| Number of reviews in the past 365 days | 7 |
| Percentage of reviews responded to | 100% |
| Average time to respond to reviews | 4.29 days |
Caln East Apartments
100 Plaza Dr # 8, Downingtown, PA 19335
100 Plaza Dr # 8, Downingtown, PA 19335
Floor Plans
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (29 Reviews)
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Verified Resident 667814 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/14/2020
It is a very quiet and safe neighbor. Apartment complex is in walking distance to store's like Wegman's and Home Depot. The only thing I do not like is the $40.00 rental rate increase every year, sadly, I might have to move in a year or… See More
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Caln East Apartments Manager
11/17/2020
We're always happy to see this kind of feedback and support! Thank you for letting us know how much you've enjoyed our comfortable community and central location. We are here and happy to help if there's any assistance we can provide, or if you have any concerns about our rates.
Verified Resident 797335 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/28/2020
Very helpful staff members and fast and efficient move in process. Apartment was very clean and well maintained at time of move in. The upkeep of the building is great. Neighborhood is friendly and quiet. See More
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Caln East Apartments Manager
08/04/2020
It's great to hear your move-in went smoothly and that our team has been so helpful! We want to make sure you continue having a great experience in our community, so if you have any questions or feedback for us, please feel free to reach out at any time. Thank you!
Verified Resident 790304 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/13/2020
The Westover Companies apartments are a fantastic place to live. The grounds and common areas are always kept clean, they offer many community opportunities, and they are always looking for areas to make improvements. See More
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Caln East Apartments Manager
07/15/2020
It makes our day to hear you are having a fantastic experience in your Caln East home! We're so glad you're enjoying the grounds, the community environment, and our team's maintenance efforts. Thank you!
Verified Resident 757138 • vrp • 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/02/2020
This is a working middle class neighborhood. Good location that is close to shopping. Close to major highways. Lots of good restaurants and schools are great..Beautiful hiking trails and parks near by. See More
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Caln East Apartments Manager
04/07/2020
We're so happy to hear you're enjoying your Caln East home! Thank you for taking the time to share your feedback about our location and community. If there's any way we can make your experience even better, please don't hesitate to let us know!
Verified Resident 757134 • vrp • 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/02/2020
I have had no problems with this complex. The landscape is kept very good. They fix any problems that I have. My apartment is very nice. I have windows in my kitchen and I love that. The bathroom is a little small, but it is just… See More
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Caln East Apartments Manager
04/07/2020
We're happy to hear you're enjoying the landscaping in our community and our team's maintenance efforts! Thank you for taking the time to share this feedback with us - if there's anything we can help with in the future, please don't hesitate to let us know! At this time our team is most available via email. Have a great day!
Verified Resident 743482 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/10/2020
So far a positive stay. No real issues. A couple of maintenance job were handled quickly and haven't been a problem since. Everything works and now I'm just trying to get in two hundred characters to complete the survey. See More
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Caln East Apartments Manager
02/13/2020
It's great to hear that you're having a five-star experience in the Caln East community! We're thankful for your feedback and we appreciate you taking the time to review our community despite the character count. If you ever need anything or if you have a concern, please don't hesitate to reach out at any time. Our team is always happy to help!
Verified Resident 742471 • vrp • 2009 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/06/2020
My apartment still has old everything and for the rent there are plenty of better places(some even have washer dryers in unit) Still have water damage from when gutters were off(yes you were notified when it happened) patio bricks are all uneven. The more this place… See More
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Caln East Apartments Manager
02/11/2020
We value your feedback and we can assure you that we take your concerns seriously. Please reach out to our team at your earliest convenience so we can discuss your review in more detail and submit any needed work orders. We would like nothing more than to improve your experience in the future.
Verified Resident 735245 • vrp • 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/11/2020
I love it!! Great staff and people all around when I need help they always are here and get the job done efficient. Summer is nice as well we get to swim but too hundred words is a lot to write and I don't know what… See More
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Caln East Apartments Manager
01/14/2020
It's fantastic to hear that you have found our team at Caln East to be friendly and accommodating! We are glad that you are enjoying your home and our amenities! If you need our help, we are always happy to assist in the office!
Verified Resident 728166 • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/16/2019
Great community to live. Nice And quite neighborhood, easily accessible grocery, restaurants and entertainment. Close to schools and day care if you have kids in your family. Major highways are also within reach. See More
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Caln East Apartments Manager
12/18/2019
We appreciate you taking the time to share this wonderful review! Our team is so glad you're enjoying the Caln East community and location. If you have any additional feedback for us or if there's anything we can help you with in the future, please don't hesitate to reach out!
Verified Resident 723789 • vrp • 2009 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/06/2019
Calm east apartments has responsive management who are very polite, respectful and eager to help in any way. If forced to move I would seek out another Westover property provided rent is reasonable, affordable but most of all properly managed. See More
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Caln East Apartments Manager
12/14/2019
Thank you, we're so happy to hear this has been your experience! Our team cares about each residents' time in our community and it truly makes our day that you have encountered excellent customer service. If you have any additional feedback for us in the future, please don't hesitate to give us a call or stop by the office - we're always happy to hear from our residents. Thanks again!
Verified Resident 720081 • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/21/2019
I love how quiet it is and you really can't hear your neighbors below, must be sturdy concrete. One of the most important things for me is not hearing neighbors through walls and floors. This is especially helpful because I work from home full time. It's… See More
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Caln East Apartments Manager
11/23/2019
Thank you for sharing your positive thoughts about the Caln East community! We're so happy to hear the environment has been peaceful and that you have experienced little-to-no neighbor noise. If our team can do anything to make your experience even better, we encourage you to stop by the office, our team is always happy to help!
Verified Resident 717226 • vrp • 2016 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/13/2019
I like the community because, it's safe, quiet, center for shopping, to my work, restaurants, recreational places and overall conducive environment. I like living in this community but my concern is that the rent is going up every year. See More
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Caln East Apartments Manager
11/14/2019
Thank you for sharing such positive highlights about our community! While we understand your concerns about rent increases, it is a standard practice in the industry and we believe our prices are competitive in the current market. If you have any concerns that you would like to discuss, please don't hesitate to reach out and give us a call. We are always happy to help! Thanks again for the wonderful review!
Verified Resident 710690 • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/27/2019
A very pleasant experience over all. I feel that the annimites are nice for the price. I love the fact that the landscaping is looking good. I am very com3fortable living here. The bedrooms are spacious and the livingroom is a nicene size. I love the… See More
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Caln East Apartments Manager
10/29/2019
Our team is thrilled that our amenities and your Caln East home has inspired such great feedback about your experience in our community! We want to continue providing you a wonderful home and experience, so if there's anything we can help you with in the future, please don't hesitate to reach out to the office at any time! Thank you!
Resident • 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/19/2019
I am really disappointed with the new management on how they handle issues. Maintenance was excellent before, but now they dont seem to pay attention to your complaints and just mark them completed even if they are not. The new carpets have nails in them that… See More
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Caln East Apartments Manager
09/24/2019
Our team is truly concerned about the maintenance issues mentioned in your review and we encourage you to give the office a call to schedule a meeting with us in person. We're also disappointed to hear there has been a misunderstanding regarding your wish to move into another floorplan, and we apologize for any frustration or inconvenience. Please reach out to the office so that we can meet and discuss any unresolved maintenance concerns, and so we can better address a potential move into a two-bedroom home. We look forward to hearing from you and we hope that in the future we can provide you a more positive experience in our community.
Verified Resident 670219 • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/27/2019
very quite , plenty parking ,walking distance to stores and resturants love the balcony love the jack and jill bathroom, love all the closets the maintenance and offices staff are always helpful ,,if there is a problem it is always taken care of immediately See More
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Verified Resident 644599 • vrp • 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/18/2019
Caln East Apartments is a great place to live. It is conveniently located near many shops and has been recently renovated. The neighborhood is beautiful and the people are friendly. I am proud to live at Caln East. See More
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Verified Resident 609811 • vrp • 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/28/2019
It was great. Very friendly staff. Some renovations being done which is annoying but not properties fault. Showers should be updated. Contractors too noisy and vulgar. A little drafty cant seem to stay warm. See More
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Resident • 1996 - 1997
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/19/2009
This place is decent. It used to be better before a retirement community was built across the street. It's nothing special, though. You get what you pay for, basically. See More
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prettylucky33 • Resident • 2008 - 2009
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/20/2009
ive been here for about 9 months and personally i love it.. friendly neighbors, great management, clean, free of bugs (except for those god awful centipedes in the summer) great school system and lots of conveniences near by. i love it and would recommend it to… See More
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tenant2477 • Resident • 2008
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/05/2008
Been here a week and I find that the staff are very professional and pleasant. Had a couple things needed fixed when we moved in and the maintenance guy fixed them promptly. Stuff happens, stuff needs fixed sometimes, but as long as someone fixes it that… See More
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infernomcw • Resident • 2002 - 2004
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/19/2007
The point is, that everyone is going to have a different expierence whether you live there during the same time period or not. Some good, some bad. That doesn't mean you know everything and everyone else is wrong.I lived at Clan East for 2 years. I… See More
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Resident • 2002 - 2004
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/06/2007
If I hadn't gotten a divorce, I definitely would've renewed my lease. I once forgot to pay my rent (I was away on the first and it was around the holidays so my mind was in another place) and I received a notice in the mail… See More
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Resident • 2006
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/23/2006
These people are rediculous There late fee if you are 1 day late is 10% of your rent and if you are 6 days late (after 5 day grace period) they send it to court and you have to pay all of these court fees. I… See More
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asdlasd • Resident • 1993
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/16/2006
All i have to say is: white trash and roaches. If u enjoy these 2 things, then this place for you. See More
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Resident • 2006
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/23/2006
The manager maybe...i think so0o0o0o...i doubt a resident would know how high the lights hang....watch what you say your near, could cause a Fairhousing issue. See More
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•
Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
Manager
Features & Amenities
Laundry
- Laundry On-Site
Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.
Pets
- Cats Allowed
Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
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Frequently Asked
What are noise levels like at Caln East Apartments?
The community is rated 4.8/5 stars, which is considered having extremely quiet noise levels on average.
The community is rated 4.8/5 stars, which is considered having extremely quiet noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Caln East Apartments?
The community is rated 4.6/5 stars, signifying extreme satisfaction on average.
The community is rated 4.6/5 stars, signifying extreme satisfaction on average.
How safe is Caln East Apartments?
The community is rated 4/5 stars, which is considered being very safe on average.
The community is rated 4/5 stars, which is considered being very safe on average.
How satisfied are residents with the neighborhood
The community is rated 4.8/5 stars, signifying extreme satisfaction on average.
The community is rated 4.8/5 stars, signifying extreme satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 4.8/5 stars, which is considered being extremely effective on average.
The community is rated 4.8/5 stars, which is considered being extremely effective on average.
How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.
Managers have responded to 100% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 4.29 days to their community reviews in the past year.
Managers have replied within 4.29 days to their community reviews in the past year.
What is the pet policy at Caln East Apartments?
Cats Allowed
Cats Allowed
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Caln East Apartments is an apartment in Downingtown in zip code 19335. Nearby cities include Exton, Thorndale, Coatesville, West Chester, and Chester Springs. 19341, 19372, 19320, 19380, and 19425 are nearby zip codes.
