Viera Cool Springs
#18,253 #17 #437

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Viera Cool Springs

300 Royal Oaks Boulevard, Franklin, TN 37067
(165 Reviews)
$1,107 - $1,640/mo
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Move-In Specials

Please contact us for our current special offerings.

Floor Plans & Pricing

1 Bedroom

The Williamson

1 Bed, 1 Bath | 676 sq. ft.

$1,107 - $1,436

9 Available Units

See Floor Plan Details

The Cameron

1 Bed, 1 Bath | 596 sq. ft.

$1,283 - $1,350

5 Available Units

See Floor Plan Details

The Maury

1 Bed, 1 Bath | 758 sq. ft.

$1,178 - $1,497

3 Available Units

See Floor Plan Details

2 Bedrooms

The Randall

2 Beds, 2 Baths | 886 sq. ft.

$1,309 - $1,640

7 Available Units

See Floor Plan Details

The Benjamin

2 Beds, 2 Baths | 987 sq. ft.

$1,542 - $1,639

5 Available Units

See Floor Plan Details

The Carter

2 Beds, 1 Bath | 838 sq. ft.

$1,389 - $1,510

3 Available Units

See Floor Plan Details

The Aspen

2 Beds, 2 Baths | 863 sq. ft.

$1,308 - $1,640

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

D-
D-

Renter Ratings

C

Review Ratings

Noise

2.0

Grounds

3.0

Safety

3.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

5.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Viera Cool Springs Reviews

(162)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2023

6/2/2023

Horrible!

If I could give this place 0 stars, I would. The assistant manager, -----, put me on hold when I was in the middle of explaining that I put a service request in for a broken washer last week. When she got back on the… See More >
    Review Author Icon

    anonymous

    Resident 2022

    8/13/2022

    Do not move here unless you desire the location only

    I have had the worse experience since moving into Viera Cool Springs. My issues started at move in: 1. It took an entire day to get my keys after paying my rent/deposit at move in. 2. It took over a week to get my mail… See More >
      Review Author Icon

      anonymous

      Resident 2020 - 2022

      7/5/2022

      Don’t believe the hype

      As you can see Vierra Cool Springs in Franklin TN managed by ZRS Management is NOT a luxury apartment complex. The tenant law states they meed to provide the following: We as tenants have a right to provide safe and habital environment. Being free frim… See More >
        Review Author Icon

        anonymous

        Resident 2008 - 2022

        6/29/2022

        ------

        You will regret renting here. They upped the rent and will not hire an appropriate management company to run this property. They do not care. You will be sorry. They will not pay to maintain the pool or to repair or replace appliances. It is… See More >
          Review Author Icon

          anonymous

          Resident 2021 - 2022

          6/21/2022

          CURRENTLY NO AIR CONDITIONING GOING ON 12 DAYS IN 98 DEGREE HEAT.

          CURRENTLY NO AIR CONDITIONING GOING ON 12 DAYS IN 98 DEGREE HEAT. Unit has had no air-conditioning for 12 days now with no resolution in sight. Temperatures have been averaging 96 degrees... with no A/C. How is this legal? Tenant has been staying with friends… See More >
            Review Author Icon

            DUDESRULE

            Resident 2021 - 2022

            3/2/2022

            Moved here in November, big mistake. Since I have lived here all sorts of things have broke. Found water on the floor in the hallway bathroom, they didn't connect the water hoses correctly. Dishwasher has not worked since I have moved in. When you do… See More >
              Review Author Icon

              Resident 338138

              Verified Resident 2019 - 2021

              12/28/2021

              GreyStar is awful to lease from, staffing will not provide information about corporate. Repairs can take months and if you don't be persistent they may never come. I wouldn't recommend anyone to lease here. There are a lot of spiders, roof leaks,… See More >
                Manager

                1/5/2022

                Viera Cool Springs
                Thank you for taking the time to write a review. We have had some struggles with staff shortages and we are doing our best to complete all repairs in a timely manner. If there is anything still outstanding; please let us know!
                Review Author Icon

                Resident 983586

                Verified Resident 2019 - 2021

                12/23/2021

                I have enjoyed the staff in the office. They have all been great to work with! The community on the other hand needs serious updating and corners not cut to do the updates, in my opinion, after watching their remodeling going on here. They are… See More >
                  Manager

                  1/5/2022

                  Viera Cool Springs
                  Hello Verified Resident 983586, we appreciate you taking the time to leave us this feedback.

                  Updated Review

                  Review Author Icon

                  Resident 980909

                  Verified Resident 2017 - 2021

                  12/13/2021

                  Between the spiders, poor maintenance, failure to hold themselves accountable for their mistakes which cost their residents $$, and the price increases for apartments in buildings that are so old- not worth it. Don't do it.

                    Manager

                    1/5/2022

                    Viera Cool Springs
                    Thank you for leaving feedback. Please reach out to us at (615) 794-9991 so we may identify ways to improve your experience.
                    Review Author Icon

                    Resident 976177

                    Verified Resident 2021

                    11/27/2021

                    I love the location and the nature around the area. I havent officially met any neighbors but the ones Ive passed have been very friendly. I also enjoy how pet friendly it is! Would absolutely recommend!

                      Manager

                      1/5/2022

                      Viera Cool Springs
                      Hi , we are very happy to have provided you with such a positive experience!
                      Review Author Icon

                      Resident 973954

                      Verified Resident 2019 - 2021

                      11/20/2021

                      Awful. Since greystar bought the o property it has gone downhill and fast. Ive had a ton of major safety issues that have never got fixed. The staff is awful and unhelpful. They will not let me out of my lease for unhealthy living arrangements… See More >
                        Manager

                        1/5/2022

                        Viera Cool Springs
                        We hope you are willing to give us another chance. Please reach out to us at (615) 794-9991 so we can work towards a resolution.
                        Review Author Icon

                        Resident 971093

                        Verified Resident 2021

                        11/14/2021

                        Do not live here. There is nothing "luxurious" about these apartments. Maintenance work is terrible, and it was filthy and smelled musty when I moved in. The whole apartment shakes when somebody walks up the stairs (I live in a bottom floor apaetment). I can… See More >
                          Manager

                          1/5/2022

                          Viera Cool Springs
                          Verified Resident 971093, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.
                          Review Author Icon

                          Resident 971073

                          Verified Resident 2021

                          11/14/2021

                          We have waited two months for our maintenance work to be completed. After one month they showed up after many calls and e-mails requesting they come and help. They said they would be back on Monday to complete the rest of the work and they… See More >
                            Manager

                            1/5/2022

                            Viera Cool Springs
                            Thank you for taking time to leave your thoughts. We apologize for the delayed response in completion of your work requests. This is not our normal standard. We hope to improve for you in the future.
                            Review Author Icon

                            Resident 970635

                            Verified Resident 2016 - 2021

                            11/12/2021

                            Franklin prices for sub par service, sq footage and management. Very obvious that the priority is to renovate and charge new tenants even more in rent. No priority for long term, current and good residents. Making long term residents pay multiple times for parking… See More >
                              Manager

                              1/5/2022

                              Viera Cool Springs
                              Hi Verified Resident 970635, we regret to hear that your recent experience was anything less than exceptional. Thank you for leaving feedback. Please reach out to us at (615) 794-9991 so we may identify ways to improve your experience.

                              Updated Review

                              Review Author Icon

                              Resident 741271

                              Verified Resident 2020 - 2021

                              10/29/2021

                              I am overall happy with the living experience at Viera Coolsprings. If few things are improved, this would be one of the best places to live in this area with affordable rent. First thing is in apartment laundry should be installed at apartment management cost… See More >
                                Manager

                                1/5/2022

                                Viera Cool Springs
                                Verified Resident 741271, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for your suggestions!
                                Review Author Icon

                                Resident

                                Resident 2021

                                10/8/2021

                                This has been the most disgusting place I have lived and I have lived in tents for six months at a time. The staff says something will be done and it's not. I've reached out to corporate multiple times (Brett) and they never respond. Avoid… See More >
                                  Review Author Icon

                                  Resident 958585

                                  Verified Resident 2021

                                  10/8/2021

                                  The apartment complex has struggled with getting maintenance request fixed. Especially in a timely fashion. If I pay this much to live in an apartment complex, I expect everything to be working. Management is hard to communicate with and rarely follows up.

                                    Manager

                                    1/5/2022

                                    Viera Cool Springs
                                    Hi Verified Resident 958585, we regret your most recent visit with us was not up to the standards we strive for.
                                    Review Author Icon

                                    Resident

                                    Resident 2020 - 2021

                                    10/8/2021

                                    Your painters sprayed my vegetables then cut out all the bushes and plants. I hate living here and I cannot wait to leave since that is what you clearly want. Oh now I have a word minimum? How about the month it took to replace… See More >
                                      Review Author Icon

                                      Resident 958140

                                      Verified Resident 2019 - 2021

                                      10/8/2021

                                      Im not at all pleased with the maintenance response. They are updating the outside appearance of this property which looks good. However, I feel the quality of life within the property is just as, if not more, important.

                                        Manager

                                        1/5/2022

                                        Viera Cool Springs
                                        Verified Resident 958140, it's upsetting to hear that your experience was anything but stellar. We would like an opportunity to make this up to you.
                                        Review Author Icon

                                        Resident 958060

                                        Verified Resident 2018 - 2021

                                        10/8/2021

                                        Dont recommend living here. Its over price from what the apartments are worth. Only paying for the location. They take a long day for a maintenance request to be done and then its half done or not done at all. This place only worries about… See More >
                                          Manager

                                          1/5/2022

                                          Viera Cool Springs
                                          Verified Resident 958060, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (615) 794-9991 at your earliest convenience and we will do our best to resolve this with you.
                                          Review Author Icon

                                          Resident 957963

                                          Verified Resident 2014 - 2021

                                          10/8/2021

                                          Its now 7+ years that I am part of Viera Cool Springs in Franklin.. I always loved the quick fast maintenance if ever needed, wherein 90% of the tickets used to resolve within 24 hours, but now average time has increased significantly after the new… See More >
                                            Manager

                                            1/5/2022

                                            Viera Cool Springs
                                            Thank you again for taking the time to let us know how we did. We hope you have a great day!
                                            Review Author Icon

                                            Resident 957725

                                            Verified Resident 2021

                                            10/8/2021

                                            I have been here less than a month, so far I am not really impressed with the maintenance program, I am glad they are cleaning and painting the units. I think their should be better communication on the service request status. I put some in… See More >
                                              Manager

                                              1/5/2022

                                              Viera Cool Springs
                                              Hi Verified Resident 957725, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution.
                                              Review Author Icon

                                              Resident 613344

                                              Verified Resident 2020 - 2021

                                              10/8/2021

                                              Ive emailed and contacted the office several times. If theres anything else you need to know you can contact me. Between the failed communication with corporate and the local office. I dont feel like they value their residence. Thanks.

                                                Manager

                                                1/5/2022

                                                Viera Cool Springs
                                                Thank you for taking the time to write a review. We are sorry that you do not feel valued, as we value all of our residents. We have experienced some staffing shortages like most of the country is right now. We'd love to be able to turn this around for you.
                                                Review Author Icon

                                                Resident 956560

                                                Verified Resident 2010 - 2021

                                                10/8/2021

                                                It is very convenient and the maintenance team has always been excellent. It is a friendly community. The only issue I have had is with the noise in the unit above me. There is no sound barrier. Upstairs neighbors should strive to remember they are… See More >
                                                  Manager

                                                  1/5/2022

                                                  Viera Cool Springs
                                                  Verified Resident 956560, thank you for your kind review; we are happy to pass along your comments to the team here at Viera Cool Springs! Reach out to us about the specifics of the noise. There are solutions we can work towards. :-)
                                                  Review Author Icon

                                                  Resident 956142

                                                  Verified Resident 2020 - 2021

                                                  10/8/2021

                                                  It's nice here. Convenient location for everything. The street noise is loud and the proximity to the hospital also creates a lot of noise. But the office staff is nice and when they respond to tickets, the maintenance crew is friendly. Overall, if someone was… See More >
                                                    Manager

                                                    1/5/2022

                                                    Viera Cool Springs
                                                    Verified Resident 956142, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for taking the time to let us know about your experience.

                                                    Features & Amenities

                                                    Parking
                                                    • Detached Garages and Storage Units Available
                                                    Pets
                                                    • Dogs Allowed
                                                      Pet Limit: 2. Comments: There is a one time fee of $350 per pet due at move in, and a $15 monthly pet rent per pet. There are no weight restrictions, though breed restrictions may apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Pet Limit: 2. Comments: There is a one time fee of $350 per pet due at move in, and a $15 monthly pet rent per pet. There are no weight restrictions, though breed restrictions may apply.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • Clubhouse
                                                    • Convenient to Williamson Medical Center
                                                    • Fitness Center
                                                    • Fitness on Demand
                                                    • Mail Center
                                                    • Monthly Resident Events
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Online Payments Accepted and Resident Portal
                                                    • Package Acceptance
                                                    • Package Receiving Service
                                                    • Playground
                                                    • Pool
                                                    • Poolside Outdoor Fire Table and Chairs
                                                    • Poolside Picnic Tables with Umbrellas and Wi-Fi
                                                    • Quality Landscaping
                                                    • Short Term Lease Available
                                                    • Storage Space
                                                    • Tennis Court
                                                    • Three Swimming Pools with Spacious Sundecks
                                                    • Two On-site Dog Parks
                                                    • Yoga Studio
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                                                    Leasing

                                                    Welcome home to Viera Cool Springs Apartments located in historic Franklin, Tennessee. Our pet-friendly one and two bedroom apartment homes are available in seven distinct floor plans. Each home features a fully-equipped kitchen with stainless steel appliances, pantry, microwave, spacious living areas, large closets, plantation style mini-blinds, private screened-in patio or balcony, washer and dryer connections and central AC/heat. Select homes offer a breakfast bar, wood-style flooring, wood-burning fireplace, extra storage, scenic views.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Willow Bridge Property Company

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Viera Cool Springs Rated?
                                                    Based on 165 number of votes by renters, Viera Cool Springs is currently rated 3.3 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Viera Cool Springs ?
                                                    Viera Cool Springs is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Viera Cool Springs is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    What are noise levels like at Viera Cool Springs ?
                                                    Viera Cool Springs is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    How safe is Viera Cool Springs ?
                                                    Viera Cool Springs is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    How satisfied are residents with the neighborhood?
                                                    Viera Cool Springs is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Viera Cool Springs ?
                                                    Viera Cool Springs is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Who manages Viera Cool Springs ?
                                                    Willow Bridge Property Company
                                                    What is the pet policy at Viera Cool Springs ?
                                                    Dogs Allowed
                                                    Pet Limit: 2
                                                    Comments: There is a one time fee of $350 per pet due at move in, and a $15 monthly pet rent per pet. There are no weight restrictions, though breed restrictions may apply.
                                                    Cats Allowed
                                                    Pet Limit: 2
                                                    Comments: There is a one time fee of $350 per pet due at move in, and a $15 monthly pet rent per pet. There are no weight restrictions, though breed restrictions may apply.
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    What is the move-in special?
                                                    Please contact us for our current special offerings.

                                                    Contact Property

                                                    Viera Cool Springs

                                                    February 2024

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                                                    Viera Cool Springs is a 596 - 987 sq. ft. apartment in Franklin in zip code 37067. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,107 - $1,640. Nearby cities include Franklin, sunnyide, Thompson's Station, Brentwood, and Thompson's Station.

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