Resident • 0
I have lived at Winchester park for just about a year and a half. When I moved in the staff seemed helpful and the rents were the best deal for what was offered. At first, things seemed fine. Then things started going wrong. My bathroom sink backed up in the middle of the night, flooding my bathroom, 3 closets, and the hallway. I called the emergency maintenance number over and over but got no response. Finally the normal maintenance office opened and I was able to get someone. It took significantly longer than I was told for them to do anything about the problem, and then what they did was inaffective. They placed a gigantic, incredibly smelly and loud fan on the soaking wet carpets and let it blow for hours, and when we had to unplug it to get any sleep (let alone breathe some decent air) they blamed us for the carpets still being wet the next day. The apartments generate mold everywhere, in the bathrooms, bedrooms, carpets, in the air conditioners, and no matter how many times you scrub it off it comes back. We always leave our bathroom window open when we shower, and then for hours after, to help air it out (there is no bathroom fan) but it hardly helps. Oh, and the carpets are crap. A little wear and tear and they start to shred. Also, laundry is expensive and the machines aren't great, you often have to dry things multiple times, and sometimes my clothes come out and they're hardly any cleaner than when I put them in (and yes, I follow the instructions on the washer and I don't overstuff it).
The walls are pretty thin, but that is standard in many apartment communities, and we have been lucky to have quiet neighbors around us. The biggest pro to this place is that the community as a whole seems to be pretty quiet, at least in my experience. I was never kept up by a loud party or anything like that.
After paying our rent on time for over a year (even after it went up nearly $300 total when we renewed our lease), we were unable to pay anymore due to a financial crisis in the family. We have been model tenants, quiet, clean, friendly, but making ends meet became impossible. Despite our best efforts to work with the leasing office on a payment plan, or some other way to break our lease, they wouldn't budge. They said we either had to pay a large lump sum to get out of the lease or move and pay the rent until the unit was re-rented. There was absolutely no way they would work with us to help us out, even though we were doing our best and trying to come up with a compromise. We even offered to pay one last month (and forfeit our security deposit no questions asked) but move out within the first week so they would have the entire rest of the month to get the apartment ready to rent to someone else while it was still paid for, but they still said no.
Oh, and you will be charged fees for everything possible. Pets, Water, Sewer, Trash, everything. I would say to keep looking unless you know you can afford it here and don't mind huge rent increases every year. If you can afford it, don't mind hearing your neighbors sneeze, use the bathroom, or listen to music, and you are ready to personally make improvements to the place (like figuring out how to deal with the mold in your unit), then sure, it's an ok place. But if anything goes south in your life and you need to leave, or you need the staff to actually help you out, you'll end up screwed.
I would like to say that there is one member of the office staff, and man, who was very helpful and considerate. Even though he's stuck following company policies, he was very empathetic and friendly when I spoke to him about needing to break my lease. He truly wished he could be of more help, and as is he was of more help than the property manager who acts like a money hungry company robot.