Review History for anonymous

1213 Walnut


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anonymous

Resident 2018 - 2019

1/29/2020

My wife and I lived at 1213 Walnut for about a year and a half. We've lived at several "luxury buildings" within a few blocks of it. All in all, 1213 was fine but we've found that the other buildings in the area are better value, treat residents nicer, and have fewer issues. Starting with the positives: 1) The maintenance staff was very prompt and helpful, 2) The location was great. It's such a fun area with lots of great restaurants and things to do. 3) The floor to ceiling windows in the apartment made for great views, the lobby, gym and community areas are really grand and well decorated. And for the negatives: 1) We loved having a dog park in the building but unfortunately it was not well kept. We had asked for them to power wash the dog park several times and even offered to do it ourselves but it was always pretty gross. Our dog wouldn't even step on the turf. 2) We expected there to be some problems with a new building but didn't expect quite so many. The outdoor fitness patio had flooring that wasn't waterproof and it was ruined by the rain -- so it was unusable for six months. Also they had a pipe burst which left the gym unusable for months. They did pay for residents to use a local crowded basement gym nearby but offered no concession on our $500 amenity fee, which we thought was poor customer service. 3) The resident community events were pretty lackluster. They would usually run out of food in the first 30 minutes. And they were usually sponsored by some company who was also trying to sell us on something. Some other tips I thought would be helpful if someone decides to live there: 1) I suggest avoiding a north facing apartment as they overlook Fergie's. The windows don't block out all the noise so even on higher floors you'll hear drumming until 2AM several nights a week (not just weekends) when they have a live band. 2) Be very thorough with your move-out. We did a move out inspection where they said everything looked good and then were shocked when we got a charge deducted from our security deposit. This is the first time either of us have ever had money deducted from a security deposit. 3) Be careful with your personal belongings. When we were there a break in occurred where 2 Mac desktop computers were stolen from the common area. They tried to step up the front desk monitoring who is coming in but it's hard to avoid people piggy backing their way in. In the end for us the negatives outweighed the positives and we ended up talking to management who allowed us to get out of our lease.
    Manager

    1/31/2020

    1213 Walnut
    Hello, I'm so sorry to hear that you had a less than stellar experience at 1213 Walnut, it's definitely not the experience that we want anyone to have. We do spot clean the dog park throughout the day and many of our four legged residents use the space to play and relieve themselves! We did have a pipe burst in the building and our gym was closed for 5 weeks. During that time we looked for the closest gym to send our residents but also allowed residents to use other facilities that worked best for them. Some residents chose other fitness centers, some chose individual class reimbursements, and ultimately due to the hard work of the team and our contractors we were able to open the fitness center ahead of schedule. As far as noise issues, when it comes with city living you kind of have to take the benefit of such an awesome location centrally located with some noise issues that may come up. After the incident involving the business center computers we did step up our front desk training and monitoring. We have controlled access to all common areas so no one without a key fob is able to get past the second floor of the building. We do offer a few different types of resident events throughout the community and some are sponsored so that we can have more. Last month we were able to offer 6 different events thanks to these partnerships! Ultimately some of them do wind up being smaller but we always have our large events around the Midtown Village Festival and the Holiday season. It's tough to gauge how many people will attend the events so we have had to order some emergency pizzas before but fortunately there are so many great places within a few blocks of here for quick delivery! As far as your move-out inspection goes you were provided with photos of the damage and only charged for what it cost us to repair. Had this been a building-wide issue we would have considered it normal wear and tear however in the almost 3 years that we have been opened this has only happen

    Review 5 out of 53

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    1213 Walnut

    March 2024

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