Resident · 2017 - 2018
We have been living at Waterford Apartments since November 2017. Our previous apartment complex experience was absolutely terrible, so we were very careful to ask questions and get honest feedback from current or past tenants at the complexes we looked at. The feedback from the tenants was great and we fell in love with our bottom floor apartment there. Our apartment was freshly painted when we moved in, new carpet and very clean. It was a great way to start off our time here and we plan on staying at Waterford until we are able to buy a house. The first time we had to reach out for a maintenance issue the heat was not working properly. I kid you not, I heard back from Maryanne within two hours and maintenance was over that day and it was fixed. Has been perfect since. Never before had we had a property manager who was so responsive, personable and quick to honor their word. Anything we have ever needed or a question about paying rent online, she is quick to respond and help. The other tenants are very friendly and I love seeing the kids play outside and ask to pet our dog when we walk him. They just added newer laundry machines too which takes cards (SO much easier than quarters). Another concern of ours was snow removal as our previous place did not plow or shovel until the evening leaving our cars stuck and the sidewalks slippery. This was an awful winter we had, and we were so impressed with how on top of shoveling, plowing and salting the walk ways were. Also if you are concerned about the flooding of the parking lot, I asked that as well when I toured. It was an issue with the dam in the creek and it was fixed years ago to prevent that from happening. We have been here for some serious storms and the parking lot has never flooded or cars damaged. For how convenient the location is, a great two bedroom apartment, dog friendly and helpful staff, it is an amazing complex and we highly recommend living here.