There's a bird problem in the entrance to my building. There's bird poop everywhere and a there is one specific area that has a large bike of bird poop next to the stair case to get to my apartment. When I asked the staff about it, they lied to me and told me that they already cleaned it. I spoke to one of my neighbors and they informed me that the staff have never cleaned it. They had also requested it be cleaned, but it was never touched.
Manager
8/24/2020
Rolling Hills Apartments
Hello and thank you for sharing on your personal experiences at Rolling Hills. While we wish that your time with us had been off to a more positive start, we recognize an opportunity here to provide a better experience moving forward. Resident satisfaction and the upkeep of our common areas is important to us. Our team recently went through a large stairwell clean up but the birds in our area have not yet migrated and have continued to erase the progress we made in keeping our entries tidy.
We would love to provide additional cleaning in your building’s stairwell to ensure it's in the best condition possible. Our service records indicate that no recent work orders have been placed for stairwell cleaning, so if you could please contact us by phone, email or through the resident portal we'd be more than happy to focus our attention on your area. We appreciate your time and we look forward to improving this aspect for you soon!