Number of reviews in the past 365 days | 18 |
Percentage of reviews responded to | 77.78% |
Average time to respond to reviews | 60.11 days |
Contact Property
Heather Glen
1650 West Chester Pike
West Chester, PA 19382
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 18 |
Percentage of reviews responded to | 77.78% |
Average time to respond to reviews | 60.11 days |
That's awesome to hear! We love our residents, and want to make sure they are having a great experience at Heather Glen. We're so pleased that you're happy with your updated space, and that the team has been courteous and accommodating. Please reach out if we can be of assistance in the future.
We're distressed to see this feedback, and would like an opportunity to address your concerns. Please contact the office at [email protected] We look forward to hearing from you.
Hello. We're sorry to hear that you're experiencing these noise issues, and that you have other concerns about our community. We hope that you'll contact us directly at [email protected] so that we may have an opportunity to address the specifics of your situation. Thank you.
Hello, and thank you for your excellent rating of Heather Glen. We appreciate your feedback!
Hello and thank you for taking a moment to provide some feedback. Hearing from our residents allows us to improve the property for all tenants, so we appreciate it. We're glad to hear that you're happy with your space, and that the team has been accommodating. We appreciate your residency, and hope you'll remain at Heather Glen for many years to come.
We are distressed to see this. Due to the nature and severity of your concerns, we feel it would be best if we spoke with you directly. Please contact us at [email protected] Thank you.
Thanks for the great review and five star rating! We're thrilled to hear that you're loving your stay at Heather Glen. We're especially pleased that the team has been helpful and courteous, and that you're happy with your space. We appreciate your feedback. Please let us know if you need anything during your residency.
Thanks for the great review! We're thrilled to hear that you're loving your stay at Heather Glen. We're especially pleased that Lauren has been helpful and courteous. We appreciate your feedback. Please let us know if you need anything during your residency.
Thank you! We're so pleased to hear that you're enjoying our central location and updated living spaces. Heather Glen sincerely values its residents, and wants each one of them to be completely satisfied with their apartment and our staff. We appreciate you taking the time to give us your feedback!
Hello, and thank you for taking the time to leave a review. We're so pleased to hear that you are enjoying your time at Heather Glen, and that you had a smooth transition into your new home. And of course, compliments about our staff are our absolute favorite. We appreciate your feedback!
Thank you for taking the time to share your feedback as a resident of Heather Glen! We love to hear the 5-star review and the you are enjoying your home. Please let us know if you need anything at all and we are happy to have you call Heather Glen home!
Thank you for taking the time to share your feedback and kind words as a Heather Glen resident! We are pleased to hear you enjoy your spacious home, appliances, hardwood floors, updated bathroom, and washer/dryer in unit. Please do not hesitate to let us know if you need anything at all. Have a great day and thank you for choosing to call Heather Glen your home!
That's great! Thank you for taking the time to leave a review. We value our residents, and want each one of them to be completely satisfied with their space and our service. Please let us know if you need anything during your residency at Heather Glen.
Thank you for choosing Heather Glen. We appreciate hearing about your seamless move in experience, and that you felt welcomed by the team. Please let us know if we can be of assistance as you get settled in. Welcome home!
Welcome to the community here at Heather Glen! We are happy to hear that your move-in process went smoothly and that you are enjoying your new apartment. We appreciate you recognizing the staff for being so helpful, they work hard to ensure resident needs are met quickly and professionally. Thank you for making your home with us...hopefully your wife has an easier time keeping up with laundry since you have an in-unit washer and dryer ??
Thank you for taking the time to share your 5-star review! We are so glad to hear you enjoy the support provided by our team members and that you enjoy all aspects of living at Heather Glen. We look forward to having you as a resident for a long time and want to thank you for choosing to call Heather Glen your home!
Welcome to your new home at Heather Glen! We're delighted to know that you found our team to be helpful and accommodating, as we are committed to serving our residents with the very best care. Thank you for your five-star rating and for providing feedback about your moving experience.
We always love to hear the 5-star reviews from our residents who love living at Heather Glen! Thank you for sharing your comments about the prompt service from our team and the overall feel of the community. Thanks for calling Heather Glen home!
Thank you for taking the time to share your 5-star review and recommendation as a Heather Glen resident! We love to hear the positive experiences from our residents and are glad you enjoy the improvements we have made to your community. We value you as a resident and hope you choose to call Heather Glen your home for a long time!
Thank you for your high rating of Heather Glen. We are pleased to hear that you have been overall happy living in our community. We appreciate you sharing your experience. We do allow pets to live in our community but we ask all residents to be considerate of each other and clean up after their pets. If you see anyone not respecting our rules, please contact the office directly so we may address this with the resident. Thank you.
Thank you for your review and recommendation! We are happy to hear you enjoy the spacious room at Heather Glen and the handicap spot very close. We value you as a resident and hope you choose to call Heather Glen your home for a long time!
Thank you for taking the time to share this insight about your stay in our community. We're sorry that you departed with unpleasant feelings that are preventing you from recommending our community to others. Please accept our sincere apologies that your time here wasn't reflective of the comfortable, welcoming living experience we strive to cultivate for our residents. We hope that you'll contact us directly at [email protected] to discuss your time here and how we may better serve our current residents. Thanks again.
Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.
Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
$1,348 - $1,438
1,003
N/A
2B/1B
$1,800
1,500
N/A
3B/1B
Welcome Home to Heather Glen! Be one of the first to enjoy our new designer upgrades combining comfort and convenience with luxury finishes! Our newly renovated apartment homes feature bright, modern kitchens, granite counter tops, and stainless steel appliances to compliment our new look. You'll love our over-sized bedroom sizes and the generous closet space that is included. Enjoy our personal touch and the outstanding experience provided by our dedicated onsite team members and close to convenient major highways (202, 100, 322, and 52). We invite you to visit today and experience the all-new Heather Glen!
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Contact Property
Heather Glen
1650 West Chester Pike
West Chester, PA 19382