Reserve at Creekside
#8,783 #12 #227

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Reserve at Creekside

1340 Reserve Way, Chattanooga, TN 37421
(129 Reviews)
$1,240 - $2,805/mo
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Floor Plans & Pricing

1 Bedroom

Allison

1 Bed, 1 Bath | 867 sq. ft.

$1,290 - $2,210

3 Available Units

See Floor Plan Details

2 Bedrooms

Davenport

2 Beds, 2 Baths | 1,100 sq. ft.

$1,240 - $2,305

12 Available Units

See Floor Plan Details

3 Bedrooms

Harrington

3 Beds, 2 Baths | 1,342 sq. ft.

$1,680 - $2,805

4 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B
B

Renter Ratings

C

Review Ratings

Noise

3.0

Grounds

2.2

Safety

2.1

Office Staff

2.1

Maintenance

2.8

Neighborhood

4.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

31

Managerā€™s Review Engagement

C

Percentage of reviews responded to

51.61%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

97.35 days

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Reserve at Creekside Reviews

(120)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1233686

Verified Resident ā€¢ 2021 - 2024

3/10/2024

Awful! 4 managers have changed hands in only 2 years. Since the corporate co. has taken control it is all about paying them money... above and beyond and not about taking care of us. Truly horrible here!!!!

    Manager

    3/13/2024

    Reserve at Creekside
    Hi, thank you for sharing this feedback with us and we regret to hear that you had a poor experience with us. We would like to discuss these issues further, please give us a call at your earliest convenience. Thank you We would like the opportunity to address your concerns. Please reach out to us directly at (855) 201-0318 when you have a chance. Thank you, and we look forward to hearing from you.
    Review Author Icon

    Resident 1230872

    Verified Resident ā€¢ 2023 - 2024

    3/1/2024

    Between the issues with maintenance, upkeep, safety, and staff addressing issues with problem residents, I got out of my lease early. I moved in on short notice due to an unexpected divorce and during that time, I dealt with many issues. Staff ignores my problemsā€¦Ā See More >
      Review Author Icon

      Resident 1228735

      Verified Resident ā€¢ 2021 - 2024

      2/22/2024

      Pricing has increased but unfortunately the quality of living in the community has not. It's unfortunate since it has the potential to be a nice place to live. The property has changed management a few times now. The current management seems to a little better.ā€¦Ā See More >
        Manager

        2/23/2024

        Reserve at Creekside
        Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Reserve at Creekside Apartments. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 201-0318. We look forward to hearing from you.

        Updated Review

        Review Author Icon

        Resident 1172817

        Verified Resident ā€¢ 2022 - 2024

        2/18/2024

        Management and maintenance positions turn over multiple times per year. You immediately smell weed when you pull in the gate that's been broken longer than not. Cockroaches inside but management turns over so often that, any treatment plan you're on, falls through, and no oneā€¦Ā See More >
          Manager

          2/20/2024

          Reserve at Creekside
          Hi, we regret to hear that you are displeased with your recent experience with us. Our manager would like to speak with you more regarding this matter. Please reach out to us at (855) 201-0318. We look forward to hearing from you.

          Updated Review

          Review Author Icon

          Resident 1108420

          Verified Resident ā€¢ 2019 - 2024

          2/2/2024

          The new owners have replaced the management and maintenance teams with very low effort people. The staff has not been able to address noisy neighbors, smell of drugs, or the dog poop that covers the yards. The maintenance team appears to be running at leastā€¦Ā See More >
            Manager

            2/3/2024

            Reserve at Creekside
            Hi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to us at (855) 201-0318 at your earliest convenience to discuss how we can turn this experience into a positive one.
            Review Author Icon

            Resident 1221060

            Verified Resident ā€¢ 2021 - 2024

            1/28/2024

            Awful. No one takes care of the grounds, it's literally covered in dog poop, management has changed 3 or 4 times in a year. I have a harassing neighbor they won't do anything about...seeking a lawyer now too.

              Updated Review

              Review Author Icon

              Resident 1104531

              Verified Resident ā€¢ 2019 - 2024

              1/28/2024

              The first two years were great but then a different company bought over the complex and started letting every Jo-shmo live here. There is garbage everywhere and it smells like weed all the time. Maintenance requests don't get fixed in a timely matter. The frontā€¦Ā See More >
                Manager

                1/29/2024

                Reserve at Creekside
                Hi, we regret to hear that your experience with us was not a more positive one. Please reach out to us at (855) 201-0318 so we may identify ways to improve your experience.
                Review Author Icon

                Resident 1220488

                Verified Resident ā€¢ 2023 - 2024

                1/26/2024

                Office staff is Very friendly and helpful. Maintenance is usually decent at getting to you in a timely manner. Usually everything is nice and quiet and very little disturbances. If I was to critique anything, it would be the lighting. I have voiced this toā€¦Ā See More >
                  Manager

                  1/29/2024

                  Reserve at Creekside
                  Hello, thank you for taking the time to leave us feedback about your experience with us.We would like to hear more about how we can further improve. We would appreciate it if you could give us a call to discuss this in more detail. Thank you.
                  Review Author Icon

                  Resident 1220434

                  Verified Resident ā€¢ 2015 - 2024

                  1/26/2024

                  The apartment was great for the first 5 to 6 years. However, the apartment complex has declined quickly since being bought by IRT. There has been significant turnover in both front office management and maintenance staff. This has led to issues not being resolved, andā€¦Ā See More >
                    Review Author Icon

                    Resident 1104667

                    Verified Resident ā€¢ 2022 - 2024

                    1/21/2024

                    Unfortunately, there seems to be an issue with middle or upper management as there has been a change of resident management at least five times since moving in. In addition, the maintenance personnel has also changed numerous times. It is difficult to maintain a relationshipā€¦Ā See More >
                      Manager

                      1/23/2024

                      Reserve at Creekside
                      Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 201-0318. We look forward to hearing from you.

                      Updated Review

                      Review Author Icon

                      Resident 1104508

                      Verified Resident ā€¢ 2022 - 2024

                      1/20/2024

                      They have been through 3 separate management teams so far, and 3 maintenance teams. We can only hope that they are getting better. I do not feel like management cares for us as people, only as numbers. I keep hoping that willā€¦Ā See More >
                        Manager

                        1/22/2024

                        Reserve at Creekside
                        Hi, thank you for taking the time to leave us feedback about your experience with us.We would like to hear more about how we can further improve. We would appreciate it if you could give us a call to discuss this in more detail. Thank you.
                        Review Author Icon

                        Resident 1214652

                        Verified Resident ā€¢ 2022 - 2024

                        1/5/2024

                        The mandatory valet trash service we have to pay for is poorly operated and we are often times skipped over entirely. They send their tenants threatening emails about being in violation of issues that stem directly from the service not doing their job and skippingā€¦Ā See More >
                          Review Author Icon

                          Resident 1214619

                          Verified Resident ā€¢ 2023 - 2024

                          1/5/2024

                          The reserve at creek side has been a great community to live in. Although One of the only cons I can name,would be the neighbors being loud and no courtesy officer being on site. I would suggest any first time renters to pay attention toā€¦Ā See More >
                            Manager

                            1/8/2024

                            Reserve at Creekside
                            Hi, thank you for taking the time to leave us feedback about your experience with us. We would like to hear more about how we can further improve. We would appreciate it if you could give us a call to discuss this in more detail. Thank you.
                            Review Author Icon

                            Resident 1212118

                            Verified Resident ā€¢ 2023

                            12/27/2023

                            From signing the lease to moving in, to now it has been one thing after another and it's exhausting. The lady we signed the lease with was so unprofessional and admitted our apartment was not walked through as she handed us a cutting boardā€¦Ā See More >
                              Manager

                              12/29/2023

                              Reserve at Creekside
                              Hello, thank you for sharing this feedback with us and we regret to hear that you had a poor experience with us. We would like to discuss these issues further, please give us a call at your earliest convenience. Thank you
                              Review Author Icon

                              Resident 1210914

                              Verified Resident ā€¢ 2022 - 2023

                              12/22/2023

                              I have had a very poor experience. The pool was hardly ever open. The gym has equipment but only ONE machine works, or its locked and we cant get in. I have had the worst bug problem, I have put out everything you can buy,ā€¦Ā See More >
                                Review Author Icon

                                Resident 1207871

                                Verified Resident ā€¢ 2021 - 2023

                                12/12/2023

                                My experience has been pretty mediocre at best. This place was amazing when I first moved in, however it wasn't operated by IRT then. Since IRT has taken over it's been AWFUL. In my opinion, IRT is the problem. I say this because since IRTā€¦Ā See More >
                                  Manager

                                  12/14/2023

                                  Reserve at Creekside
                                  Hello, thank you for sharing this feedback with us and we regret to hear that you had a poor experience with us. We would like to discuss these issues further, please give us a call at your earliest convenience. Thank you

                                  Updated Review

                                  Review Author Icon

                                  Resident 1081656

                                  Verified Resident ā€¢ 2022 - 2023

                                  11/3/2023

                                  It's been absolutely horrendous. I moved in back in June 2022 and it's November 2023 and I have seen 3 community management teams as well as 3 maintenance teams. Each team of employees more rude and obtuse than the last. Unfortunately, the the market isn'tā€¦Ā See More >
                                    Review Author Icon

                                    anonymous

                                    Resident ā€¢ 2019 - 2023

                                    10/25/2023

                                    A work in progress

                                    Living here has been unorganized and neglected in the recent pass but thanks to the hard work of the new office and maintenance teams things are looking up Iā€™m glad that I stayed to see these apartments return to their former glory. Where people tookā€¦Ā See More >
                                      Manager

                                      10/27/2023

                                      Reserve at Creekside
                                      Hello, thank you for taking the time to share your experience with us; we appreciate your feedback! If you have any further questions, comments, or concerns please don't hesitate to reach out!
                                      Review Author Icon

                                      michael_r883

                                      Resident ā€¢ 2020 - 2023

                                      10/6/2023

                                      Staff and managers are great and accommodating cant ask for any better l

                                      Staff ,managers and maintenance are great friendly and very accommodating. Maintenance is there when you need them, the grounds are kept up and all the neighbors are friendly and quite. Would recommend this apartment to anyone been here going on 4 years

                                        Manager

                                        10/9/2023

                                        Reserve at Creekside
                                        Hi, we are so appreciative to read such a great review about Reserve at Creekside Apartments! We appreciate you for the recommendation, we hope you have an amazing day.

                                        Updated Review

                                        Review Author Icon

                                        Resident 1070157

                                        Verified Resident ā€¢ 2022 - 2023

                                        9/29/2023

                                        This isn't a CLEAN pet friendly community. There is always dog POOP everywhere. Anywhere you see grass there is dog poop and trash. Even the small gated dog park has poop and trash in it. Unless you can get the owner on camera not pickingā€¦Ā See More >

                                          Updated Review

                                          Review Author Icon

                                          Resident 1069397

                                          Verified Resident ā€¢ 2023

                                          9/26/2023

                                          They show they care for the people who reside here. Should I have need for maintenance, it is taken care of by staff that knows what they are doing. I can porch door open to enjoy the weather when needed to give meā€¦Ā See More >
                                            Manager

                                            9/28/2023

                                            Reserve at Creekside
                                            Hi, we are so appreciative to read such a great review about Reserve at Creekside Apartments! If you have any further questions, comments, or concerns please don't hesitate to reach out!
                                            Review Author Icon

                                            Resident 1183639

                                            Verified Resident ā€¢ 2020 - 2023

                                            9/24/2023

                                            It honestly hasn't been great. They've gone up on the rent like 3 times but my apartment itself is still a one bedroom with dirty carpet. I would like to say it's been great but the rent is too high. That's really my main issueā€¦Ā See More >
                                              Manager

                                              9/25/2023

                                              Reserve at Creekside
                                              Hi, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
                                              Review Author Icon

                                              Resident 1175975

                                              Verified Resident ā€¢ 2020 - 2023

                                              9/1/2023

                                              We moved in to this community in 2020 and loved it for a couple years. However, ever since our community was bought by another property management company, nearly everything went downhill. The property has trash everywhere, and the trash service regularly gets backed up withā€¦Ā See More >
                                                Review Author Icon

                                                Resident 1170470

                                                Verified Resident ā€¢ 2022 - 2023

                                                8/15/2023

                                                I have nothing nice to say about this property from the time we moved in. Dirty apartment old dirty clothes behind washer. Stains on walls, water pressure, a/c it has been nothing but a struggle since we moved in.

                                                  Review Author Icon

                                                  Resident 949605

                                                  Verified Resident ā€¢ 2023

                                                  7/30/2023

                                                  Communication is horrible. I've never lived in an apartment complex that never answers their phone! Ever! I can call for hours no answer but if I drive up someone is in the office looking dumb not doing anything but ignoring phone calls. Making me interruptā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Animal type not listed Allowed
                                                    • Pet Allowed
                                                      Restrictions: Breed Restrictions Apply. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Additional Storage
                                                    • Air Conditioner
                                                    • Built-in Desks
                                                    • Business Center
                                                    • Ceiling Fan
                                                    • Community Clubhouse with Coffee Station and Game Room
                                                    • Concierge
                                                    • Disability Access
                                                    • DishWasher
                                                    • Fitness Center
                                                    • Gated Access
                                                    • Hardwood Flooring
                                                    • Heat
                                                    • Large Closets
                                                    • Linen Closets in Bathrooms
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Outdoor Grilling and Picnic Area
                                                    • Playground
                                                    • Pool
                                                    • Private Balcony
                                                    • Private Off-leash Dog Park
                                                    • Private Patio
                                                    • Resident Car Care Center
                                                    • Storage Space
                                                    • Vaulted Ceilings
                                                    • Window Coverings
                                                    Show Less
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                                                    Leasing

                                                    Welcome to The Reserve at Creekside Apartments in Chattanooga, TN, where we understand what it means to live the life you want in the city you love. Our modern apartment homes offer the quality living and service you deserve. Reveal your inner chef with kitchens that feature wood-style flooring, designer cabinets, and mosaic tile backsplash or unwind at your resort-inspired hammock island and salt water pool. Our contemporary living spaces are complimented with spacious walk-in closets, crown molding, garden tubs, 9 ft. ceilings, full sized washer and dryer in a separate utility room, and computer nook. Our gated community is conveniently located near shopping, entertainment, and dining while just minutes from downtown Chattanooga.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday: 09:00 AM - 06:00 PM
                                                    • Tuesday: 10:00 AM - 06:00 PM
                                                    • Wednesday: 09:00 AM - 06:00 PM
                                                    • Thursday: 10:00 AM - 06:00 PM
                                                    • Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    IRT Management, LLC

                                                    B+
                                                    B+
                                                    Communities
                                                    111

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 129 number of votes by renters, Reserve at Creekside is currently rated 3.4 out of 5 stars.
                                                    Reserve at Creekside is rated 2.2/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Reserve at Creekside is rated 2.8/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Reserve at Creekside is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    Reserve at Creekside is rated 2.1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Reserve at Creekside is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Reserve at Creekside is rated 2.1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 51.6129% of their community reviews in the past year.
                                                    Managers have replied within 97.35 days to their community reviews in the past year.
                                                    IRT Management, LLC
                                                    Animal type not listed Allowed
                                                    Pet Allowed
                                                    Restrictions: Breed Restrictions Apply
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    Reserve at Creekside

                                                    March 2024

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                                                    Reserve at Creekside is a 867 - 1,342 sq. ft. apartment in Chattanooga in zip code 37421. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,240 - $2,805. Nearby cities include Red Bank, East Ridge, Hixson, Rossville, and Lookout Mountain.

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