Review History for anonymous

The Reserve at Spring Pointe


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anonymous

Resident 2019

7/10/2019

Last 11 years, I lived in few apartments coast to coast for my work and RSP/Metropolitan management gets the award for worst apartment/management company by a far distance. Let me start with beginning Referral bonus- When I signed up, they promised referral bonus to my co-worker who referred me there. Then they said he will get it only 3 months after me moving in, 3 months gone by, 6 months gone by, 9 months gone by 12 months gone by…I moved out, he moved out…still no referral bonus. Move in issues- I marked up the issues I found in moving in checklist, it took them 4 months to fix it. Every time same response, we are short staffed, there was a water leak some where.. Garbage- Garbage for apartment is overflowed most of the time, it will start smelling, and you just have to wait until garbage day Thin walls- I could hear most of the conversations and other 'interesting' noises from neighbor. Fixes- If there is an issue, you complain, you complain you complain, they will come after couple months then use super glue(the way they fixed my toilet sink), then it fell off after two weeks, then they ordered correct part and fixed properly. Security deposit- I repeatedly ask can I be present for walkdown, they said it no, it will be done by an external person(I never got deducted for security deposit in any of my previous apartments before). Then I got some of deposit back, and as I suspected, I was charged for usual wear and tear which is illegal. No matter how clean your carpet is, they will charge you for professional cleaning(It is unethical and some says illegal). Please see attached photos as justification for things they charged Call like many times- If you call to office, usually you don't get anyone(really professional), office is understaffed. So good luck in getting done with office. Getting renewal letter- I went to office few times to get my renewal options, they keep on says we did not receive anything from corporate and as soon as you will get it we will give you. Then out of blue you will get a phone call saying you haven't signed our renewal letter(which I never received) and you have one day to do it if not we will consider you are extending lease for another year as per original agreement. I was like I need to see the letter to sign it ,then only they emailed it to me(they said they dropped off at my door…ummm…fishy) Threatening after signing lease- After my 1 year lease, I wanted to get out of there as soon as possible so I signed lease month to month until I found a place and to get back from vacation(oh btw they will not prorate move out, you have to pay entire move out month). After I signed month to month, they email me saying that they had wrong amount on lease document they gave me. I was like, okay whatever, I will sign they one which THEY FIX THEIR mistake when I get back from vacation. Next email was if I don't sign it in next two days they will charge me hold over fee. I was like why tenant is responsible for incompetent staffs mistake Spotted lantern fly- Place is infested with spotted lantern fly Not luxury complex- By no means it is luxury apartment complex, understaffed, unprofessional, nickel and diming, poorly constructed, not well maintained place

Review 2 out of 22

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The Reserve at Spring Pointe

March 2024

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