#4,089 #31 #178

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The Helston

3801 Conshohocken Ave, Philadelphia, PA 19131
(125 Reviews)
$1,155 - $2,020/mo
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Floor Plans & Pricing

Studio

Studio

Studio, 1 Bath | 480 sq. ft.

$1,155 - $1,275

1 Available Unit

See Floor Plan Details

1 Bedroom

1 B/R Deluxe

1 Bed, 1 Bath | 744 sq. ft.

$1,520 - $1,815

4 Available Units

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1 B/R Jr Large

1 Bed, 1 Bath | 671 sq. ft.

$1,465 - $1,875

3 Available Units

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1 B/R Jr Small

1 Bed, 1 Bath | 515 sq. ft.

See Floor Plan Details

1 B/R Den

1 Bed, 1 Bath | 1,225 sq. ft.

See Floor Plan Details

1 B/R Jr Medium

1 Bed, 1 Bath | 570 sq. ft.

See Floor Plan Details

2 Bedrooms

2 B/R Small

2 Beds, 1 Bath | 832 sq. ft.

$1,610 - $2,020

1 Available Unit

See Floor Plan Details

2 B/R 1 Bath

2 Beds, 1 Bath | 932 sq. ft.

See Floor Plan Details

2 B/R 2 Bath

2 Beds, 2 Baths | 1,352 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A-
A-

Renter Ratings

B

Review Ratings

Noise

3.6

Grounds

3.8

Safety

3.4

Office Staff

4.0

Maintenance

4.2

Neighborhood

4.2

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

27

Manager’s Review Engagement

A

Percentage of reviews responded to

92.59%

Manager’s Review Reply Time

B

Average time to respond to reviews

17.96 days

View Community Timeline
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The Helston Reviews

(93)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1184164

Verified Resident 2023

9/25/2023

At first I was impressed by the overall appearance and decor of this apartment building. I was shown a newly renovated unit and fell in love with, everything looked brand new, until I signed a lease. It was a big mistake lol. One of the… See More >

    Updated Review

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    Resident 1151830

    Verified Resident 2009 - 2023

    9/24/2023

    When I moved into the Imperial Towers in 2009, it was quite different than it is now. You knew just about every one in the Towers and it was more family oriented. This could be my fault, but I have not felt that… See More >

      Updated Review

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      Resident 1121299

      Verified Resident 2022 - 2023

      9/23/2023

      The community/building is quite, easy access to center city. No complaints, however there is annually rent increase, if you are looking long term rental the helston may not be the best for you. My increase was $100.00 just think every year you're here a $100.00… See More >
        Manager

        9/28/2023

        The Helston
        Thank you for sharing your experience with us. If you want to discuss your increase in more detail, please give us a call. Have a great day!
        Review Author Icon

        Resident 1180280

        Verified Resident 2019 - 2023

        9/13/2023

        It's not to bad but somethings could be better. The building needs a bit more upkeep but it's convenient for me. But I not to bad I'm not sure what else to say. It works for me so far. It is near everything I need… See More >
        Manager

        9/14/2023

        The Helston
        Thank you for taking the time to let us know about your experience so far. If you have time, please call us to discuss how to make your living experience even better. Have a great day!

        Updated Review

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        Resident 1123664

        Verified Resident 2000 - 2023

        9/12/2023

        Good & could be better if management take the time to walk about the bldg & c heck that lights & utilities out in empty Apts &storage rooms. Check Stairways swept &mopped. Made sure trash is picked up twice daily. And… See More >
          Manager

          9/14/2023

          The Helston
          Thank you for your valuable feedback and suggestions. We appreciate your input and will certainly talk to the team about your recommendations for improvement.
          Review Author Icon

          Resident 1179694

          Verified Resident 2002 - 2023

          9/11/2023

          I lived for 20 years in the last 5 years the apartment building doesn't seem safe anymore. There is no door person at the desk in the morning on the weekends and at night. There was a drunk man in the lobby when I was… See More >
            Manager

            9/13/2023

            The Helston
            Thank you for sharing your concerns about your experiences over the last 20 years in our apartment building. We're truly sorry to hear that you've felt unsafe during recent times. Please call me at 215-887-8400 to discuss this in more detail. Kristen, Regional manager.

            Updated Review

            Review Author Icon

            Resident 324972

            Verified Resident 2022 - 2023

            9/11/2023

            I moved to this community a little over a year ago to a one bedroom apartment. The community is basically quiet; office management is very helpful, knowledgeable and professional; maintenance is the best; security personnel are professional; packages are received and there is… See More >
              Manager

              9/13/2023

              The Helston
              Thank you for your review! We're thrilled to hear that you're happy living in our community. Our team works hard, and we're glad to know that you've found the community quiet and well-managed.
              Review Author Icon

              Resident 1179615

              Verified Resident 2023

              9/11/2023

              It has been a pleasurable experience. Office management is always attentive. LaRon is the best!! Maintenance does a great job and always respectful of my apartment. The community is friendly and quiet.

                Manager

                9/13/2023

                The Helston
                Thank you for the wonderful review. We will be sure to pass along your compliments to the team. Enjoy your day!
                Review Author Icon

                Resident 1179605

                Verified Resident 2023

                9/11/2023

                Cuenta con parqueadero y gimnasio adentro del edificio y tiene Excelente ubicaci?n muy limpio me encanto hacer contrato con esta empresa la recomiendo a toda la comunidad que deseen rentar algo bueno bonito y econ?mico

                  Manager

                  9/13/2023

                  The Helston
                  ¡Gracias por la recomendación! Nos complace saber que está feliz en su hogar. Qué tengas un lindo día.

                  Updated Review

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                  Resident 1151765

                  Verified Resident 2023

                  9/11/2023

                  People are friendly and have been kind. Parking is no longer an issue. People have been friendly on the floor. Washing machines are an issue on the fourth floor. Maintenance issues are easily addressed.

                    Manager

                    9/13/2023

                    The Helston
                    Thank you for your review. We are happy to hear that you have found our community to be friendly and kind. We apologize for the inconvenience caused by the washing machines on the fourth floor. We will be sure to get this looked at. Have a great day!

                    Updated Review

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                    Resident 1149777

                    Verified Resident 2023

                    9/11/2023

                    At the beginning of my moving here maintenance service was timely and efficient. However, in the recent 2 months the quality of service has slightly diminished. Recently, my maintenance services have been less than adequate.

                      Manager

                      9/13/2023

                      The Helston
                      Thank you for your review. We are sorry to hear that you are not satisfied with our maintenance service. We value your feedback and we are always striving to improve. We apologize for any inconvenience. If you would like to discuss this further, please give us a call.

                      Updated Review

                      Review Author Icon

                      Resident 991180

                      Verified Resident 2019 - 2023

                      9/11/2023

                      It is quiet. But the most important that my mom whom also lives here is happy and she is. If she happy then I am happy. The only thing is the kids running up and down the hall. Which can be a pain. But it… See More >
                        Manager

                        9/13/2023

                        The Helston
                        If you and your mom are happy, we are happy! Thanks for sharing and have a great week!

                        Updated Review

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                        Resident 988059

                        Verified Resident 2015 - 2023

                        6/26/2023

                        Things have improved in the 8 years I have been. I no longer see mice running around my apartment. There is always a change of people in the leasing office and the rent goes up every year. I have nothings.

                          Manager

                          7/10/2023

                          The Helston
                          Thank you for your honest feedback. We are happy to hear that things have been improving. We strive to make your living experience remarkable so please reach out if you want to discuss anything in detail.

                          Updated Review

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                          Resident 1123556

                          Verified Resident 2023

                          6/26/2023

                          My experience living in this community has been a very pleasant experience, the staff is very friendly ,respectful ,if you need any kind of assistance they are there for you. My neighbors are very respectful, the building is always clean and smells fresh every day

                            Manager

                            7/10/2023

                            The Helston
                            We are thrilled to hear you enjoy living at The Helston. Thank you so much for sharing your experience with us.
                            Review Author Icon

                            Resident 1153288

                            Verified Resident 2022 - 2023

                            6/24/2023

                            Jess and her team are fantastic. They are always available to answer any questions I may have and always eager to help. The maintenance team led by Lewis is also great and answers my service requests promptly.

                              Manager

                              7/10/2023

                              The Helston
                              Thanks for the great review! We appreciate you taking the time to share your experience with us. Have a great week!
                              Review Author Icon

                              Resident 1153109

                              Verified Resident 2022 - 2023

                              6/23/2023

                              It was very nice. Jessica was so to always help. She provided us with useful information to insure our move in was smoothe. I enjoyed my time here. Everyone was nice and accomidating. Thanks so much.

                                Manager

                                7/10/2023

                                The Helston
                                Thank you! And best of luck in your new home.
                                Review Author Icon

                                Resident 1153095

                                Verified Resident 2021 - 2023

                                6/23/2023

                                Vending Machines are stealing our money and the rental office cannot do anything about it the phone numbers provided are bogus numbers please do something about before it hits social media It is a constant problem

                                  Manager

                                  7/10/2023

                                  The Helston
                                  Thank you for letting us know about the vending machines. We will reach out to the vendor to see what we can do to fix this issue.

                                  Updated Review

                                  Review Author Icon

                                  Resident 1125090

                                  Verified Resident 2019 - 2023

                                  6/20/2023

                                  Tenants are notified immediately when there are building emergencies and are kept inform when needed. Repairs are done in a timely basis when requested and the work is satisfactory. The staff is respectful and professional and the security is great.

                                    Manager

                                    6/22/2023

                                    The Helston
                                    We appreciate the positive review. Resident feedback is the most important thing to us. Thank you for choosing to call The Helston home.
                                    Review Author Icon

                                    Resident 1151787

                                    Verified Resident 2022 - 2023

                                    6/19/2023

                                    It's overall good. The exceptions are the heavy marijuana smoking and loud music playing on the weekends. I'm glad the trash issue was resolved. I just wish people would adhere to the policy of not smoking so much that it's disturbing your… See More >
                                      Manager

                                      6/22/2023

                                      The Helston
                                      We are glad to hear the trash issue was resolved. Please give us a call at 215-878-2806 so we can discuss your concerns in more detail.
                                      Review Author Icon

                                      Resident 1151766

                                      Verified Resident 2023

                                      6/19/2023

                                      Given that I have lived here inly for 2 months, the community is safe. Leasing office is quick and timely at responding to maintenance issues. Fitness center needs expansion in terms of equipment???.

                                        Manager

                                        6/22/2023

                                        The Helston
                                        Thank you for your kind review. And we appreciate the feedback so we know how to make your home even better. Have a nice day.

                                        Updated Review

                                        Review Author Icon

                                        Resident 988289

                                        Verified Resident 2021 - 2023

                                        6/19/2023

                                        It was really good at first but my opinion is going downhill rapidly. I am no longer satisfied and this will definitely be my last renewal if has priced itself out of being reasonable. There are no activities and not enough amenities and the place… See More >
                                          Manager

                                          6/22/2023

                                          The Helston
                                          We are so sorry to hear you are unhappy. If you would like to discuss your review in more detail, please call us at 215-878-2806. We look forward to speaking with you.
                                          Review Author Icon

                                          Resident 1150710

                                          Verified Resident 2023

                                          6/15/2023

                                          I have apartment 111 and my neighbor in110 has a surround sound you can hear the hard sound not only in the hallway but in my apartment too I know we live in the corner on the floor out of the way at the main… See More >
                                            Manager

                                            6/16/2023

                                            The Helston
                                            Hi, please call me to discuss this at 215-887-8400. Kristen, Regional Manager
                                            Review Author Icon

                                            Resident 1149965

                                            Verified Resident 2023

                                            6/13/2023

                                            The construction that's going on is the reason I will most likely not sign another lease here. My apartment is in the front and my sleep has been heavily effected by it. If I knew this prior I would not be here

                                              Manager

                                              6/13/2023

                                              The Helston
                                              We apologize for the inconvenience. Please call us at 215-878-2806 so we discuss this in more detail.
                                              Review Author Icon

                                              Resident 1149679

                                              Verified Resident 2023

                                              6/12/2023

                                              I moved it at the beginning of May, so far so good! I have no complaints. It's quiet overall and the neighbors I run into are cool too. Jess is super helpful and very patient! My move in process was smooth and hassle free.

                                                Manager

                                                6/13/2023

                                                The Helston
                                                Welcome Home. We are thrilled to hear you are happy in your new home. Please reach out if you need anything.
                                                Review Author Icon

                                                Resident 1149668

                                                Verified Resident 2022 - 2023

                                                6/12/2023

                                                Jessica was a very nasty property manager. It's a good thing she doesn't work here anymore she gave the residents and uneasy feeling. Other than that there were a number of major inconveniences while living here which included: no air for a period of time… See More >
                                                  Manager

                                                  6/13/2023

                                                  The Helston
                                                  I am very sorry to hear about your experience. Please call me to discuss this at 215-887-8400. Kristen, Regional Manager
                                                  This community is managed by

                                                  Scully Company

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                                                  Questions & Answers (3)

                                                  Sharon_J890
                                                  Asked on: 04/29/2022
                                                  Q: Do you except section eight?
                                                  Anonymous
                                                  Asked on: 11/06/2017
                                                  Q: What is the estimated utility bill for one person?
                                                  Anonymous
                                                  Answered on: 12/30/2017
                                                  A: The lowest I’ve seen my shared utility bill was $45 and I’ve seen it up to $95. It all varies since you pay based on your square footage. I never turn my heat on in the winter because everyone around you cranks theirs up. I have to keep my window cracked in the winters to make the apartment comfortable because without doing so it’s easily 85 degrees and nothing you can do about it.
                                                  Anonymous
                                                  Answered on: 11/06/2017
                                                  A: In the winter it would be around $35 for a one bedroom & around $45 for a two bedroom. In the summer, it would be a little more because your running your A/C unit all day, so for a 1 bedroom would be around $40 to $45 depending on how long u run it & 2 bedrooms around $50 to $55. You can always call leasing office just to confirm, I've been living there for 13 yrs. now.
                                                  Anonymous
                                                  Asked on: 11/01/2017
                                                  Q: How easy is it to find guest parking?
                                                  Anonymous
                                                  Answered on: 11/01/2017
                                                  A: It was very difficult at one point because so many guests would park there overnight. But they have enforced towing on any cars without a parking permit so you can always find parking now. Guests must park in the street now and only residents have parking stickers.

                                                  Frequently Asked

                                                  Based on 125 number of votes by renters, The Helston is currently rated 3.7 out of 5 stars.
                                                  The Helston is rated 3.8/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                  The Helston is rated 4.2/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                  The Helston is rated 3.6/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                  The Helston is rated 3.4/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                  The Helston is rated 4.2/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                  The Helston is rated 4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                  Managers have responded to 92.5926% of their community reviews in the past year.
                                                  Managers have replied within 17.96 days to their community reviews in the past year.
                                                  Scully Company
                                                  No pet policy available
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  2 Beds, 2 Baths
                                                  Studio, 1 Bath

                                                  Contact Property

                                                  The Helston

                                                  March 2024

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                                                  The Helston is a 480 - 1,352 sq. ft. apartment in Philadelphia in zip code 19131. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,155 - $2,020. Nearby cities include Bala Cynwyd, Merion Station, Dresher, Narberth, and Camden.

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