| Number of reviews in the past 365 days | 9 |
| Percentage of reviews responded to | 77.78% |
| Average time to respond to reviews | 65.22 days |
5750 Lake Resort Drive, Chattanooga, TN 37415
Ratings & Reviews (94 Reviews)
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EDabrow55 • Resident • 2019 Recommended
Reviewed 09/24/2019
I moved into Marina Pointe about 6 months ago and everything has been wonderful! I read some negative reviews, so I held off on leaving one so I could see if any of the previous complaints rang true. Fortunately, that has not at all been my… See More
Marina Pointe Manager09/25/2019
Thank you for taking the time to leave us such a wonderful review! We are so happy to have you as one of our valued residents. We appreciate you choosing Marina Pointe as your home. If there is anything we can do for you in the future, please do not hesitate to let us know.
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MaggiesMama • Resident • 2017 - 2019 Recommended
Reviewed 09/10/2019
The community and the area in general has greatly improved over the last few years. When I first came here, I felt like I was in the boonies because it seems so quiet and secluded. To be able to have that feeling while also being quite… See More
Marina Pointe Manager09/12/2019
Thank you for your kind words and this wonderful review! Your satisfaction is our top priority and we are thrilled with your 5 star rating. If there is anything we can do for you in the future, please do not hesitate to reach out.
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wendell.clarkson • Resident • 2019 Recommended
Reviewed 08/15/2019
Relocated from the Memphis area for my job and couldn't be happier with this apartment complex. The online application process was simple and convenient and I was able to get an approval the very same day. The office staff has been wonderful to work with. No… See More
Marina Pointe Manager08/15/2019
Wendell, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
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Resident • 2019 Recommended
Reviewed 08/13/2019
I love this community and would highly recommend anyone looking for a nice clean place to live to stop in and check it out! Maintenance is top notch and very professional. The office personnel are very friendly and always happy to assist with any questions or… See More
Marina Pointe Manager08/15/2019
Thank you for the amazing 5-star review! We are so happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Resident • 2019 Recommended
Reviewed 07/31/2019
My wife and I were nervous about moving into an apartment while our new home was being built. After touring Marina Pointe all doubts faded away. From the moment we walked into the leasing center, we were greeted with warm, friendly smiles. We fell in love… See More
Marina Pointe Manager08/01/2019
Thank you so much for your positive comments about our community! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Marina Pointe!
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Remi Alexander • Resident • 2019 Recommended
Reviewed 07/28/2019
I have visited several properties in the Chattanooga area before deciding on Marina Pointe. I moved in April 1, and the staff has been helpful throughout this entire experience. Everyone in the leasing office is so warm, welcoming and courteous, which made my decision so easy.… See More
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Resident • 2019 Not Recommended
Reviewed 06/30/2019
Parking is awful, sometimes you have to park really far away from your building, walking 5-7min in the dark to your place is definitely not ideal especially because the walkways are not well lit. Cell phone reception is not good or absent for verizon and t-mobile… See More
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Resident • 2017 - 2019 Recommended
Reviewed 06/17/2019
I recently had to move away from Chattanooga for a job transfer. I usually don't complete any sort of survey. However, I wanted to send a big thanks to the whole team at Marina Pointe for their professionalism during my two years there. I was very… See More
Marina Pointe Manager06/28/2019
WOW! It sure makes for a fantastic day to read your kind words. We will definitely miss you at our community but are hopeful to see you again if you ever come back to Chattanooga! Best of luck in Nashville!
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Resident • 2019 Recommended
Reviewed 05/29/2019
I have lived at Marina Pointe for the better part of a year and so far my experience has been nothing but exceptional! First off, the location is fantastic. I'm close to everything I could ever need. Plus, it's great because traffic to get in and… See More
Marina Pointe Manager06/28/2019
We greatly appreciate you taking the time to share your experiences and five-star recommendation of Marina Pointe. It is our intent to meet and surpass expectations for our residents, and it seems as though we have been able to do so with you. It's gratifying to hear that our staff has created a friendly and helpful environment and we look forward to continuing this trend with everyone here. Thank you again, and we look forward to continuing having you as a valued resident!
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Resident • 2018 Not Recommended
Reviewed 12/26/2018
COCKROACHES everywhere. Adult and baby cockroaches everywhere. I had adult cockroaches on my ceiling and in my bed. Literally everywhere. Then one of the cockroaches laid an egg in a whole between my shower and wall and they hatched and about 20-25 babies came running down… See More
Marina Pointe Manager01/02/2019
Rebecca, we're saddened to learn that you ultimately did not enjoy your time here as we strive to provide high quality living experiences for all our residents. We've noticed that you are not currently a part of our community but would still like the opportunity to address your concerns. Regarding our pest treatment services, we provide weekly pest control each time we received a complaint and had maintenance perform a check to determine if there may be an issue. Lookout Pest Control also performed a thorough inspection on two separate occasions where they found no evidence of an infestation. When you phoned-in a complaint to the health inspector, we compiled a complete service request history of the apartment to determine if there may have been an issue prior to you moving in -- there was not. After receiving this information, the case was closed with no inspection warranted from the City. We also performed a complete perimeter treatment on every building on the property through Lookout Pest Control as well as conducted tree trimming throughout the community alleviating limbs and branches from touching the buildings. That being said, we apologize for any inconveniences and discomfort you encountered during your stay. Although we've since come to a resolution regarding your early move-out, we would still welcome the opportunity to address your feedback in person if you have any additional questions or comments. Moving forward, we'll continue working hard to provide all our community members with excellent living experiences and wish you the best in your future endeavors.
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Resident • 2018 Not Recommended
Reviewed 11/23/2018
We had bug issues from the day we moved in. We put in maintenance requests every month since we moved in and every time we were told that there was not an issue. I found two cockroaches in my bed on two different occasions. We would… See More
Marina Pointe Manager11/28/2018
We're sorry to hear that your time in our community left more to be desired. When you reported the presence of pests, we investigated the matter and we did everything we could to assist you. We take all concerns seriously, so we apologize that you were not satisfied with the way this situation was handled. If you have any other pending concerns regarding your time in our community, please give us a call so that we may discuss them in further detail.
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Resident • 2018 Not Recommended
Reviewed 07/21/2018
I have lived in Marina Pointe since 2003, and I have watched this property decline in more ways than one...they do not keep the grounds in great condition. There is a bug problem in the apartments and the bugs look like cockroaches although, we have requested… See More
Marina Pointe Manager07/23/2018
We're saddened to see that your recent experiences have led you to hold such a negative opinion of our team. Our team works with our residents to ensure that our pest control services have effectively addressed the problem, so please contact our team if you still have an ongoing issue. Providing excellent customer service is of the utmost importance to us. We hope to chat with you in person soon so we can ensure we've thoroughly addressed each of your concerns, and we hope to work with you towards improving the quality of your time here. Thank you.
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Resident • 2017 - 2018 Not Recommended
Reviewed 05/31/2018
The apartment complex is okay at best. Location is great and community is quiet. However, the grounds has dog poop in many locations from residents that don't clean up after their animals. Other residents and myself have had bug/roach issues. The utility billing is sketchy and… See More
Marina Pointe Manager06/07/2018
We're sorry that you've been dissatisfied with aspects of our community. We require our residents to pick up their dog's dropping and if you are aware of which unit is in violation of this then please notify us. Additionally, we have pest control services available to our residents so we ask that if you're in need of this service to notify our team. We would like to invite you to our office so that we may address all of our questions and concerns. Our team looks forward to improving your residency.
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Ginger Cunningham • Resident • 2018 Recommended
Reviewed 02/22/2018
This has been the BEST leasing experience I have ever had. The staff is there for whatever I need and always very friendly. My application process was very easy thanks to the ladies in the office, and my apartment looked like it had never been lived… See More
Marina Pointe Manager02/23/2018
Ginger, thank you for helping make our day with your kind words about our wonderful community and team. We're happy that you found our application process to be simple and stress-free. Stop by our office if you ever need our assistance.
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Gl2011 • Resident • 2018 Not Recommended
Reviewed 02/21/2018
ANYONE LOOKING TO MOVE, AVOID THIS PLACE!! They are complete weasels and will attempt to collect money from you for any reason they see fit... such as moving out **on the day your lease ends.** Not to mention management is awful.
Marina Pointe Manager02/22/2018
Thank you for being part of our community for six years. Our team truly appreciates your kind words about our community, and it is unfortunate that your experience was not completely positive. We can assure you that our team strives to provide our residents with exceptional customer service. If you have any questions regarding a deposit, please give us a call or stop by our office as we have your account history and lease on file and would be happy to review it together.
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VirginiaR • Resident • 2017 - 2018 Recommended
Reviewed 02/08/2018
After looking at several apartments around the area, I decided on Marina Pointe and am glad that I did. Great staff - maintenance is quick and reliable and the office staff really strives to please everyone. Prices are not outrageous and the property sits in one… See More
Marina Pointe Manager02/12/2018
Wow, thank you for taking time out of your day to provide us with this positive feedback of Marina Pointe! It truly makes our day to learn that your time in our community has been wonderful. Feel free to give us a call if we can be of any assistance.
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Resident • 2017 Recommended
Reviewed 11/29/2017
Marina Pointe is in a great location, convenient to Hixson, Downtown and the Hamilton Place area! The property sits back off the road so you don't hear a lot of highway traffic that you do in some other areas of town. The staff is super friendly… See More
Marina Pointe Manager12/01/2017
Thank you for taking the time to write us an amazing review of Marina Pointe. We're extremely happy to learn that you're enjoying our convenient location. It's our goal to provide our residents with timely and efficient maintenance repair, so we're glad that has been the case with you. Give us a call if you ever need our help. Thank you again for the kind words!
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nursekarr • Resident • 2017 Recommended
Reviewed 10/17/2017
I was looking for an apt really quick. They were able to place me in an apt within 1 day. The community is clean and quiet. I Love my apt. I would totally recommend these apt. The valet garbage pick up is so awesome. My only… See More
Marina Pointe Manager10/24/2017
This is awesome to hear! We're so happy you're enjoying our community and your apartment home - thank you for granting Marina Pointe such a wonderful rating! Our maintenance team always aims to provide exceptional customer service and we're thrilled to see you agree. If you have any additional feedback, questions, concerns, or suggestions for our community, feel free to reach out at any time! Thanks again!
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Tanner Dillard • Resident • 2017 Recommended
Reviewed 09/28/2017
Marina Pointe is in a great location. Close to downtown, Hamilton place, UTC, and pretty much anywhere you want to eat. The apartments are nice, and I like that there is only carpet in the bedrooms. Very friendly staff and employees. I am a student at… See More
Marina Pointe Manager10/02/2017
Thank you, Tanner! Our team is happy to hear you're loving the Marina Pointe community and its surrounding environment. If you ever have questions or need help from our management team, feel free to visit the office at any time - thanks again!
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Reviewed 09/07/2017
Love this place! After shopping around for apartments, I found you can't get a better value. These apartments are very spacious and luxurious. The resort style swimming pool is the nicest in the Chattanooga area, and I really enjoy how helpful the staff is to residents.… See More
Marina Pointe Manager09/08/2017
Thank you, Adam! We're so happy to hear you love your home and our apartment community. Our team is thrilled to know you're having a 5-star experience at Marina Pointe - thanks again!
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Tracy Jernigan • Resident • 2017 Recommended
Reviewed 08/24/2017
The Marina Pointe apartments are clean and well designed. Great floor plans, and quiet. We can't hear outside noises from inside our apartment. The grounds are kept clean, and the amenities are more than adequate.
Marina Pointe Manager08/25/2017
Thank you, Tracy! It makes our day to know we've created a 5-star experience for you and our other residents living in the Marina Pointe community! Both our management and maintenance teams strive to provide exceptional customer service and a wonderful environment - we're thrilled this has been the impression you received. Thanks again!
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mandydianne • Resident • 2017 Recommended
Reviewed 07/14/2017
Staff made it very easy to move here from out of state. They were very helpful and responsive. We have been impressed with the community and do not have any complaints after our first month here.
Marina Pointe Manager07/18/2017
Thanks for the awesome 4-star review - we're so happy you've enjoyed our community, Mandy! Our team loves getting feedback from residents and we appreciate you taking the time to share your kind words. Have a wonderful day!
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Resident • 2016 - 2017 Recommended
Reviewed 06/01/2017
Love living here. Great neighborhood location- especially love being less than a few minutes from greenway farms park. We take our dog there almost everyday but they days we don't, he enjoys the dog friendly property at marina pointe. The grounds are beautiful and well kept.… See More
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Resident • 2016 - 2017 Recommended
Reviewed 05/22/2017
Great place to live. Beautiful property. They do not tell you about the monthly pet fee ($25) or required trash valet service fees ($25) until after signing up which is NOT included in your rent amount. See More
Marina Pointe Manager05/24/2017
While we appreciate your five-star rating and review, it is concerning to hear of your experience with our fees. We assure you that our payment system and fees are transparent and are thoroughly reviewed with our residents upon signing the lease. We encourage you to contact our property manager to discuss this in greater detail.
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Davetomyn79 • Resident • 2017 Recommended
Reviewed 05/19/2017
Location good; near Hixson shops and accessible to Chattanooga (15-20 min.) Nice amenities such as pool, gym and valet trash. Maintenance of individual apartment could be more timely.
Marina Pointe Manager05/24/2017
Dave, while it is great to read that you enjoy our community's convenient location and luxurious amenities, it is unfortunate to see that you believe your individual apartment to be lacking in timely maintenance. We encourage you to contact us if this issue persists and hope you continue to call our community your home!
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