Renter Ratings

Noise	N/A
Grounds	4.4
Safety	4
Office Staff	4.4
Maintenance	4.5
Neighborhood	4.5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.4/5
SatisFacts™ Maintenance	4.5/5
SatisFacts™ Renewal Survey	3.9/5

Review Count

Number of reviews in the past 365 days	43

Manager's Review Engagement

Percentage of reviews responded to	51.16%

Manager's Review Reply Time

Average time to respond to reviews	74.49 days

Ratings & Reviews (163 Reviews)

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Westover Village Apartments Manager

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Verified Resident 585652 • 2018 - 2020 Not Recommended

Updated 05/25/2020

Reviewed 12/20/2018

I noticed that if you are a younger couple, you will be treated with a different kind of respect than couples who are not by staff. Maintenance could be a lot better as far as service. Neighbors are fine. They need to update the laundry room.… See More

Westover Village Apartments Manager15/15/2019

Thank you for sharing this feedback with us. It's unfortunate to see that your service requests were not completed to your satisfaction and we apologize for any inconvenience this may have caused you. Please contact our office so we can resolve your concerns as quickly as possible.

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• 2016 - 2020 Recommended

Updated 05/23/2020

Reviewed 05/23/2020

Westover was able to facilitate personalization requests for my apartment. When we found that the stock thermostat in the apartment wasn't cutting it, I was allowed to purchase one of my own and get maintenance to install it. This agreement has saved me hundreds of dollars… See More

Westover Village Apartments Manager27/27/2020

We're so glad to hear that we were able to help out! Our team here at Westover Village appreciates you taking the time to share your review with us - please reach out to us in the future if you have any questions or concerns, thank you!

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• 2015 - 2020 Recommended

Updated 05/22/2020

Reviewed 05/22/2020

For the past 5 years we have proudly called Westover Village Apartments our home. We have had nothing but a great time living here and would recommend it to anyone looking for an apartment. The office staff has always been very kind and helpful and the… See More

Westover Village Apartments Manager27/27/2020

We truly appreciate your review and amazing recommendation! Providing a wonderful home for our residents is very important to us, and we’re so happy to see that you have enjoyed the past five-years in your Westover Village home. Our team loves to hear from our residents, so if you have any additional feedback or questions for us, please just let us know – we’re always happy to help or lend an ear!

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• 2020 Recommended

Updated 05/21/2020

Reviewed 05/21/2020

Westover addresses any issues quickly and efficiently, the office and maintenance workers are extremely friendly and helpful. Westover has been very accommodating to their residents during the Covid19 pandemic. See More

Westover Village Apartments Manager27/27/2020

We strive to go the extra mile for everybody at Westover Village, so we’re proud to hear that our efforts have made such a positive impact on your experience here. Thank you for your feedback and rating -- please don’t hesitate to reach out if we can be of any further assistance!

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Verified Resident 483732 • 2019 - 2020 Recommended

Updated 05/14/2020

Reviewed 11/07/2019

I have had a great experience renting from Westover. I was at Valley Stream for 5 years, and now Westover Village for almost a year. The staff has been very helpful. The neighborhood, appears safe and my place is quiet.

Westover Village Apartments Manager09/09/2019

We are thrilled to read this review and we also thank you for your residency with us! We are glad that you have found your home at Westover Village to be everything that you were looking for. We are just a call away if you ever have any questions or concerns. Thank you for sharing your five-star experience with us!

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Verified Resident 431565 • 2013 - 2020 Recommended

Updated 05/07/2020

Reviewed 12/14/2017

Westover Village is a lovely community. When you enter the community it seems like it's only little city. You are struct by the lovely well addressed property with it's beautiful foliage. The apartment homes are large, roomy with great closet space. The balconies are a real… See More

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Verified Resident 748457 • 2020 Recommended

Updated 04/30/2020

Reviewed 02/29/2020

I was a little disappointed with the lined wall cracks and and the many Raised areas on the walls and ceiling. But overall I'm happy so far we keep our place clean and I enjoy having the surrounding amenities. Especially the laundry being so close. And… See More

Westover Village Apartments Manager03/03/2020

Our team is so glad to hear you’re enjoying your home and the community landscaping, and we also appreciate you letting us know about your concerns. If you would like to discuss any other feedback or the concerns you have in more detail, please don’t hesitate to give us a call or stop by the office!

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Verified Resident 761449 • 2020 Recommended

Updated 04/25/2020

Reviewed 04/25/2020

Very peaceful and private place feels just like home management staff always on top of things when needed and my dog loves our home as well. It's also close to work for me and I love that I have plenty of open space and getting laundry… See More

Westover Village Apartments Manager30/30/2020

Thank you for this awesome feedback! Our team truly cares about providing a wonderful home for our residents and it makes our day to know your experience has been so positive. If you ever need anything or have a concern, feel free to let us know and we'll do all we can to help – thanks again!

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Verified Resident 678219 • 2019 - 2020 Recommended

Updated 04/11/2020

Reviewed 08/14/2019

I absolutely love my apartment and the community. These are more like condos than apartments, well worth the rent. You very rarely hear your neighbors through shared walls which is very important to people who regularly work from home. The neighbors are friendly without being intrusive.… See More

Westover Village Apartments Manager16/16/2019

We're thrilled to hear you are happy with your Westover Village home and that you've had positive interactions with your neighbors! We always appreciate getting helpful feedback from our residents, so if you ever have something you would like to add or if there's something we can help you with, feel free to reach out to us at any time. Thank you!

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Verified Resident 757371 • 2012 - 2020 Recommended

Updated 04/04/2020

Reviewed 04/04/2020

Community is always clean and welcoming. Neighbors friendly. Anyone who is looking for an apartment I always recommend Westover Village. Office and maintenance are always friendly and helpful. Neighbors always look out for me.

Westover Village Apartments Manager30/30/2020

This is such awesome feedback, thank you! We’re thrilled you’re enjoying friendly neighbors, our well-maintained community, and our team’s customer service. We appreciate your recommendation and hope that you continue to enjoy your Westover Village home for years to come!

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Verified Resident 323330 • 1999 - 2020 Recommended

Updated 04/02/2020

Reviewed 03/21/2017

Mostly quiet. No problem with any maintenance the apartment might have. Very good neighbors. Grounds are kept neat. The cleanliness ,In front their own doors and grass, however, is up to the residents, and are not always kept clean .The cpmplex is close to schools and… See More

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Verified Resident 740849 • 2003 - 2020 Not Recommended

Updated 03/26/2020

Reviewed 01/31/2020

High rent, poor lighting in parking lot, very few open parking spaces at night. Parking lot not safe at night. Trash bins and recycle bins frequently overflow. Better to buy somewhere then rent year after year. See More

Westover Village Apartments Manager04/04/2020

It’s disappointing to hear that any parking or rental concerns have so poorly affected your experience. We can assure you that our team takes into consideration local housing trends when determining rental pricing and we would be more than happy to answer any questions you have. Please reach out to the office to discuss any unresolved questions or concerns – we would like nothing more than to improve your experience in the future.

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Verified Resident 518985 • 2018 - 2020 Recommended

Updated 03/20/2020

Reviewed 07/26/2018

I love my apartment. The bedroom is big enough that my granddaughter has her own bed. The closets are enormous! I have two just in the bedroom. Maintenance is awesome. They accommodate my crazy work schedule. My neighbors are terrific. They have all been here a… See More

Westover Village Apartments Manager16/16/2018

We hope your stay has continued to be deserving of this wonderful review! Our team always appreciates hearing from our residents and if there's anything we can help you with in the future, please don't hesitate to reach out to us at any time! Thanks again!

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Verified Resident 750857 • 2020 Recommended

Updated 03/09/2020

Reviewed 03/09/2020

So far so good. No complaints. I satisfied with my experience at Westover Village. I would prefer that the apartment had a washer and dryer; in spite of the fact that it doesn't I would prefer that the laundry facilities were updated. See More

Westover Village Apartments Manager11/11/2020

It’s great to hear you’ve had no complaints during your experience here in Westover Village! We appreciate your feedback and suggestions, and if there’s anything you would like to discuss with our team further, please don’t hesitate to reach out to the office. We’re always happy to help or lend an ear!

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Verified Resident 750318 • 2020 Recommended

Updated 03/06/2020

Reviewed 03/06/2020

Westover Village is a clean and peaceful environment with a sense of community, indeed like a little village.The apartment itself is spacious, and the patio is quite large, big enough to entertain a small group of friends.

Westover Village Apartments Manager10/10/2020

Thank you for this great review of our community, amenities, and your home! Our team strives to make Westover Village a great place to live and we're happy to have hit the mark with you! That being said, we believe our residents deserve the best and if you can ever think of any areas with room for improvement, don’t hesitate to stop by the office to share your suggestions.

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Verified Resident 749897 • 2020 Recommended

Updated 03/05/2020

Reviewed 03/05/2020

So far I haven't had any serious issues. However I was misled to believe I would have a new front door and my building is "dog free", however it is not. I have an annoying dog next to me. My entire unit was renovated beautifully, but… See More

Westover Village Apartments Manager09/09/2020

Oh no! Our team is sorry to hear you have encountered maintenance concerns in your home. Please reach out to the office at your convenience so that we can better understand the issue and resolve any concerns moving forward. We do apologize if any repairs have been delayed, and we hope that by reviewing them with you we can resolve any issues fully. Our team looks forward to hearing from you and turning your three-star experience, into a five-star one in the future. Thank you.

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Verified Resident 746245 • 2020 Recommended

Updated 02/20/2020

Reviewed 02/20/2020

So far this community and its people have been very nice and welcoming. Everything is very clean, and it has been a very easy move-in process overall. Rooms are all spacious and we have not really had any issues.

Westover Village Apartments Manager25/25/2020

This makes our day! It means the world to know you have experienced great customer service from our team, and that you are enjoying our maintenance efforts and your home. If you have any additional feedback for us or suggestions for our community, please don’t hesitate to reach out to us at any time!

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Verified Resident 746192 • 2018 - 2020 Recommended

Updated 02/20/2020

Reviewed 02/20/2020

very satisfied with my unit and upkeep.Leased the unit because it was reasonable cost and close to my work. Still feel it is reasonable and it is still close to my work on Tropper rd. only issue was not receiving a laundry key which was quickly… See More

Westover Village Apartments Manager25/25/2020

We’re so happy to hear it! Our team is thrilled you’re enjoying our affordable community, location, and your home. If you ever have a question or concern in the future, please don’t hesitate to reach out to the office at any time!

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Verified Resident 743254 • 2015 - 2020 Not Recommended

Updated 02/09/2020

Reviewed 02/09/2020

Initially, everything was fine with the exception of my water tank needing to be replaced within a month of moving in. Within the last two years, issues seemed to be less of a concern to management, including pest problems and safety of tenants and our property.… See More

Westover Village Apartments Manager13/13/2020

It's tough for our team to receive this negative characterization of our community, as we strive to provide the best in apartment living. Our team cares about each residents' experience and we apologize if we’ve fallen short of your expectations. Regarding our maintenance efforts, we aim to resolve any issue in a timely manner and we apologize if repairs took longer than expected or have not been resolved. Overall, we feel that meeting with you in person may be the best way to properly address your points and improve your experience in the future. Please consider stopping by our office to meet with a member of our team.

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Verified Resident 742942 • 2018 - 2020 Recommended

Updated 02/08/2020

Reviewed 02/08/2020

The apartments are extremely clean and well cared for. Maintenance is quick and thorough in responding. The overall appearance is beautiful and we could not have asked for better neighbors. Good for families with children as well!

Westover Village Apartments Manager11/11/2020

We appreciate your awesome feedback! Thank you for taking the time to write this wonderful review of your experience in our community, we're so happy to hear you enjoy our maintenance efforts, your Westover Village home, and our community's environment. If there’s anything we can do to help make your experience even better, please don’t hesitate to reach out!

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Verified Resident 275621 • 2011 - 2020 Recommended

Updated 02/06/2020

Reviewed 10/05/2016

Great apartment community! The Leasing office Managers are always helpful and pleasant whenever the need arises and handle any issues with professionalism and courtesy. The Maintenance staff are very knowledgeable in all aspects of repairs. "A place to call "Home". See More

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Verified Resident 742483 • 2020 Recommended

Updated 02/06/2020

Reviewed 02/06/2020

The staff is very welcoming, helpful and with the professional assistance of the office staff, my tour of the cummnity was enjoyable. The cummication was clear and the paper work was easy. I feel my transition into this cummnity is a good decision also I'm very… See More

Westover Village Apartments Manager11/11/2020

We’re so happy to hear that your recent tour inspired such fantastic feedback about our community and team! If you have any additional questions or if we can help in any way, we would love to hear from you. Thank you for sharing this rating and review!

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Verified Resident 723942 • 2014 - 2020 Recommended

Updated 02/06/2020

Reviewed 12/07/2019

I've lived at Westover for six years. It's a beautiful community. I really love pool season because you get to meet and interactive with your neighbors. The office staff are very courteous and helpful. The maintenance staff is usually a high turnover however there are usually… See More

Westover Village Apartments Manager14/14/2019

We're delighted to hear about your wonderful experience at Westover Village! We appreciate you taking the time to share this feedback with us and will certainly be taking your input into consideration. If you ever have any questions or additional comments, please don't hesitate to drop by our office!

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Verified Resident 739640 • 2019 - 2020 Recommended

Updated 01/27/2020

Reviewed 01/27/2020

Great leasing office staff, prompt and friendly maintenance workers, plenty of parking, very nice apartment size and quality for the price, and a nice community to live in! Our only complaint is that we can very easily hear our upstairs neighbors.

Westover Village Apartments Manager29/29/2020

Thank you for taking the trouble to review our community! We love hearing from our residents and we're so happy you enjoy our customer service, parking, and the community as a whole! We also appreciate your feedback regarding noise, if there ever is an issue in the future, please don't hesitate to give us a call or stop by the office. We're always happy to help!

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Verified Resident 283994 • 2014 - 2020 Recommended

Updated 01/09/2020

Reviewed 11/18/2016

Very nice community! The neighborhood is quite and no one bothers you. The maintenance team is quick to respond to any issues you may have and the office staff is also quick to respond to questions or concerns. I highly recommend this place.

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Leasing:

Conveniently located in West Norriton Township, Montgomery County, your home at Westover Village enjoys one of the finest locations in the Delaware Valley. Just minutes from your door are all of the amenities that make life better: public transportation, shopping, recreation facilities, fine golf courses and a network of highways, all abound within the area. Nearby Valley Forge and King of Prussia offer some of the finest shopping and recreational activities available. * Here is truly comfortable apartment living with all of the spaciousness you would ordinarily find only in townhouses: large rooms, lots of closet space, fully equipped kitchens and oversized individual patios or balconies.