaner; after a thorough cleaning and examination, he did not find any stains or holes and considers the carpet to be in good condition. We are glad that you're pleased with a number of other aspects of our community, such as our quiet location and competitive pricing, and we hope that your family's time in our community is as enjoyable as possible!

      Review 30 out of 65

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      Martinazzi Village Apartments

      March 2024

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