What are noise levels like at Westbury Apartments?

The community is rated 4.4/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Westbury Apartments?

The community is rated 4.9/5 stars, signifying extreme satisfaction on average.

How safe is Westbury Apartments?

The community is rated 4.8/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.8/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 88.24% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 33.41 days to their community reviews in the past year.

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 1.5 Baths

Ratings & Prices for Westbury Apartments, Willow Grove, PA

Renter Ratings

Noise	N/A
Grounds	4.9
Safety	4.8
Office Staff	4.5
Maintenance	4.8
Neighborhood	5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.9/5
SatisFacts™ Maintenance	4.8/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	17

Manager's Review Engagement

Percentage of reviews responded to	88.24%

Manager's Review Reply Time

Average time to respond to reviews	33.41 days

Ratings & Reviews (70 Reviews)

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Verified Resident • vrp • 2020 - 2021

Updated Review

02/28/2021

It has been great. I am pleased with the quality of service and the staff when needed. The complex is clean and the staff are very friendly and respectful. It is a quiet area and a great place to live.

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Westbury Apartments Manager

03/01/2021

We appreciate it! At Westbury, we truly value our residents and always appreciate their feedback. We hope to provide you with excellent customer service during your residency. Thanks for taking the time to let us know how we're doing!

Previous Review

· 11/15/2020

Verified Resident • vrp • 2021

02/22/2021

The apartment is clean and bright. The rooms are a good size and the closet and storage space is amazing. The staff is very helpful. Everything is very well maintained. I just moved in and one burner on my stove wasn't working and they replaced the… See More

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Westbury Apartments Manager

02/24/2021

Thank you for your five-star rating and excellent review! It's so nice to hear that you have been treated to exceptional customer service by the team, and that you're loving our beautiful living spaces. We appreciate your feedback, and hope that you have a wonderful residency at Westbury.

[email protected] • Resident • 2018 - 2021

02/09/2021

I have lived here since 2018 and until I moved everything was fine. I now have more problems with the two-bedroom as oppose to the one-bedroom. I had to call the police several times because my neighbors are unbearable sometimes. I can say the only peace… See More

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Westbury Apartments Manager

02/11/2021

Thanks for bringing your concerns to our attention. We truly value our residents, and regret to see you had these problems. Please contact the office at [email protected] so that we can discuss this further, and work on improving your experience.

Verified Resident • vrp • 2006 - 2021

Updated Review

02/09/2021

The apartment buildings are very sturdy. Rarely hear sounds from below or beside my apartment. The security doors inside the building are an added safety measure which is appreciated. The hallways & landings are cleaned regularly. The walk-in closets are exceptional. To have basement storage bins… See More

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Westbury Apartments Manager

02/11/2021

Thank you for taking the time to leave a review of Westbury. We're pleased to hear that you have so many positive things to say about our community. We truly strive to go above and beyond our resident's expectations each and every day. Please let us know if you need anything in the future.

Previous Review

· 09/10/2020

Verified Resident • vrp • 1999 - 2021

Updated Review

01/03/2021

A very nice place to live. It's generally quiet, safe and the staff takes care of service requests promptly. The staff makes you feel like a person, not just someone occupying an apartment. That was a concern when Berger began managing this complex bt Ashley and… See More

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Westbury Apartments Manager

01/05/2021

Hello, and thank you for taking the time to leave a review. We're so pleased to hear that you are enjoying your time at Westbury, and that the maintenance and management teams have been helpful and courteous. Compliments about our team are our absolute favorite. We appreciate your feedback!

Previous Review

· 09/10/2020

Verified Resident • vrp • 2018 - 2020

Updated Review

12/20/2020

The apartments are big. The location and parking are great. The price is reasonable. But there is an issue with roaches and mice. Also, they should have outdoor sitting and a playground. A money change machine would be useful in the laundry facilities. See More

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Westbury Apartments Manager

12/28/2020

Thank you for taking the time to share your thoughts. Hearing from our residents is one important way that we are able to improve our practices for all renters. We'd be happy to speak with you directly in an effort to improve. Please feel free to reach out to our office at [email protected] so that we can discuss these issues.

Previous Review

· 09/10/2020

Verified Resident • vrp • 2020

12/18/2020

I really like where I am living, it's quiet it's in a nice school district and it's close to a lot of things. When looking it was hard to find what I was looking for, but I found it and couldn't be happier.

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Westbury Apartments Manager

12/20/2020

Hello, and thank you for taking the time to leave a review. We're so pleased to hear that you are enjoying your time at Westbury, and that our convenient location has been helpful. We appreciate your feedback!

Verified Resident 610274 • vrp • 2014 - 2020

12/10/2020

13 buildings - Apartment complex is located in a pleasant [uncrowded area and very civil and quiet] safe part of Willow Grove, PA Ample parking. Reliable trash removal, dumpsters, landscape maintenance is impressive. Most tenants are nice and well behaved. except; CARPETED UPPER BEDROOM FLOORS SHOULD… See More

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Westbury Apartments Manager

12/14/2020

Thank you for taking the time to leave a review of Westbury. We're pleased to hear that you have so many positive things to say about our community. Please reach out to our office at [email protected] if there are any issues about the noise that you'd like to discuss. We value your residency, and would be happy to speak with you.

Verified Resident 850225 • vrp • 2020

12/06/2020

Westbury Apartments was everything I was looking for. The service is fast and courteous. The apartments are so spacious, clean and affordable! I was blown away by the attention to detail and the friendly manner I was communicated with throughout the entire process.

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Westbury Apartments Manager

12/07/2020

Hello! Thank you for your excellent rating and for sharing your experience at Westbury. It's so nice to hear that you have been treated to exceptional customer service by the team, and that you're happy with your space. We appreciate your feedback, and hope that you have a wonderful residency.

Verified Resident 834170 • vrp • 2020

10/19/2020

It's a lovely place to live the people here are so great friendly it's quite it's a great place to enjoy with your kids and family I would love to stay here for a while or better yet for a few years while my kids are… See More

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Westbury Apartments Manager

10/23/2020

Thank you for your five-star rating and for sharing your experience at Westbury. It's so nice to hear that you're enjoying your stay in our quiet and friendly community. We appreciate your feedback and thank you for choosing to make your home in our community!

Verified Resident 827792 • vrp • 2020

10/04/2020

It was the easiest move I ever made. Easy access to the apartment. I had no problems with most everything in the apartment a refrigerator drawer was broken and it was replaced within days everything else was as discussed.

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Westbury Apartments Manager

10/06/2020

Thank you so much! We're committed to providing our residents with the best experience possible, so we're happy to hear that you had an easy move. We appreciate your five-star rating and review, and sincerely hope you enjoy your home at Westbury.

Verified Resident 804294 • vrp • 2020

08/16/2020

Westbury apartments in Willow Grove are really in top of things! They are quick to respond to my emails and our virtual tour of the apartment was true to what my apartment looked like on move in day. Super happy with my experiences here so far.… See More

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Westbury Apartments Manager

08/18/2020

Thank you for your five-star rating! We're pleased that your apartment has met your expectations and that your experiences have all been positive ones. We always appreciate hearing when team members have been responsive to your needs in a timely manner, this is the type of service you can expect from everyone working at Westbury! If you need help getting settled in, please reach out to us at [email protected] Thank you for choosing to make your home in our community!

Verified Resident 802801 • vrp • 2008 - 2020

08/12/2020

Centrally located to schools and shopping. Friendly efficient maintenance. Office staff friendly. Property landscaped nicely and buildings kept clean......................................................

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Westbury Apartments Manager

08/13/2020

Thank you so much! At Westbury, we're committed to providing our residents with the best experience possible. It's wonderful to hear that the location is convenient for you, and that our teams have been helpful and accommodating. We appreciate your excellent rating and review, and sincerely hope you enjoy your home with us.

Verified Resident 772591 • vrp • 2019 - 2020

07/02/2020

Have been in this community since October 2017. Management team is fantastic and always responds to issues promptly. When I needed a new AC the service manager even reached out and sent me suggestions to steer me in the right direction. Love it at Westbury.

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Westbury Apartments Manager

05/28/2020

10/10! We love it! We value our residents and want to make sure they are having a great experience at Westbury, so we're especially happy to hear that our staff has been so helpful. Please reach out if we can be of assistance in the future. Thank you for your feedback!

Verified Resident 783148 • vrp • 1999 - 2020

06/23/2020

Great space, nice location Central to many things but quiet and sedate. I have been here over twenty years. Right next door to the high school. Walking distance from Ritas Actually Ritas is almost on the property. See More

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Westbury Apartments Manager

06/25/2020

Twenty years! That's wonderful! We love hearing from the longstanding members of the Westbury community. Thank you for taking the time to share your experience. And who doesn't love a Rita's? We certainly do.

Verified Resident 771872 • vrp • 2020

05/24/2020

I had great experience with westbury apartments. The leasing agent was very polite and helpful. She provided great customer service I'm a promptly manner. Which make the moving very simple and easy. I love my apartment I would to anyone!

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Westbury Apartments Manager

05/26/2020

Welcome to the community here at Westbury! We are happy to hear that your move-in process went smoothly and that you are enjoying your new apartment. We appreciate you recognizing your leasing agent for providing great customer service. Thank you for making your home with us!

Verified Resident 771871 • vrp • 2020

05/24/2020

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Verified Resident 640554 • vrp • 2016 - 2020

02/20/2020

Very quiet residence. Complex is well cared for and clean. Maintenance, management, and office personnel are attentive to resdents and their needs. I have been very happy for the years I have lived at Westbury. The other tenants are friendly and pleasant to take with. I… See More

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Verified Resident 737882 • vrp • 2019 - 2020

01/21/2020

Westbury apartments in a wonderful community. My building always feels safe and welcoming, never any worry about package theft or safety for my child. The office staff on hand are always extremely courteous and concerned for our happiness and well-being. The service department always attends to… See More

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Westbury Apartments Manager

01/22/2020

Thank you very much for this review of Westbury! It's wonderful to hear that you're satisfied with your living experience. It's our pleasure to ensure that our valued residents have everything they need to be happy here. We hope you and your child continue to have an enjoyable time here at Westbury!

Verified Resident 543813 • vrp • 2017 - 2019

12/29/2019

My experience has been much better since Berger took over. Maintenance issues are handled promptly and professionally and are done right the first time. They really seem to care about their residents and it shows!!! See More

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Westbury Apartments Manager

09/19/2018

Thank you for choosing to call Westbury Apartments your home! We are glad you enjoy the prompt service provided by our team and the sense of urgency our team has. Please let us know if you need anything at all and we look forward to exceeding your living expectations!

Verified Resident 712231 • vrp • 2011 - 2019

12/22/2019

Decent size rooms with adequate closet space. Great location, close to schools, mall, turnpike and supermarkets. Plenty of parking for tenants. Neighbors are quiet, staff is awesome and repairs if any are handled quickly and efficiently.

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Verified Resident 721286 • vrp • 2019

11/26/2019

The landscape is kept clean and well maintained. On the 2 occasions that I've needed maintenance in my apartment the person showed up promptly (same day, same hour!) and completed all work efficiently.

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Westbury Apartments Manager

12/02/2019

Thank you for your five-star rating of Westbury! We are happy to hear that our team has been helpful and attentive to your needs in a timely manner. Thank you for your residency!

Verified Resident 720707 • vrp • 1999 - 2019

11/24/2019

Extremely happy with the apartment. What I like most is that It is reasonably priced. It is a safe apartment complex. I come home late from work and feel safe. The apartment complex is well lit. The neighbors are great too! I highly recommend living here… See More

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Westbury Apartments Manager

11/25/2019

Thank you for awarding Westbury with a five-star rating! We appreciate you taking a moment to compliment the great value and friendly atmosphere that set our community apart from the rest.

Verified Resident 710274 • vrp • 2019

10/25/2019

My experience has been great so far. It's a quiet atmosphere for the most part. The grounds are well taken care of. The maintenance service is really good and on time. The two bedroom apartment is very spacious.

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Verified Resident 553196 • vrp • 2016 - 2019

10/15/2019

A great community. I have lived here for 3 years and have never had a single bad experience. The apartment is spacious and quiet. The property managers are very friendly and responsive. We are well taken care of! See More

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Westbury Apartments Manager

10/12/2018

Thank you for providing your feedback and 5-star review as a Westbury Apartments resident! We love to hear you are happy with the area, your home, and the prompt service by our team. Please let us know if you need anything at all and thank you for calling Westbury home!

•

Updated Review

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Westbury Apartments

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsA

Review CountA

Manager's Review EngagementA

Manager's Review Reply TimeB

Ratings & Reviews (70 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Westbury Apartments Manager

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Maintenance

Neighborhood

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Grounds

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Westbury Apartments Manager

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Maintenance

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Westbury Apartments Manager

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Westbury Apartments Manager

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Westbury Apartments Manager

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Maintenance

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Westbury Apartments Manager

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Westbury Apartments Manager

Noise

Maintenance

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Westbury Apartments Manager

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Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time