Review History for anonymous

Haven at Charbonneau


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anonymous

Resident 2016

7/19/2016

Horrible Management. Scam artists. Liars. They don't enforce their office hours. As a tenant, it becomes extremely hard to get in contact with anyone in their property management team. It wouldn't be a big problem if it was easy to just pay your bill and live your life. But it becomes a big problem because their accounting is very bad and repeatedly has errors and additional charges. For instance, lets say your utility bill was $90 one month and you pay it right away. Next month, you get a bill saying that your previous month's utility bill was $110 and says that you only paid $90 and therefore you are late paying $20. That kind of garbage HAPPENS here! You try to get in contact with them for DAYS. Finally, you get in touch and they say it was a mistake and the error in your bill was corrected. But then, next month you find out that the error was never corrected. 3 months later, I am still trying to get a refund for a bogus $100 late fee.
    Manager

    9/8/2018

    Haven at Charbonneau
    Anonymous, We regret that you had a negative experience with us, but are glad you brought this matter to our attention so that we can work to provide a solution for you. We have new staff at Haven and we have provided your feed back to our staff members in order to improve upon our performance in the future. Thank you

    Review 4 out of 70

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