Review History for anonymous

MAA 1201 Midtown


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anonymous

Resident 2019 - 2020

5/14/2020

We liked living here.. at first. The walls are very thin and you can hear neighbors talking/music at a pretty normal level. The new locks and thermostat systems? They never worked with our phones and apps. We tried customer service SEVERAL times and no one was able to fix the problem. So it is really just a waste. Our dish-disposal was broken upon move-in. Our porch always seems to have wasps, no matter how much we spray surrounding nests. However, that is nothing compared to the carpenter ant infestation we dealt with. The hallway would almost always have dead bugs (specifically beetles and roaches). We were disappointed to be charged a monthly pest control fee, yet you have to call and schedule for a specific problem (no one comes unless otherwise stated). They don't actually come every month. The office staff? 9/10 times were unhelpful and rarely called back when they said they would. Most of the time I felt like I wasn't being taken seriously. There is only one trash site for the entire complex. So if you aren't lucky enough to be close, you have to drive your trash in your car or walk it over. Not at the fault of 1201 Midtown, but our hallway ALWAYS smells like weed. Just thought that should be noted. The worst issue was with the water bill. There were a couple of times that our water bill was extremely high despite having no changes in use, being out of the apartment for most of the time, and the meters "being checked". Additionally, amenities were closed due to Covid-19 (which is understandable). Considering we can't use them, it would have been nice to have a reduced rent payment. (Also the golf simulator never works). Overall point - you can find a better deal elsewhere.
    Manager

    5/20/2020

    1201 Midtown
    At all of our MAA properties, we are constantly striving to provide the highest level of service. Our number one priority is the happiness and satisfaction of our residents, but your feedback suggests there may still be room for improvement. Please know that your words are not lost on us. We will be contacting the property manager to address your concerns and work to find ways to improve the issues you’ve brought to our attention. Again, thanks for the opportunity to help us make our residents comfortable and safe.

    Review 143 out of 330

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