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155 Westtown Way, West Chester, PA 19382
155 Westtown Way, West Chester, PA 19382

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tyagi00 • Resident 2012 - 2015 Not Recommended
Reviewed 02/15/2016
I lived here for almost 3 years, the stay was fine, the apartment was not perfect but i did not mind. They take full one month security deposit when you join and i thought to myself that it could become an issue while leaving and it actually did. The issue I faced was while vacating -even after cleaning the house properly and giving back in same condition (with some wear and tear as expected in 3 years stay) got ~$500 deducted from final settlement. They added un-reasonable fees and charges for cleaning/repair. And even after multiple emails and sharing photos/videos of apartment still they refuse to give my money back. The manager even replied that I was harassing them (over emails)- and this was a rude shock to me. other issues: -The rent rose by a big amount after second renewal -Once the apartment above mine had water tap running and that water leaked into my apartment from vent and flooded my bathroom.
Ridgewood Apartments Manager09/30/2016

In response to this review, here are the facts as documented in writing and pictures at the time of the move out inspection: The apartment had not been cleaned in accordance with the detailed cleaning instructions given to every resident prior to vacating, and deductions for cleaning were taken as per the itemized list provided to every resident at move in and again prior to vacating. There was a large burn mark on the kitchen counter, as well as on the kitchen floor, which is not normal wear and tear. This resulted in repair and replacement cost deductions against the security deposit. During almost 3 years of residency, there was one rent increase of 4%. Industry standard can range from 3-6% per year. The water came from an accidental overflow in the bathroom above. There was no flood, nor was there any damage. In addition, the retention of one month's rent for security deposit is standard in the apartment industry. In spite of the deductions, almost half of the security deposit was still returned to the resident.

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