Review History for anonymous

Summit Pointe


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anonymous

Resident 2020

5/17/2020

Everything about this place is misleading. My bathroom shower must of Been painted over 30 times.After multiple hot showers the layers and layers of paint is peeling.I cringe everytime I take a shower. Called maintenance to be told "that's not our job" that's a outside contractors job. Ok well it's been months where are the "outside contractors "? The show apt is totally different than what you will get.The horrendous pot holes will definitely leave you with a flat or two. The laundry room experience is also horrendous,ppl leave their belongings for hours at a time. Pictures will be inserted to view!
Manager

5/19/2020

Summit Pointe
Thank you for your feedback. I am very sorry to hear you feel this way. If there are any issues with paint in your shower we will take care of it. There is no way to directly call maintenance, so I'm not sure who you spoke to. I would hope nobody on staff would ever say "that is not our job.", and I would like to discuss this with you in further detail. We have been patching the pot holes and are going to do a permanent fix once the social distancing is lifted. If you are having laundry issues please call me and I will address them immediately. Please give me a call at your earliest convenience, so I can address all your concerns. Thank you again for your feedback, and I look forward to addressing all of your concerns. Thomas J. Smith, Property Manager570-343-5650
1 Previous Review

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Resident 679561

Verified Resident 2019

8/14/2019

The apartments would be a lot nicer if they were updated! The apartments and hallways have a very strong mildew smell. When viewing my apt I couldn't smell it because they have these small bags with scented beads all around the apartment. This complex needs some serious updating.
    Manager

    8/17/2019

    Summit Pointe
    I'm sorry to hear you are unhappy with your stay at Summit Pointe. I am unaware of any mildew smells in the buildings and would really appreciate it if you can give me a call so I can get this resolved for you. I would also be happy to discuss any other concerns you may have, and see how we can resolve them. Thank you for your feedback and I look forward to hearing from you. P.S. Don't forget to come to our back to school cookout on August 23rd. Thomas J. Smith, Property Manager

    Review 2 out of 139

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    Summit Pointe

    March 2024

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