In response to this review, here are the facts as documented in writing and pictures at the time of the move out inspection: The apartment had not been cleaned in accordance with the detailed cleaning instructions given to every resident prior to vacating, and deductions for cleaning were taken as per the itemized list provided to every resident at move in and again prior to vacating. There was a large burn mark on the kitchen counter, as well as on the kitchen floor, which is not normal wear and tear. This resulted in repair and replacement cost deductions against the security deposit. During almost 3 years of residency, there was one rent increase of 4%. Industry standard can range from 3-6% per year. The water came from an accidental overflow in the bathroom above. There was no flood, nor was there any damage. In addition, the retention of one month's rent for security deposit is standard in the apartment industry. In spite of the deductions, almost half of the security deposit was still returned to the resident.