Number of reviews in the past 365 days | N/A |
Percentage of reviews responded to | N/A |
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Fairmount Terrace Apartments
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
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Percentage of reviews responded to | N/A |
Average time to respond to reviews | N/A |
I am sorry you're experiencing this problem. We have an exterminater that visits our community twice a month. Please contact me, and I will personally visit your home with our service manager to find where the problem is coming from. I will schedule our exterminator to visit your home twice a month to ensure the problem is completely erradicated. Your satisfaction is my number 1 priority, and I will personally follow up on this matter to ensure your complete satisfaction. Please call me, Tracy, at 215.477.6814 so I can address and resolve this problem for you.
We are so pleased to hear that you are enjoying your living experience at Fairmount Terrace. We are also delighted that you are satisfied with the efforts put forth by our staff members. Thank you for your valuable feedback!
Thank you for your valuable feedback! We strive to provide each of our residents a pleasant and satisfying living experience here at Fairmount Terrace. We are happy to hear that you've noticed all the many upgrades we have added to Fairmount Terrace. Should you have any maintenance needs, please contact our office and we will ensure your service is performed promptly and at your convenience. You can look forward to many more improvements in the near future as we strive to make our community the best choice for City Avenue living. Your satisfaction is our #1 priority!
Thank you for your valuable feedback! We strive to provide each of our residents a pleasant and satisfying living experience here at Fairmount Terrace. We are happy to hear that our location suits your needs and preferences. Should you have any maintenance needs, please contact our office and we will ensure your service is performed promptly and at your convenience. You can look forward to many more improvements in the near future as we strive to make our community the best choice for City Avenue living. Your satisfaction is our #1 priority!
Thank you for your valuable feedback! We strive to provide each of our residents a pleasant and satisfying living experience here at Fairmount Terrace. Should you have any further maintenance needs, please contact our office and we will ensure your service is performed promptly and at your convenience. You can look forward to many more improvements in the near future as we strive to make our community the best choice for City Avenue living. Your satisfaction is our #1 priority!
Thank you for your valuable feedback! We strive to provide each of our residents a pleasant and satisfying living experience here at Fairmount Terrace. It's wonderful to hear that you're enjoying our location and the features that make Fairmount Terrace the perfect choice! Should you have any maintenance needs, please contact our office and we will ensure your service is performed promptly and at your convenience. You can look forward to many more improvements in the near future as we strive to make our community the best choice for City Avenue living. Your satisfaction is our #1 priority!
Thank you for your valuable feedback! It's wonderful to hear you're enjoying your living experience at Fairmount Terrace, and look forward to many more years having you as one of our valued residents. We strive to exceed our residents' expectations and to ensure their needs are met. It's wonderful to hear we are hitting that mark with you, and that you have enjoyed the many features we have added to our community. We have more coming in the future, and we are sure you will enjoy those, as well! Thank you again for your valued residency!
Dear Anonymous, Thank you for your feedback. We are sorry to hear you did not enjoy your living experience at Fairmount Terrace. Though your review contains a few remarks that are simply untrue, we are sorry you were not satisfied. Our company employs a professional extermination company that visits our community bi-monthly to ensure we do not have pest issues, and we treat all apartments at no cost to our residents. We do offer package receipt for our residents for their convenience, and strive to contact our residents to let them know when they have a parcel in our office. We provide each person a move-in inspection report so there is a record of the condition in which each resident receives their apartment. We also offer a walk-through at move out at the resident's request to ensure that there are no surprises following move out. That said, it's upsetting to hear you were not satisfied, and we wish the very best in your future endeavors.
Thank you for your valuable feedback! While some noise travel is a part of apartment living, excessive noise is not acceptable and is prohibited in our lease agreement. Please contact the office, and we will be happy to personally address any issues you're having, and will follow up to ensure they are completely resolved. Any and all issues experienced by our residents are the utmost priority and are taken very seriously. We want your living experience at Fairmount Terrace to be pleasant and satisfying!
Dear Anonymous, We are sorry you were not satisfied with your living experience at Fairmount Terrace. Our staff is open and receptive to our residents' needs and concerns. While your claims that we are infested with mice is untrue, we do understand that having a mouse in your apartment would be very upsetting. We employ a professional extermination company that visits our community bi-monthly to take care of any issues that might arise. Our parking policies, while strict, are necessary to prevent cars being parked in fire lanes and other illegal spaces, as well as preventing persons who do not live at Fairmount Terrace from parking in our lot. While we are sensitive to the inconvenience posed when a car is towed, please understand that our parking stickers and towing policies ensure the community as a whole enjoys adequate parking and ensures safety in the event there were an emergency. We are sorry we did not satisfy you as a resident, and wish you the very best in your future endeavors.
Thank you for your valuable feedback. We do strive to keep our community a quiet and pleasant place for all our residents to call home. If you have any issues or concerns, we would be happy to address them directly with you. Please feel free to contact our office and we can meet to discuss anything that is troubling you. Your satisfaction is our priority. Thank you again for providing feedback!
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1 Bedroom
$1,581
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2 Bedrooms
$1,753
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2 Bedrooms
$1,744
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2 Bedrooms
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Fairmount Terrace Apartments