Review History for anushay

Falls Village


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anushay

Resident ā€¢ 2014 - 2016

12/20/2016

I have been at Falls Village since June 2014. The first unit I was in was really great and close to the bbq area and gym which we used plenty! However, midway through our stay at that unit we began having a rodent problem. What really made all the difference though was that the management did everything they could to help us and to solve the problem: they had an exterminator come in every Thursday to check, even if I was not at home. The building manager also came herself a couple of times, till finally a few months later the problem continued to persist despite all efforts on part of the management. We just didn't want to live with the problem anymore and decided to look at options to move out. The manager, Maritza, responded to our concerns in the most professional manner and offered to move us to another unit without any charges for breaking the old lease. The unit was a newly renovated one and cost us the same. She let me access the mailbox to the old unit for about a month! I've had a decent amount of really tiny maintenance issues (like a fused lightbulb or a clogged drain), but the management will do EVERYTHING for you and that level of reliability is more valuable to me than living in a place that may have fewer issues but a terrible management. The maintenance staff is polite and has come in to simply change bulbs (and even given me an extra bulb just in case). The area has become really secure since the installation of new gates mid-2015. It's got Zip cars, is close to a train station and has Philadelphia University and Penn Charter School literally next door - which makes it more secure in general. I will be moving to Houston in June next year for work and am writing this review because i'm looking up apartments with reviews that match my experience here, and think it is only apt for me to review Falls Village with my overall positive experience. FYI I don't have pets, but if you do, you'll probably love it here.

Review 86 out of 167

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Falls Village

March 2024

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