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11865 Southwest Tualatin Road

Tualatin, OR 97062

 
 
 
 
 
 

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  Verified Resident
vrp · 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/22/2020
we really like it but they have some problems just like every complex the parking is really bad as they don't have enough and most people do not use the garage and it's residents do not pick up the dog waste for most of them not all. they allow the trash to sit outside for days when the residents are supposed to take it to the trash container when the pick service has the day off. The complex is a smoke free complex but they allow people to smoke. The place in overall statement is good
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Rivercrest Meadows Apartments Manager

09/23/2020

Hello Valued Resident, We really appreciate you taking the time to give us your feedback. Thank you for recognizing that many communities struggle with parking and pet waste. We are always trying to find ways to improve these issues, and welcome suggestions. In regards to trash sitting out and smoking. The trash situation was really bad during the worst of the recent fires. Due to poor air quality our door-to-door trash service was unable to collect for almost a week. We did post a notice to our resident wall, email blasted, and posted on Facebook a request for resident to bring their trash in or take it to the compactor until service could resume. Normally maintenance will take a photo of the residents that are leaving trash out, bring it to the compactor, and that resident gets charged a fee (per rental agreement). We do all we can to ensure our community rules are followed. Smoking complaints are taken very seriously. When a team member sees someone smoking, or we receive a complaint from a resident we act quickly. First we will reach out to the resident, if it continues they are given a non-compliance, and then a fee. When we are unsure of where the smoke is coming from we post a notice to the building or buildings it is around. If you ever have an issue with someone smoking in the community please reach out to the office, or myself directly. We want to make your stay with us here at Rivercrest Meadows as enjoyable as possible. Sincerely, Marie Ward Community Manager

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