Review History for anonymous

The Villas at Oak Crest


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anonymous

Resident 2012 - 2017

4/21/2023

It's Worse Than It Seems

First, it's in a relatively high crime area, and their "security" is practically nonexistent. Second, it's a health hazard, as this property seems to have an issue keeping a working dumpster. I've seen raw garbage strewn all over the parking lot a number of times. They always say "they're working on it". Third, they will arbitrarily come up from time to time with "fees' you have to pay that are not in the lease, but at their whim...and checks are always payable to a person, not the property....smell a rat there? Fourth, the property itself is unhealthy....there is animal poop everywhere, the pool is NEVER cleaned (I was there 5 years an it wasn't cleaned once...like swimming in salad dressing). Fifth, the fire code laws are ignored as they shut off outside water supplies (illegal). Sixth, they ignore handicapped laws as well as fire lanes illegally occupied (painters, etc). There are times when elderly and/ or handicapped people cannot get out and would probably be killed in case of a fire. Seventh, maintenance is poor...they WILL let you sit in a flooded apartment or without heat or AC for days if they don't feel like getting to it. I went without a toilet for over a week once. Had to get up in the middle of the night and go to the grocery store. And then they will charge YOU if things don't get fixed properly. Eighth...they seem to feel any time they want to come in and "inspect" is perfectly fine...usually from 6 to 9 times in a year, UNLESS the property has been sold...again...because nobody wants to keep the place...so every time it's sold (7 times in the 5 years I was there), there's yet ANOTHER big inspection...not that it does any good because the place is a total mess anyway. Ninth...the property is LOUD because they can't seem to rent to decent people, only loud partiers and drug deals, and yes, I have seen it, and yes, I have reported it, and they don't care. It smells bad from the garbage and the feces and the constant sewer leaks.I can go on, but I think you get the idea. I've seen better in much worse neighborhoods.
    Manager

    7/20/2023

    The Villas at Oak Crest
    Thank you for taking the time to leave us your feedback. We are incredibly disappointed to learn of your negative experience with us at Villas at Oak Crest. Our team is dedicated to providing all of our residents and visitors with exceptional, friendly service when at our community and we are truly sorry if we have fallen short of those expectations. We take your concerns very seriously as we pride ourselves on creating a welcoming environment through promoting inclusivity and kindness. We would appreciate the opportunity to speak with you directly in order to address your concerns immediately and understand how we can do better in the future. Please call or text our team at (423) 933-1943.
    2 Previous Reviews

    Previous Review

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    anonymous

    Resident 2013 - 2020

    12/16/2021

    It was moderate at first, but the rent was cheap for the area. It was sold a number of times, and with each management company, all nuances got worse over time to the point that it became no other word but slum. Staff does whatever they wish, legal or no, and the place is just nasty with overflowing garbage and sewage.
      Manager

      12/31/2021

      The Villas at Oak Crest
      Thank you for leaving us your honest review. We appreciate your candid feedback and are very sorry to hear that you have had a negative experience with our team at Villas at Oak Crest. Our team works hard to provide an exceptional living experience for all of our residents so we take your concerns very seriously. We would appreciate the opportunity to speak with you directly in order to address your concerns immediately and understand how we can do better in the future. Please call or text us at (423) 933-1943. We look forward to hearing from you.

      Previous Review

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      anonymous

      Resident 2019

      12/19/2019

      One word: BEDBUGS. Everywhere. I also agree with the other criticisms. The place is nasty, and they do NOT care. Worst of all, they don't tell the truth about what really goes on.A great place to stay away from.

        Review 2 out of 71

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        The Villas at Oak Crest

        March 2024

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