Worst managment team I've ever known. They rob your money on your way out.
I had lived Bala for one year and moved out of country on Oct. 2014. When I received my security refund, I found Bala deducted some money from my fund. I sent an inquiry email to them, and received my utility bill with no explanation. The utility bill was under my name and I had autopay on. I emailed them the proof of my payment and asked them to refund me my money. Since then I sent them at least a dozen emails and got abosolutely NO responses from them. My friend in another state called on my behalf per my request, the management said they would do the investigation. After 6 phone calls, they said the utility company would pay me back. I asked them to forward any communication between them to me so that I could follow up. They agreed over the phone, but never did it. I never saw any credit showing on my utility bill. And BAla just ignore all my email inquireis. I have all the reasons to believe that Bala management took my money and put that into their own pocket. I am currently living out of country, and there is no way for me to file a small claim case at court, not even keep calling them during their working hours. I believe this could be a crime case. However, I can do nothing but only take this as my loss.
So warning: if you live in Bala, or plan to move there, DO NOT pay your last utility bill because Bala will take that money from your security deposit anyway.