It is such a shame that management feels the need to comment and attempt to defend their property manager's horrible excuse for being a professional. It truly is appalling, yet somehow humorous. The lack of care and knowledge is ridiculous from all employees who walk through that door everyday. The only luxurious thing about this community was the previous staff members. They treated everyone with respect and would apologize when they were wrong, unlike the staff now. When you are constantly defending your staff, does it make you realize that there is a bigger issue? If the old staff was here, we surely would not have to have resident meetings to voice our combined and agreed upon hatred of the treatment we receive. I wish I was able to leave sooner and I cannot wait until that day! Why did you have to let the good ones leave? Now we are stuck with someone who has a restricted pet breed, parties with other residents, doesn't care one bit about any of us, THE LIST GOES ON AND ON! WHAT A SHAME!