The Glen at Lafayette Hill

555 Andorra Glen Court, Lafayette Hill, PA 19444
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ApartmentRatings Property Breakdown

OVERALL SCORE
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3.9National IndexSatisFacts
This property uses satisfacts surveys to get feedback from residents
(Range is 0 - 5)About SatisFacts
3.6
Pre-Renewal
Before residents renew their lease, we get their feedback.
4.4
Move-in
How residents felt about their move-in experience.
4.2
Unclosed Prospects
What prospective renters had to say about their visit.
N/A
Work Order
Our team's performance in responding to service requests.
43%RECOMMENDED
THIS PROPERTY
VS
76%CITY AVERAGE

Ratings & Reviews

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The Glen at Lafayette Hill Manager

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Verified Resident 716782 2019 Recommended
Reviewed 11/12/2019
There has been a revolving door in management and now maintenance. The property is peaceful, and clean, pet and family friendly. Neighbors are cordial. Entertainment and shopping is close, public transportation is near, parks close by.
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Verified Resident 715423 2019 Recommended
Reviewed 11/08/2019
On the plus side, The Glen at Lafayette offers nice apartments and that homey feeling for the price you pay! Everything is kept clean and looking nice. On the negative side, management isn't great with staying on top of things and communicating with the residents. You… See More
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Verified Resident 697613 2019 Not Recommended
Reviewed 09/20/2019
The condition of this apartment was appalling, especially considering the price of the rent. I was deceived and moved into a completely unprepared apartment. I moved in the middle January, to an apartment that did not have functioning heat. This took almost a month to get… See More
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Verified Resident 690472 2018 - 2019 Recommended
Reviewed 09/05/2019
I never thought I would live in an apartment building but needing a home quick and in the colonial school district I happened upon The Glen. Let me tell you what a joyful experience this has been here! I adore the large layout, one floor living,… See More
The Glen at Lafayette Hill Manager10/04/2019

Wow! What a great review! Thank you for taking the time to give us your feedback. If there's anything else you'd like to share with us, please contact me directly at the Leasing Office. - Laura C., Property Manager

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Resident 2018 - 2019 Not Recommended
Reviewed 08/28/2019
The location of the community and the grounds are okay. The staff that works in the office though are not responsive at all. Do not believe any ratings that give this palce a 5 review! If you live near Ridge Ave, be ready to hear EVERYTHING… See More
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Verified Resident 669575 2018 - 2019 Recommended
Reviewed 07/25/2019
Staff are willing to help with all your needs and very quiet living community beautiful grounds in a gated community nice living area with all the Convenience Of living in your own home. Love place to Live See More
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Verified Resident 661272 2013 - 2019 Recommended
Reviewed 07/06/2019
For the most part my experience has been a positive one. There was a secretary that was flippant at one time. Overall the office people were pleasant to work with. Maintanance was pleasant and seemed knowledgeable.
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Resident 2018 - 2019 Not Recommended
Reviewed 07/01/2019
I would not recommend this place. The current management team is very unresponsive and dismissive when you need something from them. The maintenance staff tries, but it takes forever to get an issue resolved. It just seems like they are not hiring enough people to maintain… See More
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Resident 2018 - 2019 Not Recommended
Reviewed 05/13/2019
I would read the other reviews and take caution if you even look here. The property manager that was here was really nice, but the people in the office now are very cold. On my move out I couldn't get a hold of anyone to do… See More
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Resident 2018 - 2019 Not Recommended
Reviewed 05/01/2019
I lived at The Glen for a year and was so happy when that year was up. Though the office staff were friendly and engaging, the apartment was not worth what they charge. James and Stephanie in the office seemed to always be ready to help,… See More
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Resident 2017 - 2018 Not Recommended
Reviewed 02/05/2019
I lived at The Glen at Lafayette Hill for 13 months. The complex itself is very nice and clean and the residents are all very polite and respectful. I never once had an issue with another neighbor so that goes to show that they care about… See More
The Glen at Lafayette Hill Manager03/05/2019

Hello! We are so sorry that you feel your experience was not what you expected. After a large flood from the home above you, we are sure that there was a lot of confusion that was taking place. As this damage was caused by the person above you, you were advised to reach out to your renters insurance company, as they would be the ones to assist with damage to your items during the flood and possibly helping you secure a housing option. As you know, we did send in a remediation company as soon as we could and worked with them to ensure that your home was put back together as safely and effiecenly as possible. We needed extra time due to the large amounts of water that came into your home, which may be why you felt you weren't getting the answers that you wanted. After the rememediation company gave us the home back, we had our team and other vendors replacing carpets, vanities, light fixtures as soon as they could take care of this. And finally, a cleaning company did come to your home to clean up any mess left over. We are sorry that we didn't meet your expectations in terms of timing. You are more than welcome to reach out to the office at 610.941.2800 to express any other concerns you may have had living at The Glen at Lafayette Hill.

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Resident 2017 - 2018 Not Recommended
Reviewed 10/14/2018
1) The walls are paper thin 2) Property manager James is the most arrogant person I’ve ever met. He will not return emails in a timely manner. Any problems are met with skepticism of the validity of the problem. He acts as if he’s doing you… See More
The Glen at Lafayette Hill Manager10/22/2018

Thank you for your recent feedback. We strive to provide exceptional service and a great living experience for all of our residents. I would love to sit down with you to discuss your concerns and answer any questions you may have. Please let me know a time that you are available.

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Resident 2015 - 2018 Not Recommended
Reviewed 09/26/2018
I have never given any bad review to anyone so far but I am forced to this situation today due to the multiple maintainence issues I have been having for the past 4 months or so. None of those have not been addressed in a timely… See More
The Glen at Lafayette Hill Manager10/05/2018

Thank you for taking the time to share your feedback with us. We're sorry you had a less than favorable experience. At The Glen at Lafayette Hill, professional and friendly customer service is important to us. We're eager to help resolve your concerns - please call our office at your convenience to discuss your concerns. We would also love to discuss your servie reques concerns to ensure we are maintaining your home properly.

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Resident 2016 - 2018 Recommended
Reviewed 08/03/2018
I love this community because the current managers of the community are diligent about consistent communication with residents. They are courteous, arrange for many activities to promote a supportive community and attend to concerns quickly.
The Glen at Lafayette Hill Manager10/05/2018

Thank you very much for taking the time to share your feedback with us. We appreciate our residents, and take pride in providing a comfortable home that exceeds your expectations. Our goal is that you love living here! Please let us know if you need anything!

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Prospective Resident Visited 2018 Recommended
Reviewed 08/02/2018
It is peaceful and welcoming. Stephanie was extremely helpful in showing me the property and answering all questions about the area and even schooling for my young son. Stephanie was amazing. The apartment is spacious and clean. The view from the window is amazing. The closet… See More
The Glen at Lafayette Hill Manager10/05/2018

Thanks so much for taking the time to share your thoughts with us. We greatly appreciate your positive feedback! We're especially glad that you share in our sense of community pride at The Glen at Lafayette Hill. Our goal is to provide all of our residents with outstanding customer service and the best in apartment living. We're glad that you have found the perfect place to call home!

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Resident 2017 Not Recommended
Reviewed 12/05/2017
The place and exterior are lovely, apartments themselves are spacious and on the modernised end I'd say. Sound insulation is like 8/10. Overall rating could have been great. Howevere, maintenance is a real nightmare. It takes me to complain about 5 times to get a service… See More
The Glen at Lafayette Hill Manager10/05/2018

Thank you for your recent feedback. We strive to provide exceptional service and a great living experience for all of our residents. I would love to sit down with you to discuss your concerns and answer any questions you may have. Please let me know a time that you are available.

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Resident 2015 - 2017 Recommended
Reviewed 07/14/2017
I've lived at The Glen for two years now, and boy have things changed! When first moved here, the property manager was a very unprofessional woman who would yell at people in front of me. I always said to myself thank god I was not on… See More
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mbcohen • Resident 2016 - 2017 Not Recommended
Reviewed 05/08/2017
I signed a 13 month lease at The Glen and have just broken my lease to leave after five months. This place is the worst. The apartments are spacious but maintenance is a nightmare. I moved in and both toilets didn't work, the shower head on… See More
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Resident 2013 - 2014 Not Recommended
Reviewed 04/03/2017
We moved out of this apartment complex in 2014 after staying there for a long 13 months, and although in the beginning we were okay with the apartment, things just got worse and worse as the months passed. The apartment complex is old and deteriorating and… See More
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Resident 2014 - 2017 Not Recommended
Reviewed 01/05/2017
It is such a shame that management feels the need to comment and attempt to defend their property manager's horrible excuse for being a professional. It truly is appalling, yet somehow humorous. The lack of care and knowledge is ridiculous from all employees who walk through… See More
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Npeters13 • Resident 2015 - 2016 Recommended
Reviewed 12/16/2016
I love living at the glen. Not planning on moving.
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Resident 2015 - 2016 Not Recommended
Reviewed 12/13/2016
DO NOT LIVE HERE! Main reason is the management. ------------- is the WORST and most UNPROFESSIONAL property manager I have ever encountered. She lives in the complex and and has a dog that is over the weight restrictions as well as does not comply with the… See More
The Glen at Lafayette Hill Manager12/30/2016

Thank you for taking the time to share your thoughts with us. I understand that you are upset about termination fees for breaking your lease; however, that should not result in such disparaging comments about our Property Manager who is simply abiding by Fair Housing regulations by charging them. Please allow me to address some other misstatements in your remarks. First, all of our residents (including onsite personnel) are subject to our pet rules regarding restricted breeds. I can assure you that the dog in question has met all of our requirements as evidenced by the documentation in the resident file. Secondly, trash is collected by our contractor more than once a month, including bi-weekly recycling pickups. We did have an issue with residents improperly disposing of their trash, which has since been remedied. While we don't generally discuss personnel matters, I can assure you that the turnover you mention is greatly exaggerated. We have availed ourselves of additional help from a sister community to ensure timely completion of resident requests, which may account for the other maintenance technicians you've seen. Thankfully, we have a team in place that is dedicated to the success and smooth operation of The Glen as well as to providing a comfortable living experience for all of our residents. We wish you all the very best in your new home. Thanks again for sharing for feedback.

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Resident 2015 - 2016 Not Recommended
Reviewed 10/19/2016
I recently ran into the property manager with her dog while i was out with mine. Her's was a pit bull that tried to attack me and my dog. They have a breed restriction and weight limit as well for the property. Both of which does… See More
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Resident 2016 Recommended
Reviewed 07/05/2016
We recently moved from Florida to the Glen. While in Florida, we researched many apartmenta in the area online. We came up on two trips from Florida and visited all the apartments we saw as possibilities. We selected The Glen because of location and availability of… See More
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Resident 2015 - 2016 Recommended
Reviewed 04/05/2016
We lived the Glen at Lafayette Hill from June 2015 to April 2016 after moving back to the area from overseas. Two weeks ago, we moved to a complex in Huntingdon Valley to be closer to my parents in Willow Grove. Before moving to the Glen,… See More
The Glen at Lafayette Hill Manager04/06/2016

Thanks so much for taking the time to share your thoughts with us. We greatly appreciate your positive feedback! We're especially glad that you share in our sense of community pride at The Glen. Our goal is to provide all of our residents with outstanding customer service and the best in apartment living. We wish you all the best in your new home but, remember, we're only 20 minutes from Willow Grove. We'd love to have you back!

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Features & Amenities

General

  • Community Center
  • Controlled Access
  • Gym

Pets

  • Dogs Allowed
    Weight Limit: 25lbs
  • Cats Allowed

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price

    $1,510

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

1 Bedrooms, 1.5 Bathrooms

  • Price

    $1,365

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

2 Bedrooms, 1 Bathroom

  • Price

    $1,907

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 2 Bathrooms

  • Price

    $1,900

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

3 Bedrooms, 2 Bathrooms

  • Price

    $2,461

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    3 Bedrooms

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

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The Glen at Lafayette Hill is an apartment in Lafayette Hill in zip code 19444. This community has a 1 - 3 bedroom, 1 - 2 bathroom, and is for rent for $1,365 - $2,461. Nearby cities include Conshohocken, Plymouth Meeting, Fort Washington, Oreland, and Bridgeport. 19428, 19462, 19118, 19128, and 19034 are nearby zip codes.

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The Glen at Lafayette Hill

Provided by Property Management

Management Photos (1)

  • (Manager photo uploaded on 04/28/2016) Image of The Glen at Lafayette Hill in Lafayette Hill, PA

Provided by Other Residents

Resident Photos (8)

  • (Resident photo uploaded on 01/22/2014) Image of The Glen at Lafayette Hill in Lafayette Hill, PA
  • (Resident photo uploaded on 01/22/2014) Image of The Glen at Lafayette Hill in Lafayette Hill, PA
  • (Resident photo uploaded on 02/05/2019) Image of The Glen at Lafayette Hill in Lafayette Hill, PA
  • (Resident photo uploaded on 02/05/2019) Image of The Glen at Lafayette Hill in Lafayette Hill, PA
  • (Resident photo uploaded on 02/05/2019) Image of The Glen at Lafayette Hill in Lafayette Hill, PA
  • (Resident photo uploaded on 02/05/2019) Image of The Glen at Lafayette Hill in Lafayette Hill, PA
  • (Resident photo uploaded on 02/05/2019) Image of The Glen at Lafayette Hill in Lafayette Hill, PA
  • (Resident photo uploaded on 02/05/2019) Image of The Glen at Lafayette Hill in Lafayette Hill, PA
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