What are noise levels like at Heather Glen?

The community is rated 3.7/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Heather Glen?

The community is rated 4.1/5 stars, signifying extreme satisfaction on average.

How safe is Heather Glen?

The community is rated 4.1/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.6/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 77.78% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 60.11 days to their community reviews in the past year.

What types of floor plans are available?

2 Beds, 1 Bath and 3 Beds, 1 Bath

Ratings & Prices for Heather Glen, West Chester, PA

Renter Ratings

Noise	N/A
Grounds	4.1
Safety	4.1
Office Staff	4.1
Maintenance	4.6
Neighborhood	4.5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.8/5
SatisFacts™ Maintenance	5/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	18

Manager's Review Engagement

Percentage of reviews responded to	77.78%

Manager's Review Reply Time

Average time to respond to reviews	60.11 days

Ratings & Reviews (145 Reviews)

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Verified Resident • vrp • 2018 - 2021

Updated Review

01/17/2021

I love my apartment and the staff here are great. They always take care of any issues that may arise. They are friendly, courteous and prompt. Always a pleasure to work with. I recently had my apartment upgraded and I absolutely love it! See More

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Heather Glen Manager

01/19/2021

That's awesome to hear! We love our residents, and want to make sure they are having a great experience at Heather Glen. We're so pleased that you're happy with your updated space, and that the team has been courteous and accommodating. Please reach out if we can be of assistance in the future.

Previous Review

· 11/29/2020

Verified Resident • vrp • 2018 - 2021

01/17/2021

employees are delightful. However BERGER controls everything, so their hands are tied. BERGER is ABSOLUTELY HORRIFIC, NO CONSIDERATION ,COMPASSION. CONCERN FOR RESIDENTS QUALITY OF LIFE . AND TOTAL DISREGARD FOR THE SAFETY AND/OR LIVES OF RESIDENTS AND THEIR FAMILIES See More

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Heather Glen Manager

01/19/2021

We're distressed to see this feedback, and would like an opportunity to address your concerns. Please contact the office at [email protected] We look forward to hearing from you.

Resident • 2019 - 2021

01/09/2021

For this apartment to be set back far away from town, it is surprisingly loud. This noise is mostly due to the residents and the staffs inability to take action on noise violations. The police were called a few times into the building my apartment is… See More

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Heather Glen Manager

01/11/2021

Hello. We're sorry to hear that you're experiencing these noise issues, and that you have other concerns about our community. We hope that you'll contact us directly at [email protected] so that we may have an opportunity to address the specifics of your situation. Thank you.

Verified Resident • vrp • 2020 - 2021

01/03/2021

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Heather Glen Manager

01/05/2021

Hello, and thank you for your excellent rating of Heather Glen. We appreciate your feedback!

Verified Resident 699231 • vrp • 2019 - 2020

11/18/2020

Heather Glen - maintenance requests are responded to in a timely manner by friendly staff. Apartment is spacious with nice size closets. Particularly enjoy washer/dryer in the apartment. Hardwood floors are nice but very noisey if you live on bottom floor. See More

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Heather Glen Manager

11/20/2020

Hello and thank you for taking a moment to provide some feedback. Hearing from our residents allows us to improve the property for all tenants, so we appreciate it. We're glad to hear that you're happy with your space, and that the team has been accommodating. We appreciate your residency, and hope you'll remain at Heather Glen for many years to come.

Former Resident • 2019 - 2020

10/29/2020

I have lived in many places in Pennsylvania and Maryland, but I have never been treated so poorly by members of staff until I got to Heather Glen. This apartment complex is the MOST money hungry place I have ever come into contact with. The members… See More

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Heather Glen Manager

10/30/2020

We are distressed to see this. Due to the nature and severity of your concerns, we feel it would be best if we spoke with you directly. Please contact us at [email protected] Thank you.

Verified Resident 818863 • vrp • 2020

09/15/2020

My move was very easy, quick, and carefree. I love my apartment size and style. The staff here was very professional and accommodating. Nice quite community. The grounds are clean. There's a dog park if you have one.

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Heather Glen Manager

09/16/2020

Thanks for the great review and five star rating! We're thrilled to hear that you're loving your stay at Heather Glen. We're especially pleased that the team has been helpful and courteous, and that you're happy with your space. We appreciate your feedback. Please let us know if you need anything during your residency.

Verified Resident 815865 • vrp • 2020

09/10/2020

Lauren was great and made the move in experience so easy! I love how much space we have at this apartment and having laundry in the unit was a must for me, so we were extremely happy with the entire experience!

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Heather Glen Manager

09/11/2020

Thanks for the great review! We're thrilled to hear that you're loving your stay at Heather Glen. We're especially pleased that Lauren has been helpful and courteous. We appreciate your feedback. Please let us know if you need anything during your residency.

Verified Resident 805906 • vrp • 2020

08/20/2020

It is very quiet and peaceful. My roommate and I just moved in recently and have had a very good experience so far. There is a lot of parking and the apartments are super nice and renovated. This apartment building is located in the middle of… See More

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Heather Glen Manager

08/24/2020

Thank you! We're so pleased to hear that you're enjoying our central location and updated living spaces. Heather Glen sincerely values its residents, and wants each one of them to be completely satisfied with their apartment and our staff. We appreciate you taking the time to give us your feedback!

Verified Resident 795469 • vrp • 2020

07/23/2020

Move in was super easy, the leasing consultant made it a very smooth transition. The apartments are clean, kept up, and look lovely. Maintenance is awesome, and the groundskeeping is excellent. I never worry about walking my dog around at night, I feel very safe and… See More

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Heather Glen Manager

07/28/2020

Hello, and thank you for taking the time to leave a review. We're so pleased to hear that you are enjoying your time at Heather Glen, and that you had a smooth transition into your new home. And of course, compliments about our staff are our absolute favorite. We appreciate your feedback!

Verified Resident 616543 • vrp • 2019 - 2020

07/12/2020

Wonderful place to live. New to Pennsylvania, moves from Jersey, and it's so beautiful here. Very quiet, close to main areas: Philly, Main Street for eating and hanging out, beautiful Scenery! Cute little patio section to grill and have a "backyard" feeling. So nice! See More

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Heather Glen Manager

03/18/2019

Thank you for taking the time to share your feedback as a resident of Heather Glen! We love to hear the 5-star review and the you are enjoying your home. Please let us know if you need anything at all and we are happy to have you call Heather Glen home!

Verified Resident 495168 • vrp • 2018 - 2020

07/07/2020

I haven't been happy with Heather Glen. There are many issues with the community and the way issues are handled. The quality of the building is poor, there is no sound proofing between apartments and you can hear everything your neighbors do. Our bathroom quality is… See More

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Heather Glen Manager

06/05/2018

Thank you for taking the time to share your feedback and kind words as a Heather Glen resident! We are pleased to hear you enjoy your spacious home, appliances, hardwood floors, updated bathroom, and washer/dryer in unit. Please do not hesitate to let us know if you need anything at all. Have a great day and thank you for choosing to call Heather Glen your home!

Verified Resident 785997 • vrp • 2020

07/01/2020

I have had a wonderful experience with this community, Maintenance and the staff have been wonderful and helpful. from viewing to move in to living here we have nothing but good things to say. Thank you

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Heather Glen Manager

07/02/2020

That's great! Thank you for taking the time to leave a review. We value our residents, and want each one of them to be completely satisfied with their space and our service. Please let us know if you need anything during your residency at Heather Glen.

Verified Resident 785620 • vrp • 2020

06/30/2020

The staff made moving into heather glen an easy and pleasant experience for my husband and I. There was a nice welcome note and gift waiting for us when we moved in which was a nice touch. We love everything about our new apartment and couldn't… See More

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Heather Glen Manager

07/01/2020

Thank you for choosing Heather Glen. We appreciate hearing about your seamless move in experience, and that you felt welcomed by the team. Please let us know if we can be of assistance as you get settled in. Welcome home!

Verified Resident 784755 • vrp • 2020

06/28/2020

Very easy to rent from heather glen. The staff were very nice and helpful in getting us into our new apartment. The apartment was very clean and spacious. Having our own washer and dryer was the big selling point for me. It means my wife has… See More

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Heather Glen Manager

07/01/2020

Welcome to the community here at Heather Glen! We are happy to hear that your move-in process went smoothly and that you are enjoying your new apartment. We appreciate you recognizing the staff for being so helpful, they work hard to ensure resident needs are met quickly and professionally. Thank you for making your home with us...hopefully your wife has an easier time keeping up with laundry since you have an in-unit washer and dryer ??

Verified Resident 685735 • vrp • 2019 - 2020

05/10/2020

There's been both positives and negatives about this community. The apartments are stunning and modern. The rooms are large and make for a great space for the price. However, the neighbors are loud. This may not reflect on everyone's experience, though.

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Verified Resident 486833 • vrp • 2018 - 2020

04/29/2020

I am very happy with my apartment. The Management and maintenance staff are always prompt and a pleasure to work with any problems are handled immediately. I particularly love the large bedrooms and closet space. Having laundry in my apartment is amazing! See More

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Heather Glen Manager

05/14/2018

Thank you for taking the time to share your 5-star review! We are so glad to hear you enjoy the support provided by our team members and that you enjoy all aspects of living at Heather Glen. We look forward to having you as a resident for a long time and want to thank you for choosing to call Heather Glen your home!

Verified Resident 757489 • vrp • 2020

04/05/2020

Very easy and smooth move in; the staff was more than helpful and we were able to find a beautiful apartment and move in SAME DAY! :) We were in process of buying a house but due to the pandemic the market crashed and we were… See More

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Heather Glen Manager

04/10/2020

Welcome to your new home at Heather Glen! We're delighted to know that you found our team to be helpful and accommodating, as we are committed to serving our residents with the very best care. Thank you for your five-star rating and for providing feedback about your moving experience.

Motivated Mommy 332744 • vrp • 2017 - 2019

03/01/2019

When you read the "opinions" of others on here, be sure to take it as a grain of salt. People are people. As far as the "yelling" comment, I'd like to see that person who made the comment live in the shoes of the yeller for… See More

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Heather Glen Manager

03/06/2019

We always love to hear the 5-star reviews from our residents who love living at Heather Glen! Thank you for sharing your comments about the prompt service from our team and the overall feel of the community. Thanks for calling Heather Glen home!

Verified Resident 430331 • vrp • 2007 - 2020

01/16/2020

Fun great neighbors quiet great staff pleasant efficient friendly close to stores transportation easy to get to pool pacage very nice facilty to attend landscaping beautiful grill in back of complex and patio See More

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Heather Glen Manager

12/13/2017

Thank you for taking the time to share your 5-star review and recommendation as a Heather Glen resident! We love to hear the positive experiences from our residents and are glad you enjoy the improvements we have made to your community. We value you as a resident and hope you choose to call Heather Glen your home for a long time!

Verified Resident 732055 • vrp • 2018 - 2019

12/29/2019

We have been mostly happy. The apartment is nice, the property is quiet, and service requests are resolved quickly. My biggest issue is the amount of dog waste on the property. Management does their best to get this to stop, but people are rude and don't… See More

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Heather Glen Manager

12/30/2019

Thank you for your high rating of Heather Glen. We are pleased to hear that you have been overall happy living in our community. We appreciate you sharing your experience. We do allow pets to live in our community but we ask all residents to be considerate of each other and clean up after their pets. If you see anyone not respecting our rules, please contact the office directly so we may address this with the resident. Thank you.

Verified Resident 306563 • vrp • 2016 - 2019

12/17/2019

There's been issues, but I guess that's what happens in apartment living. Other than the "issues" we've experienced, it's been okay living here and the changes they're trying to make to improve the property.

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Heather Glen Manager

02/23/2018

Thank you for your review and recommendation! We are happy to hear you enjoy the spacious room at Heather Glen and the handicap spot very close. We value you as a resident and hope you choose to call Heather Glen your home for a long time!

Former Resident • 2014 - 2019

11/15/2019

The apartments are big, and when I first moved in, cheaper than anywhere in the area, which was great. I didn't mind so much that maintenance never responded to my requests at first because they were mostly things I could fix myself relatively inexpensively. However, the… See More

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Heather Glen Manager

11/18/2019

Thank you for taking the time to share this insight about your stay in our community. We're sorry that you departed with unpleasant feelings that are preventing you from recommending our community to others. Please accept our sincere apologies that your time here wasn't reflective of the comfortable, welcoming living experience we strive to cultivate for our residents. We hope that you'll contact us directly at [email protected] to discuss your time here and how we may better serve our current residents. Thanks again.

Verified Resident 695200 • vrp • 2019

09/15/2019

Experience was great moving in was a quick and easy process! Great affordable price everything seems great in my new home. Lauren was great with getting info before I signed the lease and she was very quick on getting some minor issues fixed

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Verified Resident 690621 • vrp • 2019

09/05/2019

Parking is easy and the apartment bedrooms are huge! Kitchen looks great and staff/residents are friendly. I feel comfortable and safe in our community. It is also a good commute for me to work, and Jules feels the same way!

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Updated Review

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Features & Amenities

Laundry

Laundry Connections in Unit

Laundry On-Site

Laundry in Units

Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.

Pets

Dogs Allowed
Deposit: Required
Rent: Required
Restrictions: Breed restrictions apply.

Cats Allowed
Deposit: Required
Rent: Required

Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

Leasing:

Welcome Home to Heather Glen! Be one of the first to enjoy our new designer upgrades combining comfort and convenience with luxury finishes! Our newly renovated apartment homes feature bright, modern kitchens, granite counter tops, and stainless steel appliances to compliment our new look. You'll love our over-sized bedroom sizes and the generous closet space that is included. Enjoy our personal touch and the outstanding experience provided by our dedicated onsite team members and close to convenient major highways (202, 100, 322, and 52). We invite you to visit today and experience the all-new Heather Glen!

Heather Glen

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsA+

Review CountA+

Manager's Review EngagementB+

Manager's Review Reply TimeC+

Ratings & Reviews (145 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Heather Glen Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Heather Glen Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Heather Glen Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Heather Glen Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Heather Glen Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Heather Glen Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Heather Glen Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Heather Glen Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Heather Glen Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Heather Glen Manager

Noise

Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time