Resident · 2015 - 2019
**UPDATED FEEDBACK - 09/16/2019** Apparently a neighbor has a possible Roach infestation (I found one over the weekend and reported it immediately Saturday night after about dying of disgust). Spent all of Sunday and Saturday night deep cleaning my apartment out of fear...most disgusting things I found were two cheerios and dog fur so I know it's not coming from me. They had earlier reports last week apparently (before mine) which is why they are having Pest control coming out today at some unbeknownst time, but were keeping it hush mouth so they could try and play it off as an inspection. The notification did not mention possible infestation. I'm livid. **PREVIOUS FEEDBACK** If I could give 0 stars I would. It has been 2 months that I have complained about bugs getting into my apartment through the big windows in the office and living room. We're talking spiders, earwigs, beetles, and all kinds of things. I've even been bitten. I'm killing or cleaning 5-10 things a day...a day. Pest control is of no use and you have to call repeatedly to even be put on the list for them to show up to do the job that you pay them for monthly anyway. Maintenance didn't "find" the issue with repeated trips. I finally took pictures into the office and threatened litigation and magically they find places that need replaces screens, replaced caulking, and the weep holes need to be replaced as well. Now I'm no expert but I mentioned the failing screen patch on at least two occasions. Not sure if it's laziness or incompetence. Will gladly move when my lease is up. So mad...not a healthy or good environment to be in at all.
Harpeth River Oaks Manager
We are truly sorry to learn that your time in our community has not met your expectations. Our team can assure you that the comfort and well-being of our residents is our top priority. Additionally, if you are still experiencing issues with pests then please stay in contact with our team. We encourage you to visit our office so that we may continue this conversation in person and provide you with the five-star experience that you deserve.