Review History for Naurel

Rochester Village Apartments at Park Place


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Naurel

Resident 2018

3/4/2018

Disgusted. I've been told "we're too busy" "that's not our job" "we don't handle that." Your emails/calls usually go unanswered/ignored. Good luck getting packages if you work past 5 because the leasing office closes at 6 during the week, or they’re out giving “tours” on the weekend and don’t come back by the time on the “we’ll return by” sign. I had to have a family member pick up my numerous packages that piled up throughout the week and the leasing agent handed him SOMEONE ELSE’S packages. If he didn’t check them before leaving he could have accidentally walked out with the other persons packages or the resident could have accidentally been given mine. Clearly competence and privacy is an issue here. Most of the staff seem unwilling to help or do any more than the minimum. The property manager has been helpful but ONLY after going WAY out of my way to get certain things handled properly/efficiently by going directly to corporate. The rent is outrageous for what you get. Eden Square and the Club at north hills are smaller/less expensive but the service is unbeatable. The swimming pool is tiny and shared with numerous townhomes in addition to the apartments. People FLY down the street at 40+ MPH. The posted speed limit is 25. They don't bother to clear snow in front of the garages or walk way/alley or in front of the mailboxes. Not impressed. Hoping things improve but doubtful. Based on my experiences I would highly suggest looking elsewhere in my opinion.

    Review 5 out of 5

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    Rochester Village Apartments at Park Place

    March 2024

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