Review History for Verified Resident 1108971

Heritage Orchard Hill Townhomes


Updated Review

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Resident 1108971

Verified Resident 2021 - 2023

12/28/2023

The community has a great many amenities So far the experience has been good except with the rent. My rent is more than the advertised going rate so it feels like management not concerned with retention of tenants only renting and having turnover. I would think that's not a good business model since they will have empties if they don't adjust the rent to equal what current renters are paying. It seems unfair that a loyal renter should pay more than someone just starting a rental. I'm not planning to stay because of this. I sent an email and had no response as to why my rent is higher than advertised. I also asked for a two year lease. I was told no. They are now advertising two year lease. The man agent is not good. Poor business. I will be leaving.
    Manager

    1/3/2024

    Heritage Orchard Hill Townhomes
    We appreciate your feedback and apologize for any frustrations you've experienced. We understand the importance of keeping our loyal residents happy and maintaining an open line of communication. Our leasing policies, including rent rates and lease terms, are designed to be fair and competitive, and we're sorry if this has not been your experience. We value your tenancy, please contact our office at your convenience to discuss your concerns further. Thank you!
    1 Previous Review

    Previous Review

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    Resident 1108971

    Verified Resident 2021 - 2023

    2/5/2023

    I love living here. There are many neighbors with dogs and they are always friendly and nice. There are walking paths. Many social activities in the beautiful newly renovated clubhouse. Looking forward to our Super Bowl party there! I also use the beautiful fitness center and it has high quality equipment. Great place to live!
      Manager

      2/6/2023

      Heritage Orchard Hill Townhomes
      What a wonderful review of Heritage! We appreciate you sharing your insight. Thank you for taking a moment to compliment the excellent amenities, including our renovated clubhouse and our beautiful fitness center. Your feedback motivates us in our continued efforts to create an exceptional living experience for our residents. Thanks again!

      Review 13 out of 241

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