| Number of reviews in the past 365 days | 20 |
| Percentage of reviews responded to | 15% |
| Average time to respond to reviews | 184.5 days |
Westbury Apartments
3100 Terwood Rd, Willow Grove, PA 19090
3100 Terwood Rd, Willow Grove, PA 19090
Floor Plans
- $975+
- $1,160+
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Westbury Apartments
3100 Terwood Rd
Willow Grove, PA 19090
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (53 Reviews)
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AVERAGE RATINGSee Rating Breakdown
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Verified Resident 771872 • 2020 Recommended
Updated 05/24/2020
Reviewed 05/24/2020
I had great experience with westbury apartments. The leasing agent was very polite and helpful. She provided great customer service I'm a promptly manner. Which make the moving very simple and easy. I love my apartment I would to anyone! See More
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Verified Resident 771871 • 2020 Recommended
Updated 05/24/2020
Reviewed 05/24/2020
I had great experience with westbury apartments. The leasing agent was very polite and helpful. She provided great customer service I'm a promptly manner. Which make the moving very simple and easy. I love my apartment I would to anyone! See More
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Verified Resident 640554 • 2016 - 2020 Recommended
Updated 02/20/2020
Reviewed 05/15/2019
Very quiet residence. Complex is well cared for and clean. Maintenance, management, and office personnel are attentive to resdents and their needs. I have been very happy for the years I have lived at Westbury. The other tenants are friendly and pleasant to take with. I… See More
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Verified Resident 737882 • 2019 - 2020 Recommended
Updated 01/21/2020
Reviewed 01/21/2020
Westbury apartments in a wonderful community. My building always feels safe and welcoming, never any worry about package theft or safety for my child. The office staff on hand are always extremely courteous and concerned for our happiness and well-being. The service department always attends to… See More
Westbury Apartments Manager22/22/2020
Thank you very much for this review of Westbury! It's wonderful to hear that you're satisfied with your living experience. It's our pleasure to ensure that our valued residents have everything they need to be happy here. We hope you and your child continue to have an enjoyable time here at Westbury!
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Verified Resident 543813 • 2017 - 2019 Recommended
Updated 12/29/2019
Reviewed 09/16/2018
My experience has been much better since Berger took over. Maintenance issues are handled promptly and professionally and are done right the first time. They really seem to care about their residents and it shows!!! See More
Westbury Apartments Manager19/19/2018
Thank you for choosing to call Westbury Apartments your home! We are glad you enjoy the prompt service provided by our team and the sense of urgency our team has. Please let us know if you need anything at all and we look forward to exceeding your living expectations!
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Verified Resident 712231 • 2011 - 2019 Recommended
Updated 12/22/2019
Reviewed 10/31/2019
Decent size rooms with adequate closet space. Great location, close to schools, mall, turnpike and supermarkets. Plenty of parking for tenants. Neighbors are quiet, staff is awesome and repairs if any are handled quickly and efficiently. See More
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Verified Resident 721286 • 2019 Recommended
Updated 11/26/2019
Reviewed 11/26/2019
The landscape is kept clean and well maintained. On the 2 occasions that I've needed maintenance in my apartment the person showed up promptly (same day, same hour!) and completed all work efficiently. See More
Westbury Apartments Manager02/02/2019
Thank you for your five-star rating of Westbury! We are happy to hear that our team has been helpful and attentive to your needs in a timely manner. Thank you for your residency!
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Verified Resident 720707 • 1999 - 2019 Recommended
Updated 11/24/2019
Reviewed 11/24/2019
Extremely happy with the apartment. What I like most is that It is reasonably priced. It is a safe apartment complex. I come home late from work and feel safe. The apartment complex is well lit. The neighbors are great too! I highly recommend living here… See More
Westbury Apartments Manager25/25/2019
Thank you for awarding Westbury with a five-star rating! We appreciate you taking a moment to compliment the great value and friendly atmosphere that set our community apart from the rest.
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Verified Resident 710274 • 2019 Recommended
Updated 10/25/2019
Reviewed 10/25/2019
My experience has been great so far. It's a quiet atmosphere for the most part. The grounds are well taken care of. The maintenance service is really good and on time. The two bedroom apartment is very spacious. See More
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Verified Resident 553196 • 2016 - 2019 Recommended
Updated 10/15/2019
Reviewed 10/09/2018
A great community. I have lived here for 3 years and have never had a single bad experience. The apartment is spacious and quiet. The property managers are very friendly and responsive. We are well taken care of! See More
Westbury Apartments Manager12/12/2018
Thank you for providing your feedback and 5-star review as a Westbury Apartments resident! We love to hear you are happy with the area, your home, and the prompt service by our team. Please let us know if you need anything at all and thank you for calling Westbury home!
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Verified Resident 621665 • 1999 - 2019 Recommended
Updated 10/13/2019
Reviewed 03/31/2019
It's a quality experience living here with a very caring management team and maintenance staff. They are quick to respond to any requests; you don't feel like your request is getting lost somewhere and no one is paying attention See More
Westbury Apartments Manager01/01/2019
Thank you for sharing your 5-star review and recommendation! We are pleased to hear you enjoy your home and the quick response of our team. Please let us know if you need anything at all and we look forward to exceeding your living expectations!
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Verified Resident 704386 • 2019 Recommended
Updated 10/08/2019
Reviewed 10/08/2019
Safe apartment, remodeled, hardwood floors, dishwasher, remodeled kitchen, bath, reasonably priced. Double paned windows, gas heat. Water and sewer are included. Buildings and grounds are well maintained. Locally owned (one person owner). Long term tenants. See More
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Verified Resident 688235 • 2019 Recommended
Updated 09/01/2019
Reviewed 09/01/2019
These are great apartments and an amazing staff. I would recommend this place to live. Very close to the PA turnpike, Williw Grove mall and great local restaurants. Super clean, spacious and quiet apartments. See More
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Verified Resident 687271 • 1999 - 2019 Not Recommended
Updated 08/29/2019
Reviewed 08/29/2019
I have lived at Westbury Apartments for over 20 years. Unfortunately, I have seen a decline in the property and maintenance since a larger corporation began managing it versus when it was independently owned and operated. See More
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Verified Resident 585719 • 2017 - 2019 Recommended
Updated 08/04/2019
Reviewed 12/20/2018
It's been a great time living here. I have been here for almost 2 years and so far no major issues and when there is an issue it is taken care of quickly. And the office people are very nice to deal with. Everyone I have… See More
Westbury Apartments Manager14/14/2019
We are so glad to hear you are proud to call Westbury Apartments your home! Thank you for taking the time to leave such a thoughtful review. We hope moving forward we can take all of your suggestions into account because they are some great ideas. We appreciate having you as a resident, and if you need anything in the future please feel free to stop by the office.
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Verified Resident 670441 • 2018 - 2019 Recommended
Updated 07/28/2019
Reviewed 07/28/2019
Living here has been very pleasant. The grounds are well kept and it's pretty quite which suits me. The location is great as you're close to stores. The Office Staff are Friendly and Helpful. Laundry rooms are always clean. See More
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Verified Resident 670371 • 2006 - 2019 Recommended
Updated 07/28/2019
Reviewed 07/28/2019
As a tenant of many years, I have been very pleased with the office's quick response to repair requests & the maintenance staffs' work & efficiency. The apartments are well built, quiet, & clean. The grounds are also well maintained for a very good appearance. See More
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Verified Resident 610274 • 2014 - 2019 Recommended
Updated 07/23/2019
Reviewed 03/01/2019
July 23, 2019 REVIEW OF WESTBURY APARTMENTS - honest Tenants' view Page 1 of 2 Generally positive (always depends upon who you are comparing them to). The IN and OUT door Maintenance staff and response time is almost perfect (more than most others, except maybe at… See More
Westbury Apartments Manager06/06/2019
We always love to hear the kind reviews from our residents who love living at Westbury Apartments! Thank you for sharing your comments about the prompt service from our team and the overall feel of the community. Thanks for calling Westbury home!
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Verified Resident 584913 • 2018 - 2019 Recommended
Updated 07/21/2019
Reviewed 12/19/2018
No Complaints,staff is efficient friendly, the community is kept clean and the bldg is quiet which I like, have not encountered any problems at the Westbury its been working out with the location and people in Community See More
Westbury Apartments Manager04/04/2019
Thanks for taking the time to share your review and recommendation! We love positive feedback and appreciate your comments about the move-in experience and the community. Please let us know if you need anything at all and we look forward to exceeding your living expectations!
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Verified Resident 648245 • 2013 - 2019 Recommended
Updated 06/04/2019
Reviewed 06/04/2019
ugh this isn't brief if you are having me fill this out, I am only doing this to win the gift card blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah See More
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Verified Resident 513710 • 2018 - 2019 Recommended
Updated 04/21/2019
Reviewed 07/15/2018
The grounds of Westbury Apartments are well kept and maintained daily by a skilled front office staff and a skilled maintenance crew. I don't know all of them by name, but the ones I've spoken to so far seem very friendly and accommodating. See More
Westbury Apartments Manager20/20/2018
Thank you for sharing your kind words as a Westbury Apartments resident! We are so glad to hear you enjoy your quiet home and we look forward to having you as a resident. Thank you for choosing to call Westbury your home.
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Verified Resident 627086 • 2016 - 2019 Not Recommended
Updated 04/14/2019
Reviewed 04/14/2019
I like this apt but some residents are not good. I got some scratch and dent of my car on apt parking lot but no one informed me. Those things happened few times but no one mentioned anything. I don't understand See More
Westbury Apartments Manager16/16/2019
Thank you for sharing your feedback as a resident of Westbury Apartments and we appreciate your comments about parking. Our team in the office is always willing to speak with you about what we can to to make things right and we look forward to hearing from you!
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Verified Resident 601943 • 2011 - 2019 Recommended
Updated 04/14/2019
Reviewed 02/07/2019
With the switch to the Berger company, the Westbury community has been more friendly, organized, and engaged in activities to unify us. I'm much happier with this management and feel that issues are addressed and staff are more engaged. See More
Westbury Apartments Manager11/11/2019
Thank you very much for taking the time to share your feedback as a resident of Westbury Apartments! We always appreciate positive feedback and are pleased to hear our team has taken great care of your requests. Please let us know if you need anything at all and we want to thank you for calling Westbury home!
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Resident • 2017 - 2019 Not Recommended
Updated 02/21/2019
Reviewed 02/21/2019
Worst community to live in. Always have a problem getting in contact with the office but when they need to get in touch with me, they don't stop calling and has no emergency maitnence and $50 fee if you forget your keys and need them to… See More
Westbury Apartments Manager28/28/2019
We are so sorry to hear you are not enjoying your living experience as a resident of Westbury Apartments! If you would like to speak with our team about these concerns, please email [email protected] and we will be more than happy to make things right!
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Verified Resident 604528 • 2019 Recommended
Updated 02/15/2019
Reviewed 02/15/2019
The apartment was clean and it's great location. A lot of space for storage and overall rooms are great size. The staff is overall great. Maintenance is on call and never have a problem getting anyone on the phone. we are very happy with our new… See More
Westbury Apartments Manager19/19/2019
Thank you for sharing your feedback and 5-star review as a resident of Westbury Apartments! Our team always appreciates positive comments as we strive for an outstanding living experience for all residents. Please let us know if you need anything at all and we look forward to continue to provide you with exceptional service!
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Features & Amenities
Laundry
- Laundry On-Site
Pets
- Cats Allowed
Floor Plans & Pricing
1 Bedrooms, 1 Bathroom
- Price
$975 - $1,095
- SQ. FT.
760
- AvailableAvail.
N/A
- Model
1 Bedroom/1 Bathroom
Contact Property
2 Bedrooms, 1.5 Bathrooms
- Price
$1,160 - $1,280
- SQ. FT.
948
- AvailableAvail.
N/A
- Model
2 Bedroom/1.5 Bathroom
Contact Property
Disclaimer: Special, prices and availabilities subject to change.
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Westbury Apartments is a 760 - 948 sqft apartment in Willow Grove in zip code 19090. This community has a 1 - 2 bedroom, 1 - 1.5 bathroom, and is for rent for $975 - $1,280. Nearby cities include Horsham, Dresher, Hatboro, Abington, and Warminster. 19044, 19025, 19040, 19001, and 19001 are nearby zip codes.
