Review History for Verified Resident 720654

Pennbrook Station Apartments


Updated Review

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Resident 720654

Verified Resident 2019 - 2021

5/20/2021

Our experience in this community has been wonderful. We have no complaints. Maintenance requests have been handled quickly and effectively. The activities provided have been fun. We like the neighbors we have met. Even with the pandemic restrictions, the management has succeeded in keeping a good community feeling alive. Thank you.
Manager

5/21/2021

The Point at Pennbrook Station
Thanks for the great review! We’re thrilled to hear that you’re loving your living experience at The Point at Pennbrook Station. We’re especially pleased that the team has been helpful and courteous. We appreciate your feedback. Please let us know if you need anything during your residency.
4 Previous Reviews

Previous Review

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Resident 720654

Verified Resident 2019 - 2020

11/8/2020

We have been extremely happy with this apartment. The staff is friendly helpful. The neighbors we have met are kind and pleasant people. The grounds are well kept. The Maine service is quick to respond to any request, and the few problems we have had with equipment have been efficiently solved. Even though the pandemic has complicated our lives this year, the staff here has handled it in a safe way.
    Manager

    11/9/2020

    The Point at Pennbrook Station
    Hi there! Thank you for your five-star rating and for sharing your experience at The Point at Pennbrook Station. It's so nice to hear that you have been treated to exceptional customer service by the team, and that you're happy with your space. We appreciate your feedback, and hope that you have a wonderful residency.

    Previous Review

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    Resident 720654

    Verified Resident 2019 - 2020

    10/6/2020

    It has been excellent. The management is always available and has quickly and compassionately responded to the few problems we have had. The grounds are beautifully kept. The relatively few (due to the pandemic) neighbors we have met are kind and friendly.
      Manager

      10/6/2020

      The Point at Pennbrook Station
      That's wonderful to hear! We're proud to provide our residents with top notch customer service, so we're thrilled that you've been receiving great treatment. Thank you for taking the time to share your experience. We hope you enjoy your time at The Point at Pennbrook Station!

      Previous Review

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      JKD305

      Resident 2019 - 2020

      2/14/2020

      My husband and I have lived here since early November, 2019, and we love it! We moved out of our home of 45 years in a hurry because sudden health changes made it dangerous for us to use the stairs leading to our bedroom there. We wanted to live in a 2-bedroom, 2-bathroom apartment with no stairs. It was important to us to be close to public transportation, to live in a community that welcomed residents of all ages and was racially and ethnically diverse. Our home here meets all of these needs and more. We have less than a ten-minute walk to the train station and bus stops; our first floor apartment is completely ADA compliant and has an attached garage. We look forward to using the swimming pool this summer, and we have already used the exercise equipment available for residents in the clubhouse, where the leasing office is also located. The managers and the maintenance staff are friendly and helpful; there is always someone in the office to answer questions. A sporadic problem with our garage door opener took several visits to diagnose, and the staff hung in there with us, patiently responding within a day to our reports that the opener had stopped working again. When they determined that our opener unit needed to be replaced, they ordered a new one immediately and installed it as soon as it came. It has worked beautifully ever since. A holiday party for all residents was held in December, and a "Residents Appreciation Week" was enjoyed by all in February, with activities such as decorating and eating cupcakes, making valentines, a wine and cheese tasting party one evening, and a supply of snacks in the clubhouse all week.
        Manager

        2/16/2020

        The Point at Pennbrook Station
        Thank you so much for taking the time to write such kind words. We're so happy to hear that you are loving your home at The Point at Pennbrook Station. We strive to offer the very best in apartment living and it sounds like you are taking advantage of all of our top-notch amenities and excellent customer service.

        Previous Review

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        Resident 720654

        Verified Resident 2019 - 2020

        1/28/2020

        This has been a wonderful place to live so far. The staff has been very kind and easy to deal with; the apartment has been comfortable, and the grounds have been well-kept. We have no complaints at all.
          Manager

          11/26/2019

          The Point at Pennbrook Station
          Welcome and thank you for your five-star-rating of The Point at Pennbrook Station! Our number one priority is the happiness and well-being of our residents and we're happy and proud that it shows. If you'd like to discuss any concerns, please contact us. We are always here to help. Thank you for choosing to live in our wonderful community!

          Review 60 out of 250

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          Pennbrook Station Apartments

          March 2024

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