Review History for Verified Resident 610274

Westbury Apartments


Updated Review

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Resident 610274

Verified Resident 2014 - 2023

12/21/2023

First 5 years; were excellent to good; {strict tenant adherence to Lease obligations; behavior, etc}; then just "usually okay". These building are from the 1950's (70+ years ago; the floors CREAK, no carpeting in bedrooms required since Berger Realty was permitted to dumb down the basic courtesy Lease Requirements! Much more pride and consideration of screening new tenants when Bruce Polikoff was Owner, Screener, and astute Manager.
    Manager

    12/22/2023

    Westbury Apartments
    We appreciate you sharing your feedback. It's wonderful to hear that you have enjoyed several years at Westbury, and we acknowledge that changes can sometimes be challenging. We continuously strive to provide a pleasant living experience for all residents. If you have any specific concerns, please don't hesitate to share them with us at leasing-westbury@rentberger.com. Thank you for your time.
    6 Previous Reviews

    Previous Review

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    Resident 610274

    Verified Resident 2014 - 2022

    4/5/2022

    Quiet, clean, surroundings, efficient Property Management staff and Excellent Maintenance Team; inside and out. Only exception: the INSIDES OF THE Laundry Rooms' CLOTHES WASHERS & cruddy, clogged lint filters in the clothes WHOSE ignored JOBS: CALECO???
      Manager

      4/6/2022

      Westbury Apartments
      Thank you for taking the time to give us this feedback! We are glad that you find out maintenance team and community to meet your needs and appreciate you bringing this need to our attention. Please know that we will take action to rectify this, and know you can contact us at leasing-westbury@rentberger.com to discuss any issues discussed here or otherwise. Thank you again!

      Previous Review

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      Resident 610274

      Verified Resident 2014 - 2021

      11/16/2021

      Maintenance staff is cordial, conscientious EXCELLENT. Outside meticulously kept; but 'insides' of these 70 year old apartments are too outdated for the gouging rents charged. VERY OLD, TOO NARROW, Mail boxes. Mail, Magazines, etcetera SQUASHED within, often gets torn and ripped. Mostly Very Nice, & Helpful Tenants in this "C" Building for 7 years.
        Manager

        11/17/2021

        Westbury Apartments
        Hi, thank you so much for writing this kind review of Westbury. We always appreciate hearing from our residents, especially about our amazing staff members. Though we understand the frustrations you have aired out and we would like to make this right with you. Please reach out to us at leasing-westbury@rentberger.com at your convenience.

        Previous Review

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        Resident 610274

        Verified Resident 2014 - 2021

        4/25/2021

        Very nice, respectful, and helpful neighbors in this building (with only 2 disturbing 2nd level exceptions within last 2 years). We (all buildings) are so VERY RELIEVED and impressed with KIM, your NEW Property Manager. She is definitely a "keeper". This improved 'change' took much too long. Thanks.
          Manager

          4/26/2021

          Westbury Apartments
          Thanks for your feedback. We love hearing from our residents, and are so pleased that you are enjoying Westbury. We are especially happy that you've received such excellent customer care from Kim. We appreciate your five-star rating and review, and hope that you'll reach out if we can assist you in any way.

          Previous Review

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          Resident 610274

          Verified Resident 2014 - 2020

          12/10/2020

          13 buildings - Apartment complex is located in a pleasant [uncrowded area and very civil and quiet] safe part of Willow Grove, PA Ample parking. Reliable trash removal, dumpsters, landscape maintenance is impressive. Most tenants are nice and well behaved. except; CARPETED UPPER BEDROOM FLOORS SHOULD BE A LEASE REQUIREMENT; not just a CURRENT landlord "suggestion". These 60+ years old floors do loudly creak, especially late at night. Maintenance team of gentlemen are well skilled, polite, clean and efficient.
            Manager

            12/14/2020

            Westbury Apartments
            Thank you for taking the time to leave a review of Westbury. We're pleased to hear that you have so many positive things to say about our community. Please reach out to our office at leasing-westbury@rentberger.com if there are any issues about the noise that you'd like to discuss. We value your residency, and would be happy to speak with you.

            Previous Review

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            Resident 610274

            Verified Resident 2014 - 2020

            10/4/2020

            Westbury Apartments Maintenance staff is EXCELLENT, courteous, and most skilled. Best apartment complex in Willow Grove. Most tenants are very courteous, helpful to each other even if they personally do not know each other. Neighborhood is peaceful and Much safer than most within 6 mile radius.
              Manager

              10/6/2020

              Westbury Apartments
              Thank you for your excellent rating and for sharing your experience at Westbury. It's so nice to hear that you have been treated to exceptional customer service by the team, and that you're happy with our quiet community. We appreciate your feedback, and hope that you have a wonderful residency.

              Previous Review

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              Resident 610274

              Verified Resident 2014 - 2020

              7/12/2020

              Generally Good, Luckily, neighbors in this building are nice, kind, and helpful; no fast food trash in the parking lot anymore. BUT: The Laundry room is sometimes quite questionable. Your wall posted posters above the 2 washers mean NOTHING. You need to spell it out in bold print: and also put a note [under apartment doors] plus on mail room wall. "Clean dryer filter BEFORE removing your laundry. 'Certain tenants' still must believe this is just a laundromat! They deliberately leave the dryer filters thickly filthy. The well below is crudded with lint too [Caleco responsibility?]. Certain Tenants also must be pouring laundry and fabric softener liquids in the 'add bleach' cup. Thank You,
                Manager

                1/26/2022

                Westbury Apartments
                We always love to hear the kind reviews from our residents who love living at Westbury Apartments! Thank you for sharing your comments about the prompt service from our team and the overall feel of the community. Thanks for calling Westbury home!

                Review 4 out of 100

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                Westbury Apartments

                March 2024

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