Review History for Msapp1

Pointe at River Glen


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Msapp1

Resident 2016 - 2017

12/30/2017

My boyfriend and I were shown a beautiful, large, 1 bedroom model apartment. We were told by management that we would be moving into the "exact same apartment, minus one of the bedrooms". On moving day, we were shown to a smaller apartment with lower ceilings, complete with a large pink stain on the living room rug. When we confronted management about the deception, they insisted this was the apartment they had shown us. When we insisted it was not, the manager said she knew that this was the right apartment based on her "memory" and that she was an architect major in college. To make up for the mistake, we were given a Visa gift card 2 months after moving in. The pink stain was never removed from the carpet. I do not recommend living here. After all of the fees for mandatory trash pick up (and even a fee of over $2.00 just to pay online), the rent is over $100 over the quoted rent. The staff is unprofessional and does not follow through with anything including maintenence requests. The gym is nice but I don't have anything more positive to say.

    Review 10 out of 93

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    Pointe at River Glen

    March 2024

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