Number of reviews in the past 365 days | 15 |
Percentage of reviews responded to | 73.33% |
Average time to respond to reviews | 72 days |
Contact Property
Woodland Plaza Apartments
1701 State Hill Rd
Wyomissing, PA 19610
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 15 |
Percentage of reviews responded to | 73.33% |
Average time to respond to reviews | 72 days |
We're happy to hear that you've had a very enjoyable time here. It's our goal to deliver that to you!
Thank you for sharing this great review of Woodland Plaza! We're so happy you have this fantastic feedback about our friendly community and maintenance efforts. Thanks again!
Thanks for sharing your thoughts with us! We are happy to hear that your experience in our community has been so positive overall, and that our prime location has been a significant part of that satisfaction. If you have the time we would appreciate the opportunity to discuss your feedback regarding our homes in more detail. Please feel free to get in touch as soon as your availability permits. Thanks again!
Thank you for this incredible review! We're thrilled you are enjoying your spacious home and the Woodland Plaza amenities! Our team strives to provide great customer service and an excellent experience for each resident, so we're happy to see you have this positive feedback. Thanks again!
It's great to hear you are enjoying your spacious home and the amenities in your Woodland Plaza home! Thank you for taking the time to share this wonderful review with us - our team always appreciates hearing from our residents. Have a great day!
We appreciate you taking the time to share this feedback. From your review, it seems our community may have fallen a bit short of your expectations - please reach out to the office when you can to discuss your concerns with our team. We would like nothing more than to provide you a five-star experience in our community moving forward. We hope to hear from you soon.
We appreciate your feedback and residency in our community, however, we are disappointed to know our team hasn't quite met your expectations. We will pass along your concerns to the appropriate members of our team, and will keep your feedback in mind as we continue to improve. Our team would love a chance to turn your 3-star review into a 5-star experience, so please don't hesitate to give us a call or stop by our office.
It's so great to hear move-in went well and that our team has been so helpful! We're thrilled you're enjoying the amenities and your Woodland Plaza home. It makes our day that your family loves our community, but if there's ever anything you need our help with in the future, simply reach out and let us know - we're always happy to assist! Thank you!
Please reach out to our team at your earliest convenience, we would love a chance to discuss your concerns and work toward improving your experience here in our community. We look forward to speaking with you.
It's wonderful to hear you are having such a great experience so far! We're thrilled you enjoy the scenery, our community, and your friendly neighbors. If there's anything our team can help you with in the future, don't hesitate to let us now - our team is always happy to hear from our residents!
Thank you for this wonderful feedback! We're so happy to know you're enjoying the community amenities and the upgrades, but if you ever have a concern, don't hesitate to let us know -- we're always happy to help!
We're so happy to hear your experience has improved and that you're enjoying the upgraded apartment homes, our amenities, and our customer service! If you have any additional feedback or a question for us in the future, please don't hesitate to reach out - our team is most available via email at this time. Thank you so much for taking the time to share this wonderful review!
Thank you for sharing. We're happy to hear that you feel we are answering your questions and that it is a very nice community.
Brandon, we truly apologize for any frustration this misunderstanding has caused and we're disappointed that our customer service did not meet your expectations. Our team strives for transparency and we hope to always provide clear information regarding any concern and solutions. We would like to speak with you regarding recent events, as well as the other concerns mentioned in your review. Our team would like nothing more than to restore your confidence in us moving forward and improve your overall experience in our community. We hope to speak with you soon.
Oh no! We're sorry to hear you've encountered issues with parking and that it has so poorly affected your experience. Our team would love to discuss your experience in more detail so that we can work to make your time in our community more positive moving forward. We hope to hear from you soon.
Thank you for bringing your concerns to our attention! Providing a wonderful home for our residents is very important to our team, and we're sorry to see this does not seem to coincide with your experience. Please bring these concerns to us in-person at the leasing office so we can discuss any questions or concerns you may have. We hope to hear from you soon!
It's disappointing to hear that your concerns were not addressed to your satisfaction. We strive to provide great customer service and we apologize for any delay in responding to your maintenance concern. Please reach out to our team so that we can discuss your experience in more detail and work to improve your home and our community moving forward.
Thank you! We're pleased to hear your satisfied with your living experience here at Madison Woodland Plaza.
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672
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The Berkshire
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910
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The Ridge
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980
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The Spring Hill
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1,111
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The Woods
Woodland Plaza offers 1 and 2 bedroom apartments with private entrances and washer/dryer in Reading, PA. Enjoy our private community pool, reserved parking and professional on-site management. We're right next door to the Berkshire Mall within 1 mile of Routes 422 and 222 for easy access to downtown Reading and the PA Turnpike. And the Penn State Berks Campus is just minutes away for easy access to work or school.
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Contact Property
Woodland Plaza Apartments
1701 State Hill Rd
Wyomissing, PA 19610