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The Glen at Lafayette Hill

555 Andorra Glen Court

Lafayette Hill, PA 19444



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Resident 2015 - 2016 Not Recommended
Reviewed 12/13/2016
DO NOT LIVE HERE! Main reason is the management. ------------- is the WORST and most UNPROFESSIONAL property manager I have ever encountered. She lives in the complex and and has a dog that is over the weight restrictions as well as does not comply with the breed restrictions. She walks all over her residents and does not fulfill maintenance requests in a timely manner, and if you come to her with an issue, she barely looks you in the eye and threats law suits on you. When the trash is full (cause it only comes once a month) and you have no where to place you garbage, she has someone dig through the trash to find out who it is and fines them $100. When you complain that the mail "bins" are never emptied, she takes them away completely. She has gone through 3-4 office employees since she's been here (barely a year she's been there) and at least 4 maintenance workers. She does not notify her residents about what's going on in the complex (ie fire alarm testing, construction, etc) and simply states, "I'm not obligated by law to notify you." if you bring it to her attention. She has caused 2 tenent sponsered meetings regarding her unprofessionalism, lack of communication, and lack of action when issues are brought to her. Everyone in the complex talks about her and how they can't wait to leave the Glen at Lafayette Hill because of -----. She is a 27 year old entitled woman who has no business running the complex. Please, do yourself a favor and DO NOT LIVE HERE if ------------- is still the property manager.
The Glen at Lafayette Hill Manager12/30/2016

Thank you for taking the time to share your thoughts with us. I understand that you are upset about termination fees for breaking your lease; however, that should not result in such disparaging comments about our Property Manager who is simply abiding by Fair Housing regulations by charging them. Please allow me to address some other misstatements in your remarks. First, all of our residents (including onsite personnel) are subject to our pet rules regarding restricted breeds. I can assure you that the dog in question has met all of our requirements as evidenced by the documentation in the resident file. Secondly, trash is collected by our contractor more than once a month, including bi-weekly recycling pickups. We did have an issue with residents improperly disposing of their trash, which has since been remedied. While we don't generally discuss personnel matters, I can assure you that the turnover you mention is greatly exaggerated. We have availed ourselves of additional help from a sister community to ensure timely completion of resident requests, which may account for the other maintenance technicians you've seen. Thankfully, we have a team in place that is dedicated to the success and smooth operation of The Glen as well as to providing a comfortable living experience for all of our residents. We wish you all the very best in your new home. Thanks again for sharing for feedback.

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