| Number of reviews in the past 365 days | 17 |
| Percentage of reviews responded to | 17.65% |
| Average time to respond to reviews | 183.24 days |
1650 West Chester Pike, West Chester, PA 19382
Ratings & Reviews (131 Reviews)
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Verified Resident 685735 • 2019 - 2020 Recommended
Updated 05/10/2020
Reviewed 08/26/2019
There's been both positives and negatives about this community. The apartments are stunning and modern. The rooms are large and make for a great space for the price. However, the neighbors are loud. This may not reflect on everyone's experience, though.
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Verified Resident 486833 • 2018 - 2020 Recommended
Updated 04/29/2020
Reviewed 05/11/2018
I am very happy with my apartment. The Management and maintenance staff are always prompt and a pleasure to work with any problems are handled immediately. I particularly love the large bedrooms and closet space. Having laundry in my apartment is amazing! See More
Heather Glen Manager14/14/2018
Thank you for taking the time to share your 5-star review! We are so glad to hear you enjoy the support provided by our team members and that you enjoy all aspects of living at Heather Glen. We look forward to having you as a resident for a long time and want to thank you for choosing to call Heather Glen your home!
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Verified Resident 757489 • 2020 Recommended
Updated 04/05/2020
Reviewed 04/05/2020
Very easy and smooth move in; the staff was more than helpful and we were able to find a beautiful apartment and move in SAME DAY! :) We were in process of buying a house but due to the pandemic the market crashed and we were… See More
Heather Glen Manager10/10/2020
Welcome to your new home at Heather Glen! We're delighted to know that you found our team to be helpful and accommodating, as we are committed to serving our residents with the very best care. Thank you for your five-star rating and for providing feedback about your moving experience.
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Verified Resident 332744 • 2017 - 2020 Recommended
Updated 02/16/2020
Reviewed 04/16/2017
It's been great. I'm happy with the staff amd maintenance help. Being a single mom is not easy so relying on Heather Glenn to help me has been a blessing. I didn't expect to be here this long but it is what it is. Hopefully, we… See More
Heather Glen Manager19/17/2018
Thank you for sharing your 5-star move in experience. We are so glad to hear you are enjoying your new home and that our team has been available to assist you with your opportunities. Please let us know if there is anything you need and we want to thank you for calling Heater Glen your home!
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Verified Resident 430331 • 2007 - 2020 Recommended
Updated 01/16/2020
Reviewed 12/11/2017
Fun great neighbors quiet great staff pleasant efficient friendly close to stores transportation easy to get to pool pacage very nice facilty to attend landscaping beautiful grill in back of complex and patio See More
Heather Glen Manager13/13/2017
Thank you for taking the time to share your 5-star review and recommendation as a Heather Glen resident! We love to hear the positive experiences from our residents and are glad you enjoy the improvements we have made to your community. We value you as a resident and hope you choose to call Heather Glen your home for a long time!
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Verified Resident 699231 • 2019 - 2020 Recommended
Updated 01/05/2020
Reviewed 09/24/2019
Maintenance responds in a timely, efficient, courteous, and friendly manner. Front office answers my questions quickly and also in a friendly courteous manner. I am new to the area and have been happy with my decision to live here. See More
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Verified Resident 732055 • 2018 - 2019 Recommended
Updated 12/29/2019
Reviewed 12/29/2019
We have been mostly happy. The apartment is nice, the property is quiet, and service requests are resolved quickly. My biggest issue is the amount of dog waste on the property. Management does their best to get this to stop, but people are rude and don't… See More
Heather Glen Manager30/30/2019
Thank you for your high rating of Heather Glen. We are pleased to hear that you have been overall happy living in our community. We appreciate you sharing your experience. We do allow pets to live in our community but we ask all residents to be considerate of each other and clean up after their pets. If you see anyone not respecting our rules, please contact the office directly so we may address this with the resident. Thank you.
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Verified Resident 306563 • 2016 - 2019 Recommended
Updated 12/17/2019
Reviewed 01/31/2017
There's been issues, but I guess that's what happens in apartment living. Other than the "issues" we've experienced, it's been okay living here and the changes they're trying to make to improve the property.
Heather Glen Manager23/01/2018
Thank you for your review and recommendation! We are happy to hear you enjoy the spacious room at Heather Glen and the handicap spot very close. We value you as a resident and hope you choose to call Heather Glen your home for a long time!
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Resident • 2014 - 2019 Not Recommended
Updated 11/15/2019
Reviewed 11/15/2019
The apartments are big, and when I first moved in, cheaper than anywhere in the area, which was great. I didn't mind so much that maintenance never responded to my requests at first because they were mostly things I could fix myself relatively inexpensively. However, the… See More
Heather Glen Manager18/18/2019
Thank you for taking the time to share this insight about your stay in our community. We're sorry that you departed with unpleasant feelings that are preventing you from recommending our community to others. Please accept our sincere apologies that your time here wasn't reflective of the comfortable, welcoming living experience we strive to cultivate for our residents. We hope that you'll contact us directly at [email protected] to discuss your time here and how we may better serve our current residents. Thanks again.
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Verified Resident 695200 • 2019 Recommended
Updated 09/15/2019
Reviewed 09/15/2019
Experience was great moving in was a quick and easy process! Great affordable price everything seems great in my new home. Lauren was great with getting info before I signed the lease and she was very quick on getting some minor issues fixed
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Verified Resident 690621 • 2019 Recommended
Updated 09/05/2019
Reviewed 09/05/2019
Parking is easy and the apartment bedrooms are huge! Kitchen looks great and staff/residents are friendly. I feel comfortable and safe in our community. It is also a good commute for me to work, and Jules feels the same way!
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Verified Resident 676178 • 2019 Recommended
Updated 08/08/2019
Reviewed 08/08/2019
Lauren and Victoria have been very helpful with the moving process.The apartments are clean, newly renovated, & just beautiful! John and Terry are apart of the maintenance team and they have been great as well!
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Verified Resident 668471 • 2019 Recommended
Updated 07/23/2019
Reviewed 07/23/2019
I love my apartment! It is newly renovated, CLEAN and the staff is very friendly and professional. MY only complaint is that the stair well and hallway leading to my apartment smells awful and the rugs are stained. See More
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Verified Resident 656992 • 2018 - 2019 Recommended
Updated 06/25/2019
Reviewed 06/25/2019
This community has friendly people and staff. It is a quiet and safe environment. The grounds are kept up very nicely with trees and flowers, they do a really good job keeping the appearance as nice as possible. Maintenance staff are efficient. I've never had to… See More
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Verified Resident 656578 • 2019 Recommended
Updated 06/24/2019
Reviewed 06/24/2019
The leasing staff had been extremely helpful when moving in from a different state. I really like the home buying program option, that is the main reason we chose this complex. I really like the location as well.
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Verified Resident 543720 • 2018 - 2019 Recommended
Updated 06/20/2019
Reviewed 09/16/2018
This apartment complex has gotten so nice over the years! The square footage in the units is incredible. Most units have a washer and dryer in unit and we love it. The parking is free and guests can park wherever as well, which makes it easy… See More
Heather Glen Manager19/19/2018
Thank you for taking the time to share your feedback and 5-star review as a Heather Glen resident! We are so glad to hear Victoria and John have made your time here remarkable and that you love your home. Please let us know if you need anything at all and we look forward to having you as a resident for a long time!
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Verified Resident 496153 • 2017 - 2019 Recommended
Updated 06/06/2019
Reviewed 06/05/2018
Very happy with Heather Glen apartments. Maintenance is always completed very fast and hassle free. The leasing agent and maintenance staff are always very friendly and helpful. They do a great job keeping our complex clean and beautiful.
Heather Glen Manager08/08/2018
Thank you for taking the time to share your 5-star review as a Heather Glen resident! We are so glad to hear that you enjoy the prompt service provided by our team and that you are happy with your home and the community. Please let us know if you need anything at all!
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Verified Resident 629705 • 2019 Recommended
Updated 04/21/2019
Reviewed 04/21/2019
Great move in experience, great staff that accomidated my quick move in needs. They really went above and beyond to work with me to get the apartment that I wanted. I love the apartment and would recommend this complex See More
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Verified Resident 493855 • 2018 - 2019 Recommended
Updated 04/02/2019
Reviewed 05/31/2018
I love my apartment. I enjoy my community and the atmosphere. The maintenance team is great, they are always on time and they get the job done right the first time. I love that a washer/dryer and dishwasher are included.
Heather Glen Manager01/01/2018
Thank you for sharing your 5-star review as a Heather Glen resident! We are so glad to hear you enjoy your new home and the community as a whole. Please let us know if you need anything at all to continue to provide you with an outstanding living experience!
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Verified Resident 622151 • 2019 Recommended
Updated 04/01/2019
Reviewed 04/01/2019
I have only lived in Heather's Glenn for a few days. So far, I am very pleased with my choice, to move to this community. My neighbors, office staff and maintenance have been amazing. Looking forward to hopefully a happy life here. See More
Heather Glen Manager02/02/2019
Thank you for taking the time to share your feedback as a resident of Heather Glen! We are delighted to hear you enjoy your new home and the support of our team. Please let us know if you need anything at all and we look forward to exceeding your living expectations!
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Verified Resident 616543 • 2019 Recommended
Updated 03/17/2019
Reviewed 03/17/2019
The community is very pretty and quiet. The apartment itself is absolutely beautiful and home feeling. Beautiful floors, kitchen is renovated and beautiful. The master bedroom is huge and the closets are awesome. Glad I moved here.
Heather Glen Manager18/18/2019
Thank you for taking the time to share your feedback as a resident of Heather Glen! We love to hear the 5-star review and the you are enjoying your home. Please let us know if you need anything at all and we are happy to have you call Heather Glen home!
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Motivated Mommy • Resident • 2017 - 2019 Recommended
Updated 03/01/2019
Reviewed 03/01/2019
When you read the "opinions" of others on here, be sure to take it as a grain of salt. People are people. As far as the "yelling" comment, I'd like to see that person who made the comment live in the shoes of the yeller for… See More
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Heather Glen Manager06/06/2019
We always love to hear the 5-star reviews from our residents who love living at Heather Glen! Thank you for sharing your comments about the prompt service from our team and the overall feel of the community. Thanks for calling Heather Glen home!
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Verified Resident 560001 • 2018 Recommended
Updated 10/21/2018
Reviewed 10/21/2018
The staff at Heather Glenn has made life easier. Victoria is the leasing agent who is very helpful and didn't mind the million questions I asked. John is the maintenance man and he will fix your problem the day the request is made. Very professional staff… See More
Heather Glen Manager31/31/2018
Thank you so much for providing your 5-star living experience as a Heather Glen resident! We love to hear you enjoy the service provided by Victoria and John and that you enjoy your new home. Please let us know if you need anything at all!
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Verified Resident 555403 • 2018 Recommended
Updated 10/14/2018
Reviewed 10/14/2018
I like the area so far. Convenient to work and convenient to stores and different surrounding cities. I like the apartment complex and the amenities that are provided and the price compared to other listings that I looked at in the area.
Heather Glen Manager31/31/2018
Thank you so much for providing your honest feedback and kind words! We are so glad to hear you enjoy your home at Heather Glen and we look forward to exceeding your living expectations!
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Verified Resident 554830 • 2018 Not Recommended
Updated 10/12/2018
Reviewed 10/12/2018
I'm not pleased with this community. I could list details but I'm going to focus on my main issues. The parking in the rear is terrible. Trust your gut after you drive through it. If it screams, the parking sucks, trust that this will become an… See More
Heather Glen Manager31/31/2018
We appreciate you sharing your experience and we are sorry you are not satisfied with your home at Heather Glen apartments. Please email [email protected] with your concerns and we will be more than happy to speak with you about parking. Have a great day and thank you for choosing to call Heather Glen home!
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