Review History for Verified Resident 720700

Reserve at Park West

Updated Review

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Verified Resident 720700

VRP 2019 - 2021

5/18/2021

Overall my experience has been great. I love my apartment and the complex is very upscale in my opinion. There gas been a few hiccups with the laundry room not being maintained , this has been the biggest issue because the laundry room is am amenity for residents and needs to be cleaned and ready for us for residents. The company also needs to consider upgrading the machine so that residents don't have to worry about getting change but could use their debit cards. The staff constantly communicate expectations regarding trash which is good, that situation has improved. I think that the maintenance crew should conduct walkthroughs regularly just to monitor behavior especially with the new stream of residents that are very new to the complex to ensure that they are upholding the standards. But again no place is perfect and I do like living here, it's just that I want the company to continue to strive for excellence.
Manager

5/18/2021

Reserve at Park West
Thank you for your review of Reserve at Park West. We're glad you have enjoyed your experience here so far and that you love your apartment and our community. Thank you for the feedback on the laundry room. We are sorry that the cleanliness has not met your needs and will work toward better maintaining it. It's great that our team is constantly communicating expectations regarding trash and the situation has improved. We are glad you like living here and do strive for excellence, so your feedback is very valuable to us. Thank you for choosing to call us home.
1 Previous Review

Previous Review

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Verified Resident 720700

VRP 2019

11/24/2019

First the staff were very friendly and so Knowledgable. When we arrived at the main office it was clean, decorated nicely . I could tell that management takes pride in the property. The grounds are so we'll kept, just a place that you can feel proud to live.
Manager

11/25/2019

Reserve at Park West
Thank you for your excellent review of Reserve at Park West. We're glad our team has been friendly and knowledgeable and our team takes pride in the community. We're glad you are enjoying your time here so far and appreciate you choosing to call us home!

Review 9 out of 264

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Reserve at Park West

August 2021

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