Paxton Cool Springs
#289 #1 #6

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Paxton Cool Springs

2007 Knolltop Lane, Franklin, TN 37067
(194 Reviews & Surveys)
$1,547 - $4,261/mo
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Floor Plans & Pricing

Studio

A0

Studio, 1 Bath | 576 sq. ft.

$1,547 - $2,567

6 Available Units

See Floor Plan Details

1 Bedroom

A2_1BR

1 Bed, 1 Bath | 723 sq. ft.

$1,599 - $2,893

9 Available Units

See Floor Plan Details

A1_1BR

1 Bed, 1 Bath | 654 sq. ft.

$1,633 - $2,687

4 Available Units

See Floor Plan Details

A3_1BR

1 Bed, 1 Bath | 830 sq. ft.

$1,772 - $2,928

4 Available Units

See Floor Plan Details

2 Bedrooms

B1_2BR

2 Beds, 2 Baths | 1,049 sq. ft.

$2,134 - $4,009

7 Available Units

See Floor Plan Details

B2_2BR

2 Beds, 2 Baths | 1,187 sq. ft.

$2,226 - $4,181

4 Available Units

See Floor Plan Details

B3_2BR

2 Beds, 2 Baths | 1,280 sq. ft.

$2,503 - $4,261

4 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A+
A+

Renter Ratings

A+

Review Ratings

Noise

4.5

Grounds

4.3

Safety

4.3

Office Staff

4.5

Maintenance

4.8

Neighborhood

4.7

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

26

Manager’s Review Engagement

A+

Percentage of reviews responded to

100%

Manager’s Review Reply Time

A+

Average time to respond to reviews

1.12 days

View Community Timeline
View Community Timeline

Paxton Cool Springs Reviews

(42)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1212544

Verified Resident 2023 - 2024

2/16/2024

It's nice, but the additional fees are a 'gotcha'. Grounds are not as well maintained as they should be. Staff is not concerned with quality of life issues. Dog rules are not enforced. Feces and urine inside and outside. Will… See More >
    Manager

    2/19/2024

    Paxton Cool Springs
    Thanks for this input and for sharing where you've noticed shortcomings within the community. We're sorry to learn of these frustrations, but please know we'll take this input seriously!
    Review Author Icon

    Resident 1218484

    Verified Resident 2022 - 2024

    1/19/2024

    Great place to live. Office staff and maintenance are on top of it! Friendly neighbors. Lots of community events for residents. This is a dog friendly place to live. The staff is always looking for ways to improve.

      Manager

      1/22/2024

      Paxton Cool Springs
      Thank you so much for this review! We are so glad our team was able to provide you with an excellent experience. We appreciate your kind words and thank you for choosing Paxton Cool Springs!
      Review Author Icon

      Resident 1206326

      Verified Resident 2021 - 2023

      12/8/2023

      Kara and the staff here have been excellent since I moved here. I would recommend this facility over any other here in the greater Nashville area! The maintenance do an outstanding job keeping the area clean. And the overall feeling of comfort is… See More >
        Manager

        12/8/2023

        Paxton Cool Springs
        Thank you for your 5 star review! We strive to provide excellent service and make everyone feel appreciated. Thank you, Cara- Senior Community Manager
        Review Author Icon

        Resident 1203941

        Verified Resident 2021 - 2023

        12/1/2023

        I have enjoyed living at Paxton but I would definitely say there is lots of room for improvements. For instance the the big pool is not heated, the gym is small, the dog park and dog bathing station is used by many non residents on… See More >
          Manager

          12/1/2023

          Paxton Cool Springs
          Thank you for your review. I would love to talk with you to see how we can get your rating from a 6 to a 10. We strive for excellence and want all residents to be happy at Paxton. I see you have been here for 3 years, and we appreciate your long-term residency. Please feel free to stop by the office to discuss any concerns you have. Thank you, Cara- Sr. Community Manager
          Review Author Icon

          Resident 1194098

          Verified Resident 2023

          10/29/2023

          From the pre lease stage to present all staff has been available to answer all questions I had to ensure I knew was getting the apartment I was in search of. I was very very picky in my search and Paxton Cool Springs is in… See More >
            Manager

            10/30/2023

            Paxton Cool Springs
            Wow! We're so glad to receive a rave review like this one and happy to know that your experience has been wonderful since the moment you toured. This is great to hear and we're happy that the team has made a positive impression.
            Review Author Icon

            Resident 1187326

            Verified Resident 2023

            10/6/2023

            Paxton at Cool Springs was the only choice for us. We researched almost every apartment complex in the area and the Paxton stood out above all others. The staff immediately made us feel welcomed and part of the family.

            Manager

            10/6/2023

            Paxton Cool Springs
            Thanks for sharing that your experience has been amazing and that you've been impressed by the community! We love receiving a rave review like this one!

            Updated Review

            Review Author Icon

            Resident 1067336

            Verified Resident 2022 - 2023

            9/29/2023

            The staff is great! I have had a few issues with neighbors waking me up late at night that are ongoing. We have a "Quiet Time" that is supposed to begin at 10:00 PM that is not enforced. People are inconsiderate of their neighbors 12-2… See More >
              Manager

              10/2/2023

              Paxton Cool Springs
              Thanks for complimenting the team for their excellent service and for sharing that you've had a great experience overall! We appreciate you raising the issues you've had with noise here - we will look into this!
              Review Author Icon

              Resident 1180901

              Verified Resident 2022 - 2023

              9/15/2023

              The property management team is very friendly. They try to offer monthly events for the renters. They organize weekly food trucks for the renters which is nice. They keep the property looking very clean.

                Manager

                9/15/2023

                Paxton Cool Springs
                What nice feedback! Thanks for letting us know that you've found the team to be friendly and that you've loved the fun community events. We appreciate you taking the time to share your thoughts!

                Updated Review

                Review Author Icon

                Resident 1027676

                Verified Resident 2021 - 2023

                9/8/2023

                Paxton is the best apartment community in Franklin! I will be renewing my lease to live here for my 4th year. The staff is the absolute best!! The property stays very well maintained and is convenient to shopping, restaurants and historic downtown Franklin.

                  Manager

                  9/11/2023

                  Paxton Cool Springs
                  Thanks for this input and for sharing that you've found the community to be far and away the best place to live in the area! We're blown away by your compliments and grateful for your continued residency.

                  Updated Review

                  Review Author Icon

                  Resident 1099010

                  Verified Resident 2018 - 2023

                  9/1/2023

                  Great management team. Great maintenance team. Awesome neighbors. This community absolutely sets the bar high. I moved in when they were new to the area and needed to move in quick. The management team worked with me and I was able to move in within… See More >
                    Manager

                    9/5/2023

                    Paxton Cool Springs
                    Thanks for this review and for sharing that you've found the team to be a delight to work with! We're so glad for your excellent feedback and to learn that you've had an all-around great experience.

                    Updated Review

                    Review Author Icon

                    Resident 1155179

                    Verified Resident 2019 - 2023

                    8/18/2023

                    Quality finishes inside apartments. Buildings are very well maintained. There are improvements done every year. I would describe the staff as friendly, hard working and competent. They're always ready to help if necessary.

                      Manager

                      8/21/2023

                      Paxton Cool Springs
                      Thank you for your wonderful feedback! It's lovely to know that you've loved the community and that you've found the property to be well maintained. It's also nice to know you love interacting with the team!
                      Review Author Icon

                      Resident 1169146

                      Verified Resident 2022 - 2023

                      8/11/2023

                      Paxton Cool Springs is the best community I've ever lived in. Leasing office staff and maintenance team are top notch! Great amenities. You have lounge areas in each building and can also use the clubhouse in the leasing office.

                      Manager

                      8/14/2023

                      Paxton Cool Springs
                      Thanks for your feedback and for letting us know that you've found the community to be a delightful place to call home! We're so happy for this input and glad to have you here as a part of the Paxton Cool Springs community.
                      Review Author Icon

                      Resident 1163246

                      Verified Resident 2021 - 2023

                      7/25/2023

                      It has been a great overall experience living at Paxton Cool Springs. The staff and maintenance team have always been more than accommodating. Everyone is extremely kind and takes pride in their work. The apartment and grounds are always kept clean and taken care of!

                        Manager

                        7/26/2023

                        Paxton Cool Springs
                        Thanks for your review and for sharing that your experience has been positive overall! We're glad that the team has impressed you and that you've found the community to be well-kept.
                        Review Author Icon

                        Resident 1162691

                        Verified Resident 2022 - 2023

                        7/24/2023

                        Living at Paxton has been such a blessing! The amenities and the staff are amazing. The staff goes out of their way to make sure the grounds are taken care of and the people. Any time we put in a maintenance request it is taken… See More >
                          Manager

                          7/25/2023

                          Paxton Cool Springs
                          Thanks for your feedback! This is amazing to hear and we're so happy to know that you've loved residing here. It's also great to hear that the team has been a delight to interact with and that they've provided excellent service. Take care!

                          Updated Review

                          Review Author Icon

                          Resident 1135490

                          Verified Resident 2021 - 2023

                          7/21/2023

                          I love this community, i ma on my 3rd renewal lease and I dont really see myself leaving any time soon, amenities and staff are the best. The neighbors are really good as well. I highly recommend living here.

                            Manager

                            7/23/2023

                            Paxton Cool Springs
                            This is fantastic to hear! We're delighted that you're loving your residency and would recommend Paxton Cool Springs to others! Thank you for sharing this wonderful review.

                            Updated Review

                            Review Author Icon

                            Resident 226971

                            Verified Resident 2019 - 2023

                            6/27/2023

                            The community is very conveniently located right off Carothers close to I65. The location has been great to call home. Though customer service and maintenance have improved drastically over the last 2 years, resident appreciation does not seem to be a focus. Very few resident… See More >
                              Manager

                              6/27/2023

                              Paxton Cool Springs
                              Thank you for your review. We are sad to hear you feel resident appreciation is not a focus as that is not the case. We host 1 large resident event each month. In may we had a pet pawty, June was our annual pool party and next month we are planning karaoke night. We strive for the best customer service and have a great turnout at each event. We have requested extra patrolling by the Franklin PD and do have video surveillance on the property. If you have any other concerns please reach out to us directly in the office at 615-465-6442. Thank you.
                              Review Author Icon

                              Resident 1146345

                              Verified Resident 2023

                              6/2/2023

                              Only lived here for 2 months but have been completely satisfied with my experience along with the management team. The location is very convenient and the amenities are top notch. Especially enjoy the gym and pool area.

                                Manager

                                6/2/2023

                                Paxton Cool Springs
                                Thanks for your review and for letting us know that your experience is off to a great start! We're so happy you chose Paxton Cool Springs as your new home and we are happy to know you're satisfied thus far!
                                Review Author Icon

                                Resident 1135406

                                Verified Resident 2023

                                4/28/2023

                                My experience has been nothing but positive so far. I love the design of the unit and how much light enters my unit. Additionally, the amenities are fantastic. The gym, meeting rooms and pool are great and I use them frequently. The management is very… See More >
                                  Manager

                                  4/28/2023

                                  Paxton Cool Springs
                                  Thank you for your review. We are so happy to hear you have had a positive experience and hope it continues throughout your stay with us at Paxton!

                                  Updated Review

                                  Review Author Icon

                                  Resident 1126425

                                  Verified Resident 2021 - 2023

                                  4/21/2023

                                  My husband and I downsized to an apartment and it had been a wonderful experience. We love our apartment and are amazed at how quiet it is here. The amenities are well kept and the location is convenient to our needs. The staff is always… See More >
                                    Manager

                                    4/21/2023

                                    Paxton Cool Springs
                                    Thanks for this review and for letting us know that you have enjoyed living here at Paxton Cool Springs! We're glad to have you here and appreciate you noting how helpful the team has been throughout your residency!
                                    Review Author Icon

                                    Resident 1131430

                                    Verified Resident 2018 - 2023

                                    4/14/2023

                                    Best maintenance staff in Franklin Tennessee. One of the best properties to live at in Franklin, Tennessee. I've been living at this site for going on for years now. Such a great location right next to chipotle Starbucks, and lifetime. Also has easy interstate access.

                                      Manager

                                      4/14/2023

                                      Paxton Cool Springs
                                      Wow! Thanks for your glowing review and for sharing that this has been the perfect spot for you to call home. We can't thank you enough for your kind words!
                                      Review Author Icon

                                      Resident 1128171

                                      Verified Resident 2023

                                      4/4/2023

                                      This community is awesome! The apartments are nice and well kept. The community management is friendly, professional, and communicative. The maintenance team is very responsive and helpful. I truly enjoy my unit and all the amenities at Paxton.

                                        Manager

                                        4/5/2023

                                        Paxton Cool Springs
                                        Thanks for this review and for sharing that you've loved being a part of the Paxton Cool Springs community! It's great to hear that you've found so much to love about living here. Take care!
                                        Review Author Icon

                                        Resident 1124918

                                        Verified Resident 2023

                                        3/24/2023

                                        Paxton has been the best apartment my wife and I have ever lived at. It is a very clean property. Maintenance is responsive and does the extra work to fix the root of a problem instead of patching over a symptom like other… See More >
                                          Manager

                                          3/24/2023

                                          Paxton Cool Springs
                                          Thak you for your review. Our Maintenace staff is the best in the area, and we appreciate you for posting this review.
                                          Review Author Icon

                                          Resident 1124825

                                          Verified Resident 2019 - 2023

                                          3/24/2023

                                          Finishes in the units are nice and maintenance responds to requests promptly. No issues with noise in neighboring apartments, but hallway noise can be an issue. All of the maintenance staff has worked for the property for years, and I think that says something. The… See More >
                                            Manager

                                            3/24/2023

                                            Paxton Cool Springs
                                            Thank you for your review. The construction will end soon and do apologize for the inconvenience of the noise.

                                            Updated Review

                                            Review Author Icon

                                            Resident 1109021

                                            Verified Resident 2022 - 2023

                                            3/24/2023

                                            Everyone at this community is great. Office staff is helpful and knowledgeable. Maintenance staff is prompt and courteous. Residents are friendly and respectful. The management team does a great job keeping the community clean and safe.

                                              Manager

                                              3/24/2023

                                              Paxton Cool Springs
                                              Thank you for your amazing review! We stive to have the best customer service and I am happy to hear this shows.
                                              Review Author Icon

                                              Resident 1122613

                                              Verified Resident 2021 - 2023

                                              3/17/2023

                                              I love living at Paxton! It's a great area, management is friendly and helpful, my unit is beautiful (though given that this building is now five years old, it's showing some wear and tear), and I've lucked out with quiet neighbors on a quiet hall.… See More >
                                                Manager

                                                3/17/2023

                                                Paxton Cool Springs
                                                Wow! Thanks for sharing that you're happy with the community and that you've loved living here at Paxton Cool Springs! Knowing you've found so many aspects of the community to be enjoyable really makes our day!

                                                Features & Amenities

                                                Laundry
                                                • Storage Facilities
                                                • Washer/Dryer
                                                Parking
                                                • Covered Parking
                                                Pets
                                                • Dogs Allowed
                                                  Fee: $350. Rent: $20. Restrictions: No Aggressive Breeds. Pet Limit: 2. Comments: $20 per pet rent monthly, Pet fee for first pet $350, additional $150 for second pet
                                                  Less Info
                                                  More Info
                                                • Cats Allowed
                                                  Fee: $350. Rent: $20. Restrictions: No Aggressive Breeds. Pet Limit: 2. Comments: $20 per pet rent monthly, Pet fee for first pet $350, additional $150 for second pet
                                                  Less Info
                                                  More Info
                                                Other
                                                • 2" Faux Wood Blinds
                                                • Ceiling Fans in Bedrooms
                                                • Climate Controlled Interior Hallways
                                                • Clubhouse
                                                • Elevator
                                                • Energy Star Stainless Steel Appliances
                                                • Fire Pit and Seating Area
                                                • Fitness Center
                                                • Garden Tubs
                                                • Gated Access
                                                • Keyless Bluetooth Entry
                                                • NGBS Green Buildings
                                                • Natural Gas BBQ Grills
                                                • Nest Thermostats
                                                • On-Call Massage Therapist
                                                • On-Site Management
                                                • Outdoor Entertainment Areas with Fireplace and TV
                                                • Outdoor Kitchen Area
                                                • Package Receiving Service
                                                • Plank Flooring Throughout Apartment Home
                                                • Playground
                                                • Pool
                                                • Premium Countertops
                                                • Resident Recreation Park
                                                • Resident Social Events
                                                • Surface Parking
                                                • Tiled Backsplash in Kitchen
                                                • USB Outlets
                                                • Undermounted Sinks
                                                • Walk In Showers
                                                • Wheelchair Access Available
                                                • Wi-Fi in Common Areas
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                                                Leasing

                                                Welcome to Paxton Cool Springs Apartments, a home that surrounds you with nature views, offers luxury amenities and connects you to the most-visited spots in town. By choosing our apartments in Franklin, TN, you not only find a place to live but a community that prioritizes you. Pets allowed. Start your well-deserved vacation by coming home. Our beautifully manicured lawns bring you a sparkling swimming pool, an outdoor TV entertainment area with a fireplace, an gourmet kitchen, and a recreational lawn. These are perfect for hot summer days. Inside, you have a 24/7 fitness center offering live-classes and a luxurious clubhouse with a coffee bar, a tech bar, and a game room to keep every day active. For added convenience, there is a package locker system, elevators, complimentary guest parking, on-site maintenance, storage facilities, and even on-call massage therapy at your disposal. We care about your furry friends, so we prepared a dog park, a dog spa, as well as a dog pocket park for them! All these are completed by the ingenious designs of our studio, one, and two-bedroom apartments in the Cool Springs area. They feature some of the latest interior finishes, like EnergyStar stainless-steel appliances, Nest thermostats, full-sized W/Ds, USB outlets, quartz countertops, and more. Another thing you will love about our Franklin apartments for rent is their highly accessible address. Close to I-65 and other thoroughfares, our community is only 10 minutes away from CoolSprings Galleria, Liberty Park, Community Health Systems, Inc., and so much more. Schedule a personal tour and begin your brand-new Paxton Cool Springs Apartments experience today!
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                                                Office Hours

                                                • Sunday: Closed
                                                • Monday - Friday: 09:00 AM - 06:00 PM
                                                • Saturday: 10:00 AM - 05:00 PM
                                                This community is managed by

                                                High 5 Residential

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                                                Questions & Answers (0)

                                                Frequently Asked

                                                How is Paxton Cool Springs Rated?
                                                Based on 194 number of votes by renters, Paxton Cool Springs is currently rated 4.8 out of 5 stars.
                                                How satisfied are residents with the upkeep and overall appearance of the grounds at Paxton Cool Springs?
                                                Paxton Cool Springs is rated 4.3/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                How effective was the maintenance team when resolving your problem?
                                                Paxton Cool Springs is rated 4.8/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                What are noise levels like at Paxton Cool Springs?
                                                Paxton Cool Springs is rated 4.5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                How safe is Paxton Cool Springs?
                                                Paxton Cool Springs is rated 4.3/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                How satisfied are residents with the neighborhood?
                                                Paxton Cool Springs is rated 4.7/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                How satisfied are residents with the staff at Paxton Cool Springs?
                                                Paxton Cool Springs is rated 4.5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                How often does management engage with reviews?
                                                Managers have responded to 100% of their community reviews in the past year.
                                                How quickly does management engage with reviews?
                                                Managers have replied within 1.12 days to their community reviews in the past year.
                                                Who manages Paxton Cool Springs?
                                                High 5 Residential
                                                What is the pet policy at Paxton Cool Springs?
                                                Dogs Allowed
                                                Fee: $350
                                                Rent: $20
                                                Restrictions: No Aggressive Breeds
                                                Pet Limit: 2
                                                Comments: $20 per pet rent monthly, Pet fee for first pet $350, additional $150 for second pet
                                                Cats Allowed
                                                Fee: $350
                                                Rent: $20
                                                Restrictions: No Aggressive Breeds
                                                Pet Limit: 2
                                                Comments: $20 per pet rent monthly, Pet fee for first pet $350, additional $150 for second pet
                                                What types of floor plans are available?
                                                1 Bed, 1 Bath
                                                2 Beds, 2 Baths
                                                Studio, 1 Bath

                                                Contact Property

                                                Paxton Cool Springs

                                                February 2024

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                                                Paxton Cool Springs is a 576 - 1,280 sq. ft. apartment in Franklin in zip code 37067. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,547 - $4,261. Nearby cities include Franklin, sunnyide, Thompson's Station, Brentwood, and Thompson's Station.

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