Review History for Verified Resident 1008530

Willowyck


Updated Review

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Resident 1008530

Verified Resident ā€¢ 2018 - 2022

3/21/2022

We've lived here for about 4 years now and have been very happy and satisfied with our residence. The staff here are incredible. The managers in the office are very kind and thoughtful. They regularly create and host seasonal events to bring the local residents together. Last summer they held a summer potluck and had a snow cone truck there for free shave ice! I also appreciate that they are quick to denounce negative behavior (resident's not picking up after their dogs, teenagers loitering in the playground, etc...). The maintenance staff are the sweetest bunch and so hardworking. They tirelessly work around the clock to make sure the apartments are in top shape. Any issues usually get resolved within 24 hours. The amenities are great as well. We regularly use the swimming pool and grill areas during summer. The fitness center has good equipment that is updated if broken. I don't use the dog park, but it does seem well kept for dog owners. This location is also amazing. We're about a 5min drive to the turnpike, Weis and Wawa are next door, and there's a really nice park about a 5min drive away as well. Overall we really like living here. The only downside has been the 25% price increase over these past 4 years, but I guess that's everywhere.
    Manager

    3/25/2022

    Willowyck
    Thank you for the amazing review! We cannot express how grateful we are to hear that you are loving everything that Willowyck has to offer and have had a chance to use our awesome amenities! We are equally as thankful for acknowledging and appreciating our efforts to host resident events and hope to see you at the next one! Additionally, we strive to provide quality customer service daily, which does include staying on top of community wide issues, so we are glad to hear our efforts haven't gone unnoticed. If there is anything we can do to make your time here even more enjoyable, please don't hesitate to reach out and we would be happy to help!
    1 Previous Review

    Previous Review

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    anonymous

    Resident ā€¢ 2018

    10/14/2018

    Apartment wasn't ready on move-in. Friedman Realty Group went above and beyond to make things right. We were scheduled to move-in to Willowyck apartments on Saturday 9/15 at noon. The day of, we got a call saying the apartment wouldn't be ready until 3pm, but it actually wasn't until 4pm that we were able to see the apartment. We were appalled by the conditions. There was unfinished patch and paint work, broken closet doors, old furniture and trash on the patio, no light fixtures, no transition between tile and carpet, AND the plumbing for the sinks was incomplete so no running water. It was definitely not move-in ready. The assistant property manager, Caitlin Anthony, was extremely apologetic and explained that their contractors let them down. Obviously we were frustrated and disappointed. Moving is already stressful enough, but to go through all that effort and ultimately not have a place to live was a tough pill to swallow (not to mention we'd have to do it all again). Luckily we didn't have to stay at a hotel as we were able to return to our previous residence. Monday morning we talked to the Vice President, David Friedman, who was very understanding. He gave us a few options. In the end we decided to move to an entirely new apartment unit, and we were very fairly compensated for the inconvenience. The entire time leading up to our new move-in date, the regional property manager, Amanda Davis, ensured that everything was on schedule and updated us regularly. We've now been in our new place almost a week, and have been very happy and satisfied so far. Friedman Realty Group wasn't really legally obligated to do much of anything, but we sincerely appreciate that they took the time and effort to listen to our story, apologize profusely, and take the necessary steps to make this situation right. We look forward to staying here as valued residents at Willowyck Apartments.
      Manager

      1/28/2019

      Willowyck
      Thank you for taking the time to provide this feedback! We absolutely agree your apartment was not acceptable at your move-in and we greatly appreciate you providing us with the opportunity to turn it around and make it right! Please do not hesitate to reach out if there is anything we can do to make sure you continue to have an excellent living experience going forward. - Katie

      Review 31 out of 309

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      Willowyck

      March 2024

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