Resident • 2013 - 2019
If I could give zero stars I would. We were residents for over 5.5 years (2013-2019). The prior management when it was Bell Historic was outstanding. However, the past 2.5 years have been really bad. We moved a number of times within the property. Our most recent experience the office had messed up the move in date as such the apartment was not ready in time. The cabinet doors were stained against the grain which they ultimately agreed to replace them which took 6 months. The flooring was buckled in some places and divots in many places. The cleaning people did a horrible job, the previous residents used candles and there was black soot everywhere including the inside of the kitchen cabinets. They changed landscapers in the last year or so and I had never seen the grass so incredibly weedy everywhere. But the most frustrating was when they went to a shared water model for the residents, even though there were individual meters and I had been paying my bills based on my personal usage for the previous 4 years. This shared water included the landscape irrigation, any pool fills, etc. They based it off of the sq foot, number of occupants, and percentage of occupancy of the property. Not only did they violate the lease by changing this for each resident prior to lease renewals but they didn't monitor it. Since I had all my previous bills I started to monitor the new water bills to see how much of an increase I would see. Two months into the new system I noticed an 85% increase in my bill. I brought to the attention of management immediately. Which they said they would look into and then said it was due to the summer months. The next month it was 100% increase. I again brought it to their attention and they blew me off. I continued to press and later found out on my own that there were two leaks on the property. After months of paying more than 100% increase they finally got it fixed. During this time they ignored other residents inquiries on the topic. I raised the issue to Regional Management which got the attention for a bit but then they stopped responding as well. I could go on forever at the incompetents of management at this facility specifically ----------. Their one saving grace was --- in Maintenance. He was the only redeeming quality they had. Well --- left in May of 2019 at the same time we terminated our lease. This property was built in 2013 and has not been well maintained and the apartments are starting to show it. We had two water leaks from the roof in two different apartments along with many other issues associated with a lack of investment back in the property. They used to high pressure clean the outdoor hallways monthly which turned to quarterly which now doesn't exist. The outdoor grills rarely worked. They had a company come and paint all the exterior of the property like the railings, etc. The company never primed the surfaces and all the paint was peeling in less than a year. They have a great location but after a while it will be hard to overlook the issues especially when you are paying the same rent as you would for brand new units in the Franklin area that have more amenities.