Number of reviews in the past 365 days | 14 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 1.14 days |
Contact Property
Market Street Flats
124 Market Street
West Chester, PA 19382
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 14 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 1.14 days |
Thank you for taking the time to share your experience at Market Street Flats. We are happy to hear you are enjoying your apartment and the Market Street Flats community. Though, we are not in the office every day we are available by phone 7 days a week and are always happy to assist all our residents. If there is anything you would like to discuss further, please do not hesitate to call us at (484) 682-4840. Thank you for being part of the Market Street Flats community! – The Market Street Flats Team
Thank you for taking the time to share your experience at Market Street Flats. We are happy to hear your move in went smoothly and you are enjoying your new home. Our property management team is always happy to help and works hard to ensure the building is clean and well maintained for all our residents. Thank you for being part of the Market Street Flats community! – The Market Street Flats Team
Thank you for taking the time to share your experience at Market Street Flats. We are sorry to hear of the issues you have been experiencing. We would like to address the leak you mention as soon as possible. If you have not already done so, please submit the maintenance request through our resident portal or call our leasing office and a member of our team will be happy to assist you and discuss any additional concerns you may have. It is always our goal to make Market Street Flats a comfortable home for all our residents. Thank you for being part of the Market Street Flats community! – The Market Street Flats Team
Thank you for taking the time to share your experience at Market Street Flats. We are thrilled to hear you are enjoying your new home. We agree the location and parking garage can't be beat! Our property management team is always available and happy to help our residents and takes pride in keeping Market Street Flats clean and well maintained. Thank you for being part of the Market Street Flats community! – The Market Street Flats Team
Thank you for taking the time to share your experience at Market Street Flats. We agree the apartments are stunning and our team and location cant be beat! Thank you for calling Market Street Flats home and recommending us! - The Market Street Flats team
Welcome to Market Street Flats! We are happy to hear that the reviews were helpful in choosing your new home. If there is anything we can do to help as you settle in, please feel free to reach out to our office directly. Thank you for calling Market Street Flats home! - The Market Street Team
We are very sorry that there were aspects of your time at Market Street Flats that did not meet all your expectations. In an effort to address all resident concerns in a timely and professional manner, we have recently added an additional full-time team member to our office staff. Our hope is that, going forward, the added presence of our team member will help assure that our residents are mindful of their neighbors and our community. We thank you for taking the time to acknowledge the hard work and amazing attitude of our valued team member, Joe. We will certainly make sure he is aware of your positive words! We sincerely hope that if you are in need of an apartment in the future, that you give Market Street Flats or one of our other Hankin Apartments communities another opportunity to meet and exceed your expectations. - The Market Street Flats Team
Thank you for sharing your experience at Market Street Flats. We are delighted to hear that you are enjoying all that your apartment and the location has to offer. Our staff takes pride in providing an excellent customer experience for all our residents. Thank you for calling Market Street Flats home! - The Market Street Flats Team
Thank you for taking the time to share your experience at Market Street Flats. We are happy to hear that you are enjoying your new apartment and its amazing location! If there is anything you would like to discuss further we ask that you reach out to our office directly and ask for our Senior Property Manager. We look forward to hearing from you. Thank you for calling Market Street Flats home. - The Market Street Flats Team
Thank you for sharing your experience at Market Street Flats. We are happy to hear that you are enjoying your new home and its amazing location. Our staff works hard to provide a wonderful living experience for all our residents. Thank you for your suggestions, we will certainly take them into consideration. Thank you again for your kind words! - The Market Street Flats Team
Thank you for sharing your kind words! We are delighted to hear that you are enjoying all that Market Street Flats has to offer. We agree that the apartments are beautiful and that the location can't be beat. Thank you for calling Market Street Flats home! - The Market Street Team
We understand that your overall experience at Market Street Flats was positive but are sorry to hear that you had issues with your moving day. Please reach out to the leasing office so that we may discuss this with you directly. Thank you and we look forward to discussing with you. - The Market Street Flats Team
Thank you for sharing your amazing experience at Market Street Flats! We are happy to hear that you are loving your luxury apartment and its phenomenal location. We agree that the quality apartment features can't be beat! Welcome home! - The Market Street Flats Team
Thank you for sharing your experience at Market Street Flats! Our staff works hard to ensure that all of our residents feel at home. We are happy to hear you are loving your apartment and the amazing location. Welcome home! - The Market Street Flats Team
Thank you for sharing your experience at Market Street Flats. We are happy to hear that you have enjoyed your time here and will be continuing your time with us in your new apartment! We agree that the location in the borough of West Chester can't be beat. We hope to see you at our next resident event. Thanks again for your kind words! - The Market Street Flats Team
Thank you for sharing your experience at Market Street Flats. Our staff takes pride in providing a wonderful living experience for all of our residents. We love to hear that you are enjoying your apartment, our location and your neighbors! We look forward to seeing you at our next resident event. Welcome home! - The Market Street Flats Team
Thank you for sharing your experience at Market Street Flats! We agree that the apartments are lovely and that the location can't be beat! We are happy to hear you are enjoying the assigned parking, especially during this winter weather. We hope to see you at our next resident event! Welcome home! -The Market Street Flats Team
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At Market Street Flats we raise the bar for apartment living. Our West Chester apartments are located in the heart of Downtown. Our stylish one- and two-bedroom apartments make it easy to balance your lifestyle. Enjoy elegant finishes and design, desirable amenities, and private parking. With tons of shopping, dining, and entertainment nearby, you have everything you need just steps from home. Take advantage of our no-hassle leasing and contact us to schedule a tour of your new apartment in West Chester, PA!
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Contact Property
Market Street Flats
124 Market Street
West Chester, PA 19382