Resident · 2017 - 2018
There are nice new renovations that have been made to empty apartments and to the outside of the buildings, they do not however care for the residents that were currently already living in the apartments. They have torn down the laundry rooms in the complex and we were told that we could use the laundry room at the apartments up the street. Then they closed those laundry rooms so now I have to pay double the amount to wash my laundry. Recently, I discovered disgusting mold in my bathroom which I reported first thing at 9 a.m. when the office opened. At 5 p.m. no one had even come to look at the issue and I was told it was because they were fixing an air conditioner. I am 22 weeks pregnant and I think at this point mold is more of an issue than an air conditioner and it doesn't take 8 whole hours to fix an air conditioner. When I expressed this to the young lady, she tried to argue with me about it.
The Madison Franklin Manager
We are so sorry you feel this way. The Maintenance staff has 24hrs to get a work order complete. Which was completed in time for you. We have torn down the laundry facility in order to better the community, However you have washer & dryer connections in your home if you don't want to purchase your own units we have a company you are more than welcome to rent from. We love our tenants & pride ourselves on being as helpful as possible. Please come see us anytime with any questions or concerns :) -The Madison Franklin